Developing Meaningful IT and Telecom Analytics for Strategic Planning and Benchmarking Gary Eckert, President
Many executives and IT/Telecom managers cite the need for better visibility into their IT and Telecom spend. Unfortunately, current processes and tools often fail to provide the real answers these managers are looking for. This presentation will address the challenges to getting actionable analytics and demonstrate, by examples, the difference between good analytics and poor analytics. This presentation will illustrate that it is not the lack of data but the packaging and reporting of the data that is at the crux of the problem, and that the secret to success is to develop analytics that focus on answering the questions needing to be answered and not just trade one pile of data for another. Topics to be discussed will include:
• Data source challenges
• Missing invoice data
• Developing analytics, the speed, the assessment process
• Value of using analytics to provide a check and balance on your service providers
• Analytics for SLA monitoring
• Effective cost vs. unit cost analytics
Based on this presentation, you will learn how to look at your IT and Telecom spend data in a new light and gain a new appreciation for what the right analytics can do for your strategic planning and benchmarking activities.
Using Measurable, Actionable and Dollar-based Metrics to Deliver Successful IT Projects Patrick Gray, President
Prevoyance Group, Inc.
No CFO or CIO wants to be at the helm when a massive IT initiative fails, and as insurance, a growing emphasis has been placed on everything from rigorously developed business cases to project management training. Unfortunately, business cases are shelved to collect dust once an implementation begins, and financial metrics are abandoned in favor of tracking mercurial "deliverables." This presentation discusses how to set IT projects, and then weave the financial rigor of the business case into the implementation effort. Rather than spending sleepless nights wondering if that multi-million dollar project really is "98% complete," you will have the tools to tie your project back to the business case, and know where your project stands relative to its purported business benefits.
The Psychology of Performance Management: Perception is Reality Denise Kalm, Director, Product Marketing
Performance management is the most thankless job. If performance is good, the perception is that you are not needed. If response time is lagging, you are a failure. Even when the measurements look good, if the end user is unhappy, again, you have failed to meet your goals. Managing expectations, end users, colleagues, business managers and your boss – these are your real SLOs (service level objectives). Learn how to use "social styles” and other techniques to manage change, make recommendations, handle hidden service levels and deal with degradation with greater success, to enhance your reputation, visibility and value to your company.
Marriage of IT Financial Metrics and Project Governance Lester Ackerman, Director of Finance
UT Southwestern Medical Center
This session will discuss the 3-year history of setting up financial metrics and project governance for a 300-member IT organization. Five years ago, IT resources were silo orientated; each department at the institution had it own IT organization to support its needs. Consolidation of groups allowed better cost control and better project governance. We will discuss how we approached financial metrics, project governance, and capitalization of large projects.
Project Management Techniques Aligned with Financial and Strategic Goals Scott Johnson, CEO
Learn how CFOs/CIOs/CTOs can use cutting-edge project management techniques to ensure complete project accountability from start to finish and to keep project teams working on the right projects—those that best align with the financial and strategic goals of their organizations.
Measuring Service Level Achievements to Control and Optimize IT Performance David Smith, President
Even though there is a misconception that service level agreements (SLAs) are just internal legal agreements, effective SLAs should increase the business value of IT because they provide visibility into service level performance that helps prioritize management focus. You need to be able to identify, measure and communicate service level performance in a closed-looped system to ensure self-corrections to drive maximum value to the business customer. The goal of this session is to provide you with a service level measurement framework to align IT with the business objectives to create value through performance improvements. This session introduces the fundamentals of measuring service level achievements for Internal IT Service Level Management using metrics to measure, steer, control and optimize the performance of IT.
Trends and Practices in Software Usage Metering and Analysis Signe Marie Stenseth, Vice President
Open iT, Inc.
This presentation will examine and illustrate software usage metering and analysis initiatives in various industries. A significant and growing number of global companies are now routinely metering and analyzing their mid-level and high-end software applications. They seek and have found capital and expense spending reductions, proactive budgetary planning, internal accountability, and increased service and performance of their software application portfolios. This presentation will cover case studies from organizations of how such usage information can be applied to a variety of initiatives in aligning IT purchase with actual technology need and how usage data can be combined with software license contract data to support the decision making process.
How to Reduce IT Costs and Empower IT Financial Management Product Demonstration Yisrael Dancziger, President and CEO
Digital Fuel Technology
ITIL v3 has changed the game of IT Financial Management. Organizations have to address financial management with a top-down, customer-facing approach and need to have a system in place that allows them to quickly and precisely analyze whether they are charging in accordance with your agreements. In order to effectively implement a rigorous IT Financial Management environment, service organizations must be able to address these vital considerations for themselves and their customers in order to optimize their service delivery and establish a true competitive advantage. In this presentation, Yisrael Dancziger, President and CEO of Digital Fuel will discuss how the Digital Fuel ServiceFlow Software Suite gives enterprises this competitive advantage by enabling them to reduce costs and create greater business value. The presentation will highlight how to implement processes in a federated way such that these organizations can provide the business answers their customers need in a timely and efficient fashion rather than troubleshooting through individual elements of an implementation when there is a problem, and proactively address/modify issues before they negatively impact the customer. Digital Fuel's solution reduces operational costs by automating complex reporting processes and bringing discipline and rigor to an organization's approach to IT Financial Management. Dancziger will draw on examples of how industry leaders like Cummins, Cisco Systems and General Electric have leveraged these strategies to successfully implement an effective IT Financial Management framework and structure.
IT Financial Management with Planview Enterprise Product Demonstration Marcus Klein, Product Line Manager, Enterprise Portfolio Management
Planview Enterprise adds rigor to your strategic management and execution processes, delivering visibility to align strategies with resource capacities and funding across the organization as well as tracking actual spending back to the budget. Planview Enterprise uses the discipline of portfolio management to enable the dynamic management of money and resources to support high value initiatives and better investment decisions. With Planview Enterprise, IT Financial Managers, CFOs, CIOs and Business Unit Managers can:
• Consolidate all IT costs in a central place
• Access a complete view of Project, Strategy, Asset and Service Costs
• Have a source of record for labor actuals and forecasts
• Manage the flow of money between providing organizations, projects/activities and sponsoring organizations
• Track sponsorship and chargebacks
• Integrate with corporate accounting, accounts payable and general ledger systems.
Don't miss this informative product presentation to learn how Planview Enterprise empowers today's IT Financial Managers.
Siwel: Increasing Your Return from Software Asset Management Services Demonstration Barry Friedman, National Practice Director
Siwel Consulting, Inc.
It is a common belief that an Auto-Discovey tool is the only requirement for a Software Asset Management (SAM) solution. It’s certainly a component but the true solution lies within SAM processes, policies and procedures. Siwel helps clients realize true cost saving by analyzing, building, and strengthening SAM processes and practices. Our suite of project based solutions and outsourcing services regularly deliver software cost reductions of 15% to 20%.
Digital Fuel Technologies Reception
Digital Fuel invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about Digital Fuel's leading Service Management Solution.
Siwel Consulting Reception
This evening, Siwel will host a reception with beer, wine, sodas and hors d’oeuvres for ITFMA attendees and exhibitors. We hope you will join us for some light socializing and networking.
a leading provider in enterprise financial management software for project-driven organizations
How Accurate Can External Benchmarks Really Be? Stuart Harris, Partner TPI
For years now IT organizations have used external benchmarks to measure cost and performance as a means to identifying improvement opportunities. In this session we will discuss the common methods for external benchmarks and examine questions around the accuracy that can be provided. Building on this we will go on to discuss what might be a reasonable level of conclusion that can be drawn from external benchmarks.
Contract Performance Management: Why Service Level Agreements Fail Jon Maxim, President
Maxelerate Systems Ltd.
We once attended the review of an IT project that was in imminent danger of failing. Along with the lack of successful implementation there was a significant financial exposure to the organization. In their defense the project team pointed out that there were SLAs and remedies for inadequate performance in the contract that should mitigate the financial exposures. At that point, the Director of IT Finance exploded, "We never see any mitigation of financial exposures. As far as I can make out, SLAs and remedies are useless!” A few years ago we observed that IT contracts lacked significant SLAs. A few years later this had changed. Contracts had SLAs but they lacked significant remedies. Now we see plenty of contracts with SLAs and remedies but they do not accomplish what was intended.
Improving Your Performance through Communications, the #1 Activity of Financial Management Timothy Partlow, President
Communications is the number one activity of managers both in terms of time spent and importance. In this session we will look at the impact of our communications, processes we should consider, how to put those processes into practice and finally, the manager's role in the communication process.
Performance of the IT Labor Capitalization Process Thomas Brown, Director of Professional Services
When preparing to defend the capitalization of labor costs associated with the development of software for internal use, the old adage "the best defense is a good offense" rings true. Instilling management confidence that the labor capitalization process is performing to internal standards, and those standards are routinely and effectively monitored, is the best offense the IT Finance Department can provide. In this presentation you will learn how the integration of ERP and enterprise project management systems with a strong financial management tool, along with some basic project management processes, can ensure accurate financial information and reliable financial reporting – two keys to a successful SOP 98-1 audit.
