Conference Registration and
Full Breakfast Buffet sponsored by
a leading provider in IT Cost Transparency/Financial Management Solutions
The 2009 IBM Global CIO Study Margaret Jarvis, Managing Consultant
Learn what today’s Chief Information Officers are doing to deliver technology services with value to their business. IBM has interviewed more than 2,500 CIO’s from 75 countries and analyzed their responses to questions about increasing ROI for technology and expanding the business impact of IT. This presentation will provide a summary of the findings from the interviews and allow you insights into the direction CIO’s are taking to prepare for the future.
What "Business Within a Business" Really Means N. Dean Meyer, President
Many people profess the concept of running IT as a business, while others argue that a "partnership" of shared authority and accountability is preferable. Muddling this debate, there are many definitions of what running IT as a business means. And there are lots of misconceptions, such as "it means chargebacks." As one of the IT industry's original proponents of the business-within-a-business paradigm, the speaker would like to set the record straight. This session will define the concept, explain the many benefits, and explore what IT finance managers can do to help their CIOs implement that vision. After the session, interested attendees will receive a free copy of the 42-page monograph, An Introduction to the Business-Within-a-Business Paradigm.
Go to www.ndma.com/resources/ndm3396.htm for more information about this publication.
A Better Approach for IT Budgeting and Cost Transparency at Motorola John Hogan, IT Director, Business Management Office
The Motorola team just completed phase 2 of a comprehensive IT cost transparency and budgeting initiative, intended to give visibility into the operational cost of IT, provide the tools to drive cost optimization and improve budgeting process. This session will discuss challenges, best practices and benefits Motorola achieved by providing best in class information for IT cost management and budget planning.
Next Generation IT Financial Management – Strategies and Tools Joseph Pucciarelli, Program Director
While many IT organizations are charged with running hugely complex enterprises with hundreds of employees, thousands of computers, across dozens of countries, the most widely deployed IT management software remains MS-Excel. To address this longstanding requirement, a rapidly expanding class of new IT management software is emerging from leading vendors including BMC, CA, HP and IBM (among others). In this presentation, we discuss the emerging new tools and management best practices assessing how they address many of IT's long-standing challenges.
Buffet Lunch - Not available to family/guests
a provider of ITFM software solutions for financial transparency
IT Cloud Cost Management Yisrael Dancziger, President and CEO
Digital Fuel Technology
Clouds come in many forms – infrastructure, application, business process, public, private – and all bring promises of increased business value, fast to activate, low cost, agile, on-demand services to the enterprise. As these promises become reality, CIOs face the challenge of managing cost, performance and compliance of multiple, dynamic, and interruptible cloud alternatives.
This session discusses practical ways to manage the cost and performance of clouds:
• Understand the different forms a cloud environment can take
• Learn the importance of Cloud Cost Management
– Accurately plan and budget
– Gain proactive cost control
– Provide business unit visibility and predictability to costs
– Cost optimization
– Allocate cloud shared and virtualized cost for tax and regulatory purposes
Getting Smart about Business Intelligence Michael Bitterman, Founder
IT Performance Management Group
When "numbers” are presented in meetings, particularly ones where senior management is in attendance, if the first question asked is, "Where did you get those numbers?”, followed by, "Those numbers can’t be right!”, your Business Intelligence (BI) investment isn’t paying off. (BI tools are a type of application software designed to report, analyze and present data.) Your company made an investment in BI only to find user reluctance, user confusion and a lack of interest by senior management. Because we depend on BI tools to capture data, analyze it and turn it into information for decision-making, we need to determine why this is the case and understand what to do about it. Most organizations don’t truly "plan” for the introduction and use of BI tools while most BI vendors market them as the "answer”. If you’ve ever built or cooked something, you know that it is a lot easier to build something when you have "plans” or cook something when you have a recipe. In this session the speaker will present his findings about the use of BI and explain how you can realize its investment value at your organization.
How to Maximize Services and Minimize Costs Through IT and Telecom Expenses Management Tony Mazzullo, CEO and President
Veramark Technologies, Inc.
During 2009, many organizations locked-down expenses and reduced costs in response to the economic downturn. This has led to increased productivity while delaying investments in IT. In 2010, organizations will seek to identify innovative approaches to maximize services while minimizing costs associated with new and existing technology. This presentation will explore ways to manage IT contracts and operational expenses in order to contain or reduce expense run rates. Topics will include expense and contract management for telecommunications, software, hardware and outsourced services. The presentation will also cover the importance of data aggregation and analytics for creating visibility to operational expenses and facilitating informed action.
Software Demonstration: Accurately Measure the Impact of IT Costs on Profitability Using IT Cost Transparency and Chargeback Solution from ComSci Michael Siniscalchi, Vice President
ComSci’s IT Cost Transparency and Chargeback solution is a "game-changing” approach that is enabling companies to reduce costs and become more effective in their decision making. ComSci automatically integrates usage data from internal and external sources to create a single accurate, timely bill covering all technology services. With ComSci, business-unit executives finally have insight into their consumption and utilization of ALL IT products and services. This changes the conversation from "Why are my workstations so expensive?” to "What technology do we need over the next 12 to 24 months to maintain our competitive edge?”
Software Demonstration: Give the Business Units What They Want – Predictable IT Costs Yisrael Dancziger, President and CEO
Digital Fuel Technology
Business Units are demanding more proof of value from IT investments as those investments become an ever increasing portion of an organization’s spend. It is no longer acceptable for IT to imply it’s too complicated to explain what they are doing and why. Please join Digital Fuel to learn the importance of an IT Cost Management solution:
• Business Unit Visibility and Predictability to IT Costs
Software Demonstration: The Financial Link in Service Management Steven Middeldorp, CEO and Founder
ClearCost is a software tool that all IT departments can use to deliver IT Cost Transparency through Service Financial Management. Applying ABC and ITSM principles, ClearCost links General Ledger financial data to Service Costing and usage. Do yourself and your organization a favor and come along to see the next wave of IT business automation.
Digital Fuel, a leader in IT Cost Management and Visibility Solutions, invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about Digital Fuel's leading Service Management Solution.
Nicus Software, a leader in IT Financial Management solutions
IT Financial Management – Managing the Business of IT Michel Feaster, Vice President
A recent Forrester survey states that only 15% of IT leaders feel they are fully aligned with the business. The business wants to know what value they are getting for the money they spend on IT, whether it is a good value, and how IT can help them achieve their business objectives. While IT has plenty of tools to manage technology, they lack the tools to manage cost and performance of IT and provide transparency to business leaders in a language the business understands. In this session, the speaker will demonstrate through real-world examples how businesses are using ITFM software to better manage the business of IT.
Communication Skills for Finance and IT Professionals Bob Simko, Executive Director
International Technology Group
This session will review common problems experienced by finance and IT professionals in communicating with business managers. Industry surveys as well as specific examples that illustrate these problems will be cited. Techniques for more effective presentation of problems, proposals, and results will be outlined. The session will conclude that better management communication can materially improve the career paths of finance and IT professionals.
Recapturing Value from IT Vendors Jon Maxim, President
Maxelerate Systems Ltd.
A recent astonishing survey has indicated that more than 95% of the over 100 Fortune 500 CIOs surveyed believe that their vendors have not delivered what they have promised nor have they delivered full value for what has been spent. The same group overwhelmingly felt that their IT assets were not being effectively used. And, frighteningly, the same group believe that their boards, executive peers, internal clients and CEOs share the same opinions to almost the same extent. Why is this? Hasn’t the discipline of IT Supplier Management been around long enough? This session will highlight what is wrong with current Supplier Management implementations and what has been found to work at a large cross-section of industry.
Negotiation Best Practices to Lower Total Cost of Ownership – Oracle, Microsoft Scott Rosenberg, CEO and Founder
Miro Consulting, Inc.
Although IT budgets have been cut, software vendors haven’t cut their costs for software licensing, maintenance and support. Negotiating better deals with vendors remains the #1 method of reducing costs. The initial discount offered by the vendor – usually between 10% and 20% – doesn’t help to reduce costs and often lead to increased costs year-over-year and an overspend of 30% within the first 5 years or more if the technology investment is not initially negotiated correctly. With a decentralized or nonexistent process for handling IT purchasing – from assessment to contract negotiation to financing options – there is little room for planning and budgeting for IT investments. This session discusses how to lower your total cost of ownership including:
• Negotiation best practices with Oracle and Microsoft
• Smarter Oracle and Microsoft Licensing
• Short case studies on optimizing licensing negotiations
Service Costing 101: Everything You Need to Know to Plan an Implementation of Service Costing N. Dean Meyer, President
Service costing assigns all the organization's costs to the services in its catalog. Don't get sidetracked with concerns about accounting systems, utilization tracking, and governance processes. This session keeps you focused on the essentials with overviews of the purpose of service costs, the calculations, and the planning process. After the session, interested attendees will receive a copy of the 72-page research report entitled Full-cost Maturity Model.
Understanding Your Financial Data: Tips and Tricks for Achieving 360° Visibility Howard Hastings, ITAM Evangelist
When it comes to producing IT financial reports, the two chief complaints heard is that too many data values are either missing or inconsistently represented. This creates a lack of organizational support because the output of IT financial management often must be reworked by each individual recipient to meet their own needs. Further, that assumes the person in question can obtain the missing information and is skilled enough to manipulate the data to deliver the desired analysis. This session will present a bottom-up approach to developing a data model that uncovers the available data sources within each organization. Topics include data normalization and classification techniques, the power of metadata and data enrichment, and project prioritization to support phased implementation.
Connecting IT Finance with the Rest of IT – The Role of the Portfolio Manager Charles Cicora, Manager
Progressive Casualty Insurance
This talk will discuss the importance of making sure that the financial arm of IT is in tune with the rest of IT and how my company succeeds in this. Specifically it will discuss the role of the portfolio manager as a liaison to the rest of IT and discuss the benefits and challenges the role has incurred.
Software Demonstration: Technology Business Management – A Complete Suite of IT Financial Management Solutions Michel Feaster, Vice President of Products
Customer adoption of IT Cost Transparency, IT Service costing, chargeback and budgeting solutions is accelerating like never before. As organizations get started in one area, they naturally want to pursue others. An integrated suite of solutions for enterprise IT provides greater value and a framework for improving IT efficiency and alignment to the business. In this session, you will see an overview and demonstration of Apptio’s TBM suite of applications.
Software Demonstration: Moving IT Financial Management Processes Beyond Spreadsheets Robert Mischianti, Vice President
M-PWR enables customers to transition from spreadsheet-based IT financial management tasks to a process-centric application that delivers automation, scalability, detail audit tracking, web-based reporting and much more...Define and validate your own processes, integrate all of your data elements in one place, satisfy stringent audit requirements, and automate to save time.
Software Demonstration: HP IT and Financial Analysis Solutions Richard Hawes, Product Marketing Manager and
Mark Bradley, Technical Product Manager
This session will explain HP’s strategy for maximizing the value of the data contained within your IT management environment. We will take a look beyond typical IT Financial Management to show how financial, process and performance data can combine to provide new insights that help to run IT like a business. Topics covered will include IT operational reporting, IT Financial Management and how to provide performance dashboards for senior executives with HP Executive Scorecard software.
Relax. Come join us for some food and a drink after a long day, and possibly pick up a prize to take home. Apptio is hosting a social networking reception; just a casual time to talk with your peers and unwind.
Analytical Dashboard/Scorecards for the CIO Mark Bradley, ITFM Evangelist
As enterprise technology evolves, so too does the need to measure and control IT quality and effectiveness. In light of internal and external business drivers, metrics are increasingly being used as powerful management tools that maintain and improve IT quality and effectiveness. This presentation will take an in-depth look at creating an IT metrics program for the enterprise.
Key topics discussed include:
• The definition of metrics, how they’re used, and what a good metric looks like
• The many different types of metrics available for IT management
• The objections to, and pitfalls of, metrics
• How to integrate metrics into organizational workflows
If implemented correctly, a metrics program holds much promise for aligning IT with the business and dramatically improving efficiencies. Avoid a metrics meltdown by following best practices for staff and resource measurement.
The Cost of Underpowered Software Asset Management Mark Miller, Vice President
Most executives would jump at a proven way to spend $100k to save $1 million in the next year. Yet these same executives tell their IT Asset Managers that they must accomplish software asset management (SAM) with the tools they have in place. The speaker has analyzed hundreds of SAM programs and presented these real savings to executives. He will help you understand how to analyze the potential cost savings you could be accomplishing by recycling software with the appropriate steps, processes and tools. Case studies will be shown from small, mid-size and large companies with savings from $250k to $17 million on one application. Learn how to self assess your programs with some basic questions and find out if your company is wasting money on software they don’t need.
Managing Millions on a Shoestring Glenn Steinhandler, Solutions Partner
As is the nature of today’s corporate IT shared services, we strive to maintain/reduce costs and resources while increasing the value of the work product offered to the client as demand continually increases. With IT organizations continually challenged by shrinking budgets while experiencing increased demand and a higher operational pace, failing to maintain visibility into any one of several financial management process components that contribute to effective IT budget management can be hazardous not only to your organization’s financial health but to job security. During the discussion, we will examine the key financial components that contribute to the management of a present-day complex IT shared services budget. Through a case study, we will explore how a large corporate IT shared services group that experienced rapid growth coupled with significant budget and systems challenges, rapidly developed simple but effective management and reporting solutions. Their solutions were coupled with clear, simple processes that ensured the multi-million dollar budget was managed with virtually no variance. Learn how you can implement such solutions within your IT organization.