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Case Study: Defending the IT Budget with Investment-based Budgeting J.L. Albert, Associate Provost and CIO
Georgia State University
We are no different from most IT departments. Clients expect more, and yet we are under pressure to reduce our spending. As CIO, I challenged my leadership team to develop a budget for our products and services, as well as rates, all built on a transparent cost model. In presentations to our Executive Management Team, University Senate, and business leaders, it transformed the nature of the dialog from suspicion and political pressure to a fact-based discussion of which IT products and services warrant the University's investment. This built trust, rationalized clients' expectations, and allowed us to fund the innovation and sustenance activities we need to stay competitive. As a valuable side benefit, our IT leaders now better understand the businesses they run, are more customer focused, and teamwork has improved in ways that tangibly saved money.
Improving IT Cost Modeling, Forecasting and IT Operational Efficiency Kurt Shubert, IT Application Support Manager
NSRI USA, Inc.
Most IT organizations are being forced to simultaneously reduce costs and provide increasingly competitive advantage to their corporations. A revolution, born from leading edge IT organizations and adopted by ITIL v3 standards, is taking place to help IT deliver on this challenge. IT Cost Transparency provides better understanding of IT service costs, cost drivers, service performance, and comparative standing versus the industry in order to help organizations save money by making better informed decisions, to clearly showcase IT’s value within the organization and to improve IT operational efficiency. Kurt Shubert, a pioneer in IT Cost Transparency and ITIL v3 Financial Management, will talk about the benefits of IT Cost Transparency initiatives and the challenges and results of his implementation at NYK Systems Research Institute.
Financial Management Reporting for IT Richard Bell, IT Finance Manager
Liberty Mutual Insurance Group
There is much more to IT financial management reporting than just presenting a list of projects and numbers. Learn how financial reporting for an IT applications department of a large insurance company is conducted during a typical month. Several reports will be examined while taking some time to explain why each one was created (the need), when it is produced (the timing), and how it helps the management team effectively run the IT organization (the benefit).
Building a Service Catalog to Improve the IT Budgeting Process Michael Holland, Senior Director
The corporate information technology (CIT) group at McKesson serves as a partner to its business units, supplying IT infrastructure and application services, based on the varying needs. To improve the IT budgeting process and gain more visibility into IT spend, CIT set out to define a standard IT service catalog. This case study presentation highlights the journey taken by McKesson to improve their IT financial management process – including tracking consumption metrics and reconciling spending against the actual budget. Attend this presentation to learn how McKesson uses its service catalog to drive standardized services and increase cost transparency, as well as improve the relationship between IT and business unit customers.
IT Cost Allocation and Recovery Reporting Kathleen Delate, Manager
State of New Jersey
The New Jersey Office of Information Technology (OIT) provides an extensive list of IT and Telecommunication Services to various state agencies. OIT operations are paid for through a combination of direct state appropriation and client non-state accounts via a revolving fund as part of the overall State accounting system. This session will discuss OIT’s newly implemented chargeback model and an in-house .net Cost Allocation & Recovery (CAR) application to produce State billing reports and Budget Federal Claiming documents in order to recover the costs of operation. CAR accumulates data pertaining to mainframe usage, compact disk counts, laser print pages, and labor costs associated with software development. As OIT moves forward, CAR will address costs associated with the newer distributed processing environment, enterprise services, storage and backup, certain publication services, and directly identified administrative or purchased software maintenance fees.
Improved Financial Reporting through Total Cost of Ownership Patrick Koertje, IT Finance Leader
CUNA Mutual Group
CUNA Mutual, a financial services and insurance mutual company, made a dramatic change in their internal service charges model by moving away from Service Charges and embracing Total Cost of Ownership. This session will be a case study into how one organization was able to provide greater accountability and understanding of their IT costs, by implementing a Total Cost of Ownership expense allocation methodology. We will review the organizational challenges that triggered the change, the proposed solution to the problem, the role of the IT organization, and the risks and challenges encountered with the new methodology.
Financial Tracking of In-Flight Projects at Wachovia Patricia Harceg, Vice President
This session will present the Financial Tracking of In-Flight Projects at Wachovia beginning with funding approval, the monthly forecast review process, and ending with the Project Close Out and Project Benefits Analysis. The presentation will discuss the tools that the Project Managers use to track and validate the actual expenses posting to the project, forecast future months, and Project Financial Reporting.