Measuring Server Infrastructure Efficiency David Kaufman, CEO
Measuring the efficiency of today's server infrastructures presents many challenges. These infrastructures consist of numerous, heterogenous server platforms, and today have become more complex with the introduction of virtualization, clustering and load balance technologies. Basic metrics for measuring server infrastructure efficiency in terms of cost, power/cooling, and space are needed. This presentation will define such metrics and overview a methodology for deriving them.
IT Financial Reporting for Service, Cost and Performance Transparency Hardeep Singh, Principal
Barclays Global Investor
The client’s perception of IT is that of a "black box”. The solution to unravel the mysteries of the IT black box is to provide a transparent view of IT to the client. This can be achieved by steering IT away from being a cost center and towards being a zero percent profit center. The journey from black box to ”glass box” is riddled with complexities of costing, understanding of services and challenges of defining acceptable performance levels. The speaker shares his experiences of implementing the service transparency initiative in a major organization and the challenges he faced. He discusses the methods used to identify the cost of IT services and the mechanism to package it into the client’s language. You will have a better understanding of the other initiatives critical to the success of service transparency and the roadmap to achieve the state of the glass box.
Improved Performance in Controlling Telecom Expenses Mark Evans, CEO
This presentation will help you discover new ways to save your company money through effectively managing your national or international telecom expenses. It will explain critical requirements that your company should look for when searching for the right solution for managing these large expenses. The following questions will be addressed:
• What benefits can I reap by developing a global TEM program?
• What is at stake by not taking action?
• What are the top challenges in building an international TEM program?
• How can I overcome these challenges?
• What are best practices that will help me along the way?
• How do I build the business case for an international TEM program?
EcoSys Financial Manager – Gaining Control Over Operational Budgeting Product Demonstration Thomas Brown, Director of Professional Services
Today's leading IT organizations need to be agile and responsive. Financial planners and analysts must reconcile information flowing down from executives responsible for strategy and up from the people close to the work. EcoSys FM successfully bridges corporate strategic planning and IT operational financial management. From fiscal year planning to chargebacks to supporting SOP 98-1 capitalization efforts, Financial Manager provides the IT organization the financial control needed to meet corporate objectives.
ComSci's BillBrowser(tm) Web-based Reporting Increases IT Cost Transparency Needed to Understand and Shape Demand Product Demonstration Robert Svec, President & CEO and
Michael Siniscalchi, Vice President
IT Cost Transparency and Chargeback promote a better understanding of the costs of providing services to a particular business unit. With this understanding, IT can truly partner with business-unit managers and that leads to more efficient, effective consumption of IT services. BillBrowser(tm) provides CIOs and their clients – the business units – with "one bill" covering all technology services. The result: business-unit executives finally have insight into their consumption and utilization of ALL IT products and services. Consequently, they often change their focus from "Why are my workstations so expensive?" to "What technology do we need over the next 12 to 24 months to maintain our competitive edge?"
Apptio is pleased to invite you to join us for some refreshments, hors d'oeuvres and an opportunity to unwind after a long day of sessions. The Apptio team will be on hand to talk about IT Cost Transparency and how Apptio is helping customers reduce IT cost, improve budgeting and forecasting, and automate the tracking and reporting of IT costs. Find us and the drinks are on us!
a leading provider of Technology Financial Management solutions
Improving IT Financial Results with Timely, Accurate and Reliable Reporting of Financial Data Christopher Dedera, Manager
Ernst & Young LLP
Getting the right information at the right time enables IT management to take immediate actions to improve financial performance. Having reliable financial information on IT services allows the IT organization to internally manage costs and provides IT customers with the ability to impact their cost of IT services. This session will look at the levers used to produce reliable IT financial information and put that information into decision maker’s hands so it has the greatest impact on results. The key learning points include understanding the key levers for producing IT financial data and how the availability of financial data affects results.
Fundamentals of IT Energy Consumption and Efficiency Metrics Kenneth Oestreich, Director of Strategy
Energy cost and capacity are no longer trivial IT operating line-items. The 3-year cost to power and cool a server will soon exceed its purchase price. This session addresses how energy consumption is measured, how to calculate and benchmark classes of IT energy efficiency, and where IT should look for improvements. We will also cover how to prioritize energy efficiency and capacity improvement initiatives, including costs and payback ranges.
Performance of Service vs. Technology Centric Models Scott Matey, Managing Director
IT organizations must manage two opposing forces – drive operational efficiency resulting in lower cost while meeting business demand through technology innovation. The general approach to this challenge has been to operate in a technology centric model where IT builds robust technology solutions driven by their own experience and focused on infrastructure efficiency. In this session, you will learn about the service centric model that is designed to link business demand to established levels of service at known levels of cost. This model re-positions IT as suppliers of repeatable.