Conference Registration and
Full Breakfast Buffet sponsored by
a leading provider in IT Cost Transparency/Financial Management Solutions
The Finance Role in ITIL Penny Collen, Senior Consultant
ITIL v.3 was released with promises of expanded information and best practices in a number of service areas. The adoption of service management principles, especially the service catalog, are increasing awareness of Chargeback. This session will discuss the relationships among the various service management principles and the finance function.
Experiences with IT Governance: ITIL and Other Models Brian Jeffery, Managing Director
International Technology Group
This session will review Information Technology Infrastructure Library (ITIL) and other IT governance models, and will discuss current adoption trends. The main focus will be on user experiences. In addition to ITIL, the session will cover such approaches as the Committee of Sponsoring Organizations (COSO) of the Treadway Commission framework, Control Objectives for Information & Related Technology (COBIT), Application Services Library (ASL), and Capability Maturity Model Integration (CMMI).
The Future of IT Financial Management William Gillespie, Vice President and Chief Technology Officer
The economic climate has created the need for proposed reductions in most organization’s programs and IT initiatives. This presentation will address the financial issues and provide methods to survive the crisis. The session will focus on:
• Establishing the current trends in the IT economic landscape
• Recognizing the increasing importance of ITIL in a technology-driven environment
• Explain ITIL as an integrated component of service management
• Demonstrate ITIL’s role to provide vital information management needs to guarantee efficient and cost-effective service delivery
• Managing change in an environment of financial flux
IT Unit Cost Metrics: An Infrastructure Perspective Cory Schlags, Lead IT Financial Analyst
Air Products & Chemicals, Inc.
Developing an effective measurement reporting system is integral to managing any organization. In this presentation, you will learn how Air Products’ IT Infrastructure Group developed a set of key unit cost metrics to track its financial performance. You will also hear how Air Products utilized a functional building-block approach to measure its "end to end” internal costs as well as position itself to benchmark its performance externally. While the presentation will focus on metrics for financial performance, the interaction between unit costs, volume growth, utilization and quality will also be discussed. Finally, the speaker will present an Infrastructure Performance Dashboard that was developed to provide strategic, tactical and operational views of its financial performance to management.
Buffet Lunch - Not available to family/guests
a provider of ITFM software solutions for financial transparency
Incorporating IT Financial Management as Part of Your IT Improvement Plans Richard Hawes, Sr. Product Marketing Manager
Most companies are adapting and adopting standardized processes such IT Infrastructure Library (ITIL) as a way to improve efficiency and devote more resources to innovation. Even though it is not typically a stated goal, many of the operational and process improvement technologies like IT Service Management and Service Portfolio Management have the ability to improve the availability and integrity of IT financial data. However the opportunity to take advantage of that ability is often not realized until late in the solution deployment cycle when changes become more difficult. This session looks at the role of Project and Portfolio Management solutions, Asset Management tools and Configuration Management Systems in establishing best practices for capturing IT financial data, integrating it with traditional financial sources, and relating that back in terms of value to the rest of the business. We'll also take a brief look at the use of dashboards that focus on financial data, both as a mature reporting option and as an insight into financial data changes as financial reporting matures in the organization.
Got ITIL? Get a Robust Capacity Management Information System Denise Kalm, Director, Product Marketing
Many people are implementing ITIL as a way of managing their datacenter smarter and cheaper; it helps institute best practices across the organization. As part of this, many have implemented a configuration management database, which shows all the items you want to track and their relationship. But many do not have a CMIS – a capacity management information system. Included in a robust CMIS is financial information to facilitate chargeback. Learn what’s needed in a CMIS, who can benefit from it, and how to get there.
Discover the Things ITIL's Need to Know about e-Discovery Joseph Harford, Co-Founder & Vice President
Electronic discovery (or e-discovery) refers to discovery in civil litigation that deals with information in electronic format. Examples of the types of data included in e-discovery are e-mail, instant messaging chats, documents accounting databases, CAD/CAM files, websites, and any other electronically stored information that could be relevant evidence in a lawsuit. The goal of this presentation is to share how the changes in e-discovery rules will affect you as a professional. The information presented is meant to provide you with a broad overview of the e-discovery process: preservation requirements, litigation holds, inventories (both hardware and software) and compliant destruction documentation. By using real world case studies, you will see how the lack of preparedness for e-discovery requests can cost you time, money, and aggravation.
Software Demonstration: Accurately Measure the Impact of IT Costs on Profitability Using IT Cost Transparency and Chargeback Solution from ComSci Michael Siniscalchi, Vice President
ComSci’s IT Cost Transparency and Chargeback solution is a "game-changing” approach that is enabling companies to reduce costs and become more effective in their decision making. ComSci automatically integrates usage data from internal and external sources to create a single accurate, timely bill covering all technology services. With ComSci, business-unit executives finally have insight into their consumption and utilization of ALL IT products and services. This changes the conversation from "Why are my workstations so expensive?” to "What technology do we need over the next 12 to 24 months to maintain our competitive edge?”
Software Demonstration: Give the Business Units What They Want – Predictable IT Costs Yisrael Dancziger, President and CEO
Digital Fuel Technology
Business Units are demanding more proof of value from IT investments as those investments become an ever increasing portion of an organization’s spend. It is no longer acceptable for IT to imply it’s too complicated to explain what they are doing and why. Please join Digital Fuel to learn the importance of an IT Cost Management solution:
• Business Unit Visibility and Predictability to IT Costs
Software Demonstration: The Financial Link in Service Management Steven Middeldorp, CEO and Founder
ClearCost is a software tool that all IT departments can use to deliver IT Cost Transparency through Service Financial Management. Applying ABC and ITSM principles, ClearCost links General Ledger financial data to Service Costing and usage. Do yourself and your organization a favor and come along to see the next wave of IT business automation.
Digital Fuel, a leader in IT Cost Management and Visibility Solutions, invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about Digital Fuel's leading Service Management Solution.