How to Reduce IT Costs and Empower IT Financial Management Product Demonstration Yisrael Dancziger, President and CEO
Digital Fuel Technology
ITIL v3 has changed the game of IT Financial Management. Organizations have to address financial management with a top-down, customer-facing approach and need to have a system in place that allows them to quickly and precisely analyze whether they are charging in accordance with your agreements. In order to effectively implement a rigorous IT Financial Management environment, service organizations must be able to address these vital considerations for themselves and their customers in order to optimize their service delivery and establish a true competitive advantage. In this presentation, Yisrael Dancziger, President and CEO of Digital Fuel will discuss how the Digital Fuel ServiceFlow Software Suite gives enterprises this competitive advantage by enabling them to reduce costs and create greater business value. The presentation will highlight how to implement processes in a federated way such that these organizations can provide the business answers their customers need in a timely and efficient fashion rather than troubleshooting through individual elements of an implementation when there is a problem, and proactively address/modify issues before they negatively impact the customer. Digital Fuel's solution reduces operational costs by automating complex reporting processes and bringing discipline and rigor to an organization's approach to IT Financial Management. Dancziger will draw on examples of how industry leaders like Cummins, Cisco Systems and General Electric have leveraged these strategies to successfully implement an effective IT Financial Management framework and structure.
IT Financial Management with Planview Enterprise Product Demonstration Marcus Klein, Product Line Manager, Enterprise Portfolio Management
Planview Enterprise adds rigor to your strategic management and execution processes, delivering visibility to align strategies with resource capacities and funding across the organization as well as tracking actual spending back to the budget. Planview Enterprise uses the discipline of portfolio management to enable the dynamic management of money and resources to support high value initiatives and better investment decisions. With Planview Enterprise, IT Financial Managers, CFOs, CIOs and Business Unit Managers can:
• Consolidate all IT costs in a central place
• Access a complete view of Project, Strategy, Asset and Service Costs
• Have a source of record for labor actuals and forecasts
• Manage the flow of money between providing organizations, projects/activities and sponsoring organizations
• Track sponsorship and chargebacks
• Integrate with corporate accounting, accounts payable and general ledger systems.
Don't miss this informative product presentation to learn how Planview Enterprise empowers today's IT Financial Managers.
Siwel: Increasing Your Return from Software Asset Management Services Demonstration Barry Friedman, National Practice Director
Siwel Consulting, Inc.
It is a common belief that an Auto-Discovey tool is the only requirement for a Software Asset Management (SAM) solution. It’s certainly a component but the true solution lies within SAM processes, policies and procedures. Siwel helps clients realize true cost saving by analyzing, building, and strengthening SAM processes and practices. Our suite of project based solutions and outsourcing services regularly deliver software cost reductions of 15% to 20%.
Digital Fuel Technologies Reception
Digital Fuel invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about Digital Fuel's leading Service Management Solution.
Siwel Consulting Reception
This evening, Siwel will host a reception with beer, wine, sodas and hors d’oeuvres for ITFMA attendees and exhibitors. We hope you will join us for some light socializing and networking.
IT Financial Planning: Trends for 2009 and Beyond Bob Simko, Executive Director
International Technology Group
As a result of ITG’s annual review of key trends in technology, spending, strategy, and management practices, this session will include discussions of IT budget and staffing trends, as well as the latest buzz-words and vendor directions.
Why CFOs Should Mandate a New Format for IT Budget Submissions N. Dean Meyer, President
How can you judge the ROI on IT expenses such as compensation, travel, and training? The truth is, traditional budget processes do little to assure the proper allocation of resources. Investment-based Budgeting requires a new format for budget submissions: the costs of the products and services that departments hope to "sell" internally as well as to external customers. Then, the budget process decides what the enterprise will buy from each department. Investment-based Budgeting cuts waste, aligns expectations with resources, aligns departments with enterprise strategies, and maximizes shareholder value. This presentation explains how Investment-based Budgeting works and a practical way to get started. This session covers:
Chargeback Reporting for Enterprise Email, Shared Applications and New Collaboration Services Steven Schafer, IT Administrator for Financial Services
State of Nebraska
In July 2007, the Nebraska Office of the CIO embarked on a project to consolidate all state agency email systems. Utilizing Exchange, Office Communicator (OCS), and SharePoint, the new centralized system will offer a wide range of services, including email, shared applications, and other new collaboration services. This session will outline the comprehensive chargeback model for recovering all one-time licensing and implementation costs and on-going operational expenses.
How the New International Financial and Reporting Standards Will Affect IT Organizations Joe Pucciarelli, Program Director
The International Financial and Reporting Standards or IFRS are the new accounting standards slated to replace existing U.S. rules (GAAP or the generally accepted accounting principles) by 2014. Over 100 countries have already implemented these new accounting practices, so transition for many multi-nationals has already begun! In this presentation, we will discuss the requirements and related implications for IT organizations over the short, medium and long-term.
Surviving IT Budget While Providing Customers Lower Rates and Equitable Services Debbie Zellner, Principal Accountant
Learn how one government agency has been able to make it through budget cuts successfully. After Riverside County implemented activity-based budgeting, making any necessary budget cuts has never been easier. Learn how Riverside County Information Technology is handling this difficult time in today’s economy and still able to support their customers with lower rates and equitable services.
