Core Components of Building an IT Asset Management Infrastructure Chioma Iheanacho, Software Licensing Manager
Chicago Bridge & Iron
IT Asset Management (ITAM) is a holistic and complex practice that requires a systematic approach. The ITAM foundation rests on critical controls built in to enforceable policies, processes and procedures. Discover the essential components needed to successfully move forward in developing a sophisticated IT Asset Management Infrastructure.
Effective IT Contract Negotiations Jeffrey Lockenvitz, I.S. Controller
United Parcel Service
One of the best opportunities to control IT cost is at the contract negotiation table. This session discusses the role of IT financial management in conducting effective contract negotiations along with strategies and techniques to help get the best possible deal. Topics will include: forming the right team, planning the deal, developing the RFQ (Request for Quotation), vendor meeting techniques, establishing and maintaining a highly competitive environment, and developing meaningful analysis and presentations.
New Standards for Software Asset Management Robert Stroud, Service Mgmt. & Governance Evangelist
Finally, there is a standard to ensure that you are delivering world class Software Asset Management, ISO/IEC 19770. This standard provides you with the ability to ensure that you are managing your critical software assets. This session will provide an introduction to these new standards.
Evaluating New Server Technology Brian Jeffery, Managing Director
International Technology Group
With the appearance of Windows Server 2008 and SQL Server 2008, x86 servers represent an increasingly viable alternative to more expensive UNIX servers and databases. This session will compare the latest generation of x86 hardware and systems software with HP, IBM, and Sun UNIX platforms, and with Oracle and IBM DB2 databases. The strengths and weaknesses of Microsoft’s new hyper-v virtualization technology and VMware will be reviewed. The session will conclude that new opportunities are emerging for users to cut server costs, but that these should be pursued with caution and proper planning.
Recommendations will be presented as to how users should evaluate the new potential of Windows 2008 servers for their own organizations.
Software Asset Management: The Secrets Behind Software Product Recognition Howard Hastings, Director, Product Management
When application owners ask why their software isn't listed in your inventory report, you MUST be prepared. Besides the embarrassment, any inability to address this question immediately and adequately fosters a lack of confidence in the Software Asset Management (SAM) tools and processes. This session explores the various sources of software product information, the differences in approaches used by SAM tools to identify and report on software inventory, and the blind spots that remain.
The Failure of IT Risk Management: Why It's Broken and How to Fix It Douglas Hubbard, President
Hubbard Decision Research
What is your organization's biggest risk? Customer data lost to hackers? A hurricane hitting a major service center? The failure of a major software implementation? Chances are, the biggest risk you have is that your risk analysis – and therefore your risk management – doesn't really work. Popular risk analysis and risk management methods used throughout business and government are unscientific, are known to have fundamental flaws, and do not improve decision making. Douglas Hubbard, inventor of Applied Information Economics and author of the #1 bestseller in business math, How to Measure Anything: Finding the Value of "Intangibles" in Business, will present a sneak preview on the topic of his next book The Failure of Risk Management: Why It's Broken and How to Fix It (John Wiley & Sons, 2009). He will review the critical flaws in the risk management methods that are quickly becoming standardized, especially in IT.
Cloud Computing: Our Final Destination in Virtualized Computing? Robert Mischianti, Managing Consultant
Is cloud computing our final destination in virtualized computing? Organizations are at various stages in their deployment of virtualized technologies; some are realizing the cost savings and operational benefits slowly while others have been more aggressive. But are we all headed for cloud computing? Has our industry spent the last 25 years decentralizing computing, only to collapse it back? What benefits have been gained during this evolution?
How to Reduce IT Costs and Empower IT Financial Management Product Demonstration Yisrael Dancziger, President and CEO
Digital Fuel Technology
ITIL v3 has changed the game of IT Financial Management. Organizations have to address financial management with a top-down, customer-facing approach and need to have a system in place that allows them to quickly and precisely analyze whether they are charging in accordance with your agreements. In order to effectively implement a rigorous IT Financial Management environment, service organiza-tions must be able to address these vital considerations for themselves and their customers in order to optimize their service delivery and establish a true competitive advantage. This session will discuss how the Digital Fuel ServiceFlow Software Suite gives enterprises this competitive advantage by enabling them to reduce costs and create greater business value. Hear how to implement processes in a federated way so that these organizations can provide the business answers their customers need in a timely and efficient fashion rather than troubleshooting through individual elements of an implementation when there is a problem, and proactively address/modify issues before they negatively impact the customer. Digital Fuel's solution reduces operational costs by automating complex reporting processes and bringing discipline and rigor to an organization's approach to IT Financial Management. Hear how industry leaders like Cummins, Cisco Systems and General Electric have leveraged these strategies to successfully implement an effective IT Financial Management framework and structure.
IT Financial Management with Planview Enterprise Product Demonstration Marcus Klein, Product Line Manager
Planview Enterprise adds rigor to your strategic management and execution processes, delivering visibility to align strategies with resource capacities and funding across the organization as well as tracking actual spending back to the budget. Planview Enterprise uses the discipline of portfolio management to enable the dynamic management of money and resources to support high value initiatives and better investment decisions. With Planview Enterprise, IT Financial Managers, CFOs, CIOs and Business Unit Managers can: Consolidate all IT costs in a central place • Access a complete view of Project, Strategy, Asset and Service Costs • Have a source of record for labor actuals and forecasts • Manage the flow of money between providing organizations, projects/activities and sponsoring organizations • Track sponsorship and chargebacks • Integrate with corporate accounting, accounts payable and general ledger systems. Don't miss this informative product presentation to learn how Planview Enterprise empowers today's IT Financial Managers.
Siwel: Increasing Your Return from Software Asset Management Services Demonstration Barry Friedman, National Practice Director
Siwel Consulting, Inc.
It is a common belief that an Auto-Discovey tool is the only requirement for a Software Asset Management (SAM) solution. It’s certainly a component but the true solution lies within SAM processes, policies and procedures. Siwel helps clients realize true cost saving by analyzing, building, and strengthening SAM processes and practices. Our suite of project based solutions and outsourcing services regularly deliver software cost reductions of 15% to 20%.
Digital Fuel invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about Digital Fuel's leading Service Management Solution.
Siwel Consulting Reception
This evening, Siwel will host a reception with beer, wine, sodas and hors d’oeuvres for ITFMA attendees and exhibitors. We hope you will join us for some light socializing and networking.
a leading provider in enterprise financial management software for project-driven organizations
How to Select the Right Asset Management System for Your Organization Sajid Qureshi, IT Procurement & Service Delivery Mgr.
The presentation will focus on the criteria that should be utilized when obtaining and implementing an asset management system. It will also present criteria to add to an organizations existing asset management system. Among the topics are:
• Return on Investment (ROI) of a bad versus good asset management system
• Key Performance Indicators (KPI) that are trademarks of a good asset management system
• Benefits to the bottom-line of an organization with a good asset management system
The presentation will discuss how to get started on implementing a new asset management system or adding to/fixing the asset management system that is currently in place.
Asset and Inventory Management: One Company's Success Story Norman Dee, Senior Consultant
The CMX Group, Inc.
Traditionally, the challenge with corporate asset systems and inventories is the linking of financial, contractual, and disposition of assets.
• Serial numbers are often missing from asset systems
• Bulk purchase records created during the Purchase Order process are not updated during the Provisioning process
• Updates to assets are often not directly linked to a primary record
• Inventory systems are often lacking the contractual pricing agreements
• Moves, adds, and changes do not update asset and inventory systems
This presentation will describe one company's success in establishing a system in which the processes of Acquisition, Provisioning, Change Control, Decommissioning, and Audit worked together to ensure a tightly synchronized relationship between operational inventories and Finance's asset systems.
Financial Risk Management in a Rapidly Changing Technology Environment Penny Collen, Senior Consultant
IBM Global Technology Services
ITIL brings a service catalog with new definitions of services delivered. Cost transparency is no longer a good idea to consider – it is a requirement. Optimization of resources and virtualization creates tangible savings but blurs the lines of cost pools. Clients demand closer ties with business transactions for forecasting. Traditional chargeback arrangements are strained to their limits. Join us for a discussion of how risk assessment can help you make better decisions as you chart your path through these uncertain times.
Understanding the Laws and Regulations Impacting IT Asset Management Howard Hastings, Director, Product Management
SOX, GLBA, Title 17, Oh My! We've all heard of the seemingly endless string of acronyms that comprise the alphabet soup of laws and regulations that we've been told we must now obey. But what do they have to do with IT asset management and why? This session will attempt to cut through the marketing hype and legalese to explain in simple business terms what we must be concerned about and how it applies to the practices and technologies involved with ITAM.
Software Support: Worth the Money? Brian Jeffery, Managing Director
International Technology Group
This session will discuss user experiences with software support programs offered by IBM, Microsoft, Oracle, SAP, and other vendors, and will examine whether the benefits of participation in these programs justify the costs. The results of new ITG research on the effects of vendor software support on the frequency, severity, and duration of software problems will be presented. It will be concluded that, if software support relationships are properly managed, they may improve IT staff productivity, expand skill bases, and reduce risk exposure.
Secrets To Reduce Software Expense and Negotiate Better License Agreements Barry Friedman, National Practice Director
Siwel Consulting, Inc.
The financial crisis has taken a toll on IT budgets. With up to 30% of the budget allocated to software expenditures, organizations are looking for ways to cut costs and still meet business requirements. In this session, we will examine strategies to realize an immediate reduction in software expenditures without having to sacrifice. We’ll look at strategies for renewals that reduce expense. By the end of the session you’ll have more insight into techniques to realize true cost savings for your organization.
Cellular Asset Management: Reducing Cost and Improving Productivity Jon Dezelsky, Executive Vice President
Asset Portfolio Management is the methodology by which organizations can effectively manage their assets throughout their entire lifecycle in order to maximize return on investment. This session will focus on cellular asset management. Cellular management is one of the most difficult assets for companies to control. We will review how businesses can drastically reduce cost and improve productivity through business policies and automated management processes. The practices reviewed during this session are transferable to Telecommunication, Energy and Leasing Management.
Automating IT Cost Transparency: Improving Cost Model Accuracy, Financial Transparency and Operational Efficiency with Apptio Product Presentation Eric Berg, Vice President
Most IT organizations model their IT service costs and cost drivers in Excel with limited analytical capability, inadequate reporting to IT and Line of Business managers, prone to error and requiring days or manual process to update each quarter. Apptio provides a software solution that automates the modeling process, delivering more accurate models, automatic quarterly updates, powerful analytics engine and custom reports. This provides companies a data-driven approach to cost reduction, better forecasting and budgeting, a systematic way to track and improve IT operational efficiency and better communication of the value of IT to the business community.
EcoSys Financial Manager – Gaining Control Over Operational Budgeting Product Demonstration Thomas Brown, Director of Professional Services
Today's leading IT organizations need to be agile and responsive. Financial planners and analysts must reconcile information flowing down from executives responsible for strategy and up from the people close to the work. EcoSys FM successfully bridges corporate strategic planning and IT operational financial management. From fiscal year planning to chargebacks to supporting SOP 98-1 capitalization efforts, Financial Manager provides the IT organization the financial control needed to meet corporate objectives.
ComSci's BillBrowser(tm) Web-based Reporting Increases IT Cost Transparency Needed to Understand and Shape Demand Product Demonstration Robert Svec, President & CEO and
Michael Siniscalchi, Vice President
IT Cost Transparency and Chargeback promote a better understanding of the costs of providing services to a particular business unit. With this understanding, IT can truly partner with business-unit managers and that leads to more efficient, effective consumption of IT services. BillBrowser(tm) provides CIOs and their clients – the business units – with "one bill" covering all technology services. The result: business-unit executives finally have insight into their consumption and utilization of ALL IT products and services. Consequently, they often change their focus from "Why are my workstations so expensive?" to "What technology do we need over the next 12 to 24 months to maintain our competitive edge?"
Apptio is pleased to invite you to join us for some refreshments, hors d'oeuvres and an opportunity to unwind after a long day of sessions. The Apptio team will be on hand to talk about IT Cost Transparency and how Apptio is helping customers reduce IT cost, improve budgeting and forecasting, and automate the tracking and reporting of IT costs. Find us and the drinks are on us!
a leading provider of Technology Financial Management solutions
Fast Track Asset Management Implementation Spyro Giannitsanos, Sr. Manager, Forest Laboratories and
Mary Lou Alter, Solutions Partner,
Forest Labs has an aggressive ITIL implementation program that began in 2007 under ITIL version 2. Deployed in June of 2007, Configuration Management was one of the first processes implemented. When ITIL version 3 was released with Asset Management coupled with Configuration Management, Forest saw the opportunity to expand and improve its capability to manage the financial and contractual aspects of its hardware and software. Asset Management was undertaken as a pilot project in support of a massive sales force technology refresh. During this session, we will review project goals, strategy, challenges and outcomes in deploying Asset Management in three months. We will discuss the relationships with other processes and the Configuration Management Database, and the roadmap for expanding the initial deployment beyond the refresh program.
How To Avoid Conflicts With Suppliers (or How To Create Good Conflicts With Suppliers) Jon Maxim, President
Maxelerate Systems Ltd.
Are conflicts with IT suppliers inevitable? Probably. Despite many attempts by organizations to create a win/win environment for suppliers and their clients, we have yet to find one in which no conflicts exist. However, conflicts are not necessarily a bad thing. In our experience, conflicts primarily arise out of one of four reasons:
• Each side works for their own shareholders. The objectives of the two sets of shareholders may conflict.
• Each of the two organizations has their own culture. The two cultures may conflict.
• One or the other of the parties has no intention to participate in a win/win relationship.
• One of the major causes is miscommunication.
This session will explore what we have learned from the Supplier Performance Management (SPM) process in a number of Fortune 500 organizations. We will focus on how to avoid unnecessary conflict, how to use the SPM communication tools to resolve conflict and to face up to conflict productively when it is unavoidable.
IT Budgets and the Perceived Value to the Business Ganesh Kumar Sankaran, Consultant
Tata Consultancy Services
With estimations around $3 trillion, the annual global IT outlay is significant enough to probe its roots and causes in the current global economic environment because IT budgets are likely to be subject to stringent IT financial controls in the foreseeable future. IT budgets will be discusses in terms of ailments and alignment with business goals in order to determine IT’s value in the eyes of the business.