Conference Registration and
Full Breakfast Buffet sponsored by
Nicus Software, a leader in IT Financial Management solutions
Maximizing ROI from IT Financial Management Tools Robert Mischianti, Vice President
Nicus Software, Inc.
Many organizations are investing in IT Financial Management tools with the goal of better managing costs and generating real measurable savings. However, investing in better tools alone doesn't automatically generate that savings or provide an ROI. Specific management practices must be deployed to achieve success. This session reviews best practice methodologies for properly analyzing IT costs, generating measurable savings, and capturing and reporting a ROI.
Best Practices for IT Costing Christopher Dedera, Principal Associate
B I Solutions Group, LLC
IT Costing is a complex process that involves collecting data, making cost assignments and analyzing the resulting cost information. Understanding the best practices in each part of the process will help IT organizations produce cost data more efficiently and increase the value they obtain from the results. This session will review some of the key IT Costing best practices which have the biggest impact on the quality of the results and increases the value of the cost data. The key learning points will include identification of key best practices and an understanding on how their use can improve the IT Costing process.
Service Catalog Best Practices – Your Most Important Link to the Business Robert Stroud, Vice President, Service Management
Much has been said about the service catalog (a list of the services that an organization provides) and its role in the alignment and integration of the business and IT. This session details the development of a service catalog for effective business management.
Chargeback, Showback and Bill of IT: How Communicating IT Costs Can Help or Hurt the Business-IT Relationship Jeff Saling, Vice President, Customer Success
If you’ve ever gotten a cell phone bill that was higher than expected, you know how a simple bill can hurt the relationship between service provider and consumer. At a time when IT is so critical to business success, the relationship between CIO and business leaders has never been more important. The methods you choose to allocate and communicate costs and establish accountability for the consumption of IT services have a tremendous impact on that relationship. In this session, we will share and discuss real-world best practices for communicating the cost, quality and value of IT services, starting with the budget cycle. You’ll hear how to have more productive discussions with your business consumers by empowering them to make informed decisions about quality and consumption, not about allocation methods.
ITAM Considerations for Virtualization and Cloud Computing Howard Hastings, Senior Director, Products and Marketing
Given the rapid proliferation of Virtualization and growing movement towards Cloud Computing, it is crucial to gain an understanding of the full impact of these technologies and delivery models on IT Asset Management (ITAM). This presentation will highlight many of the key considerations with in-context "best practices” recommendations for how to deliver the requisite visibility, historical perspective and financial details to establish control over the increasingly complex IT infrastructure, with particular emphasis on software license management.
The Top 5 Best Practices to Optimize You Company's IT Spending Brian Stedman Vice President, Product Management
This is a review of the five "best practices” for using technology resources that impact the top and bottom line in your organization and how to effectively communicate the value of IT throughout the organization. This session is a "must attend” for IT Finance executives that are looking for the top five takeaways from this year’s conference that can be used as soon as you return from the conference.
Best Practices: Case Studies for Auditing Telecom Invoices Nancy Peckham, President and CEO
In this hands-on session, we will present examples of several telecom audit cost reduction opportunities along with real client case studies, showcasing areas to focus on to identify savings and techniques to further analyze and implement them so that cost savings can be realized. We will also touch on how hosted software-as-a-service (SaaS) telecom expense management solutions are being used to make auditing and managing telecom invoices easier and more time efficient. These powerful new tools are allowing firms to bring more telecom expense management tasks in house and reducing the need for outside telecom auditors. Come see how such tools can help maximum savings results while allowing end users to make more informed financial decisions.
Technology Business Management Demonstration: Apptio’s Suite of IT Financial Management Solutions Michel Feaster, Vice President, Products
Customer adoption of IT Cost Transparency, IT Service costing, chargeback and budgeting solutions is accelerating like never before. As organizations get started in one area, they naturally want to pursue others. An integrated suite of solutions for enterprise IT provides greater value and a framework for improving IT efficiency and alignment to the business. In this session, you will see an overview and demonstration of Apptio’s Technology Business Management (TBM) suite of applications.
Automating IT Finance Demonstration Robert Mischianti Vice President
Nicus Software, Inc.
M-PWR enables customers to transition from spreadsheet-based IT financial management tasks to a process-centric application that delivers automation, scalability, detail audit tracking, web-based reporting and much more...Define and validate your own processes, integrate all of your data elements in one place, satisfy stringent audit requirements, and automate to save time.
Relax. Come join us for some food and a drink after a long day, and possibly pick up a prize to take home. Apptio is hosting a social networking reception: just a casual time to talk with your peers and unwind.
a leading provider in IT Cost Transparency/Financial Management Solutions
1700 Ways to Destroy the Value of IT Assets – and How to Stop It Randy James, Managing Director
The Consultants Source, LLC
This session explores the major factors that limit the "usable” capacity of infrastructure components (storage, servers, networks, desktops, etc.), resulting in under-utilized assets, capacity, performance and reliability issues, higher operating expenditure (OPEX) and capital expenditure (CAPEX) costs, and negative effects on user productivity and service levels. The speaker will use questions, group discussion, and examples to illustrate the operational and financial impact of employing best practices for infrastructure configuration and operations. The session also explores the use of IT Infrastructure Best Practices benchmarking as a means to determine the specific areas that need improvement, and recommending the best practices to correct and/or optimize the design, configuration, and operation of the IT assets.
Best Practices: Steps in the Cost Modeling Process N. Dean Meyer, President
Cost modeling associates all costs with the organization's products and services. It's the foundation for investment-based budgeting, rates, and chargebacks or showbacks. This session lays out a straightforward, step-by-step process for cost modeling – from the definition (or refinement) of your service catalog to the final budget and rates. It shows you how to implement cost modeling, gain the participation of your leadership team, and deliver results reliably. The steps may also help you frame specific questions of technique, and identify how your cost model must be customized to fit the needs of your organization.
• What is cost modeling, and why are we doing it?
• Vision of the end state: a budget for products/services, and an understandable catalog with rates
Next Generation IT Strategy and Financial Management – Beyond "IT Alignment” to "Managing IT as a Supply Chain” Joseph Pucciarelli, Program Director
For over 20 years, a central tenant of IT strategy has been "IT/Business Alignment.” Moreover, while this construct has proven to be useful as it emphasizes a "customer first” orientation, it does not inherently focus IT around a particular operating strategy. The stark reality for most IT organizations is that demands exceed available resources and the operating mantra of "alignment” does not provide illumination into how trade-offs should be made. Supply chain management, a widely practiced discipline, is built upon constraint management and is a concept some leading edge CIO’s have begun to apply to IT management. Key topics we will explore:
Market Overview: The technical, economic and fiscal pressures framing the IT management challenge
IT Financial Management: The evolving "lingua franca of IT” as economic analysis and optimization replaces "alignment”
Best Practices: Practical application of IT financial management to issues of funding, chargeback and resource allocation/prioritization
The Real Business Value of IT Transparency: Best Practices in Overcoming False Transparency Jeff Yoder Vice President, Strategic Partnerships and Global Marketing Strategies
This "must attend” discussion describes the best practices on how IT Finance Executives can provide comprehensive insight into the actual technology resources and the associated costs consumed by each part of the business. Learn about the associated, clear accountability that can be established and how IT can help the business make better decisions about its use of technology.
Service Portfolio Management Best Practices – Integration of IT and Business Robert Stroud, Vice President, Service Management
Service Portfolio Management (SPM) is an ITIL V3 process that is gaining momentum in the public and private sectors for considering "the complete set of Services that are managed by a Service Provider,” in terms of the business value provided. This session will show how a practical approach to SPM:
• Allows customers to right-size their consumption with cost transparency
• Makes limited IT resources count by mapping them to services related to the mission and value to end users.
• Enhances management and forecasting of operational and strategic demand for services IT provides to support the business objectives
IT Outsourcing Case Study: Lessons Learned = Best Practices for Improved Success Howard Hastings, Senior Director, Products and Marketing
IT outsourcing has become a commonplace, modern business reality with a history reaching back to early mainframe-based data centers. In spite of the maturity of this market, most organizations that have recently contracted for some form of IT outsourcing continue to be surprised after the deal by inaccurate billing and incompletely delivered services. And, almost all of this stems from incomplete and immature IT asset management practices – which too often continue on in the hands of the IT outsourcing provider! Please join the speaker as he shares best practices for governance of IT outsourcing based on "lessons learned” gleaned from 40+ IT outsourcing engagements with insights from both the customer and provider sides of the table.
Maximizing the Revenue on Retired Assets Marshall Johnson, CEO
Asset Recovery Corporation
Recovering value from retired assets can substantially offset the costs of disposal and often result in positive cash flows. This session will share best practices on how to determine equipment value, select a resale partner, and insure you receive top dollar. Additional topics will include:
• How the Microsoft Authorized Refurbisher program can add value
Using Tools to Produce Better Business Results from ITFM Digital Fuel Demonstration Blair DeSio, Senior Sales Engineer
Using manual methods, Excel, or databases cannot scale to handle the complexity of today’s IT Financial Management needs. In this session we’ll talk about how automating reporting and processes with commercially available tools, like those available from Digital Fuel, dramatically increase the value of ITFM. This session will include:
• Introduction to how ITFM tools work – data, reporting, and process automation
• How to get started, and how long it takes – really
• Live demonstration of the Digital Fuel product including modeling, computation, "what-if”, and analysis
• Best practices for getting more from an ITFM implementation
We will also include real-life examples of how our customers are using our solutions to solve their ITFM challenges.
Live Demonstration of ComSci's BP-a-a-S Technology Financial Management Solutions Brian Stedman, Vice President, Product Management
This is a "best practices” demonstration of ComSci's State-of-the-Art automated IT budgeting, cost modeling, and consumption invoicing solutions.
Digital Fuel Technology Reception
Digital Fuel, a leader in IT Cost Management and Visibility Solutions, invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about Digital Fuel's leading Service Management Solution.
Allocation Strategies and Best Practices Suraj Nekram, President and CEO
This discussion will cover the three fundamental allocation models and strategies. We will discuss how to move from a basic allocation model to a consumption driven model that creates a high level of transparency and can influence buyers’ behavior. We will also discuss how to create cost transparency independent of methodology and how to navigate through common roadblocks (e.g., accounting policies, data quality, lack of product alignment, etc.). Finally, we will cover best practices in allocation strategies and budgeting and forecasting methods.
Optimizing Costs through Service Provisioning Optimization – A Business Case Approach Steven Blanding, Principal
Improving the cost of providing the service and determining whether this service should be provided by the IT organization is the function of service provisioning optimization. This activity takes a systemic, rigorous look at specific services and determines their financial viability and areas for improvement. This is accomplished by developing business cases for IT services and determining more cost effective solutions that improve the service while lowering the cost. It is unfortunately all too common to find a range of IT services being supported that generate revenue that is easily exceeded by the cost of resources to maintain these services. By rigorously scrutinizing these activities with accurate financial information, services can be provided at a high level of value based on the service and cost.
Best Practices in Implementing an IT Planning and Cost Control System: SunTrust Banks Javier Sloninsky, Managing Director
SunTrust Banks is one of the largest financial holding companies in the U.S. As with other large financial services companies, core operations, new growth investments and regulatory projects all vie for funding within a large IT budget that needs to be planned and tracked accurately to ensure profitability and overall success. Steps were taken to address fundamental gaps in the financial management process. As a result, SunTrust’s IT budgeting and financial management process has significantly improved:
• Annual budgeting process was shortened from months to weeks
• Greatly improved visibility—drill downs, roll-ups, and multiple perspectives from which to view the data
• Full audit trail for all financial decisions and data repository with financial integrity
• Corporate Finance has greater confidence in reports from IT Finance
• SunTrust has greatly simplified their budgeting and planning process
During this presentation, there will be two lucky winners at a drawing for a free pass to the ITFMA 2012 Conference of your choice. You may be one of them!