Chargeback Reporting Enhancements through System Monitoring and Maintenance Gary Pereyo, Senior Consultant
Many years ago, there used to be a sales catch phrase of "Just set it and forget it”. This might have worked fine for a wrist watch or microwave oven, but not for chargeback systems. In 30 years of working with chargeback I have often been called upon to replaces existing systems. In many cases these systems were being replaced not because they were lacking, but because they had not been maintained. What needs to be monitored and what needs to be reviewed on a periodic basis. Come to this session and find out.
Reporting System for Holding IT Project Managers Accountable for their Financials Richard Bell, IT Finance Manager
Liberty Mutual Insurance Group
Five years ago, project managers in a certain IT department had minimal financial understanding, and little desire to gain any. The department had just missed the fourth quarter spending forecast by $5 million, and the blame was directed at the IT Finance group. Today, several project managers look forward to the day the monthly spending reports are produced, and boast about how close the spending was to forecast. If the forecast is missed, questions go to the project managers, not the finance team. What drove this change? Find out during this session.
Automating IT Cost Transparency: Improving Cost Model Accuracy, Financial Transparency and Operational Efficiency with Apptio Product Presentation Eric Berg, Vice President
Most IT organizations model their IT service costs and cost drivers in Excel with limited analytical capability, inadequate reporting to IT and Line of Business managers, prone to error and requiring days or manual process to update each quarter. Apptio provides a software solution that automates the modeling process, delivering more accurate models, automatic quarterly updates, powerful analytics engine and custom reports. This provides companies a data-driven approach to cost reduction, better forecasting and budgeting, a systematic way to track and improve IT operational efficiency and better communication of the value of IT to the business community.
EcoSys Financial Manager – Gaining Control Over Operational Budgeting Product Demonstration Thomas Brown, Director of Professional Services
Today's leading IT organizations need to be agile and responsive. Financial planners and analysts must reconcile information flowing down from executives responsible for strategy and up from the people close to the work. EcoSys FM successfully bridges corporate strategic planning and IT operational financial management. From fiscal year planning to chargebacks to supporting SOP 98-1 capitalization efforts, Financial Manager provides the IT organization the financial control needed to meet corporate objectives.
ComSci's BillBrowser(tm) Web-based Reporting Increases IT Cost Transparency Needed to Understand and Shape Demand Product Demonstration Robert Svec, President & CEO and
Michael Siniscalchi, Vice President
IT Cost Transparency and Chargeback promote a better understanding of the costs of providing services to a particular business unit. With this understanding, IT can truly partner with business-unit managers and that leads to more efficient, effective consumption of IT services. BillBrowser(tm) provides CIOs and their clients – the business units – with "one bill" covering all technology services. The result: business-unit executives finally have insight into their consumption and utilization of ALL IT products and services. Consequently, they often change their focus from "Why are my workstations so expensive?" to "What technology do we need over the next 12 to 24 months to maintain our competitive edge?"
Apptio is pleased to invite you to join us for some refreshments, hors d'oeuvres and an opportunity to unwind after a long day of sessions. The Apptio team will be on hand to talk about IT Cost Transparency and how Apptio is helping customers reduce IT cost, improve budgeting and forecasting, and automate the tracking and reporting of IT costs. Find us and the drinks are on us!
a leading provider of Technology Financial Management solutions
Budgeting for Discretionary vs. Non-Discretionary IT Spend Norman Dee, Senior Consultant
The CMX Group, Inc.
As companies are tightening their belts, there is an increased strain on the IT budget to do new development and sustain the production infrastructure. What should the balance be between maintaining business as usual operations and starting new projects? Does it make sense to exert pressure to reduce non-discretionary budgets while increasing the amount of production work every year? Is it possible to clearly delineate resources and assets associated with discretionary and non-discretionary spend? We will discuss these issues and recommend approaches for determining and justifying the right balance within a company.
Building the IT Chargeback Budget Richard Bell, IT Finance Manager
Liberty Mutual Insurance Group
How does your company build the IT Chargeback budget? Look at how it is done for one business unit within a large insurance company. The primary focus will be on the applications portion, but infrastructure chargeback will be looked at as well. The presentation will also include how the supporting functions within IT such as the Project Management Office are accommodated within the model.
State-of-the-Art IT Financial Planning and Budgeting Deima Elnatour, Senior Consultant
Pepperweed Consulting, LLC
Understanding the value that IT brings to the business is one of the core issues in recent years. While IT makes up a large share of the run-type investments, the expectations are to make IT a key contributor to grow-type investments as well as an enabler for innovate-type or transform-type investments. This calls for re-thinking the way that we fund IT projects and ongoing operations and support. This session will introduce state-of-the-art financial planning and budgeting processes and methods that have been drawn from best practices on how to plan and manage IT financial budgets effectively to achieve desired business results.