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2007LasVegasConferenceAgendaForITPerfMgtBenchm

THE WORLD OF

IT FINANCIAL MANAGEMENT

Conferences, Workshops and Seminars
June 25-29, 2007
Mirage Hotel & Casino • Las Vegas, NV

 

Conference Agenda

IT Performance Management

and Benchmarking Conference

 

 

Wednesday, June 27

Thursday, June 28

Friday, June 29

7:00 am Continental Breakfast Continental Breakfast Continental Breakfast
8:00-8:45 Best-in-Class Performance Management   Which Metrics? Best Practices for Quantifying IT Performance   Cost Management: Ensuring the Integrity and Quality of Performance Data 
9:00-9:45 Balanced Scorecard! Six Sigma! Voice of the Customer! Baldrige Assessment! Customer Loyalty!   Emerging Benchmarking Strategies for Outsourcing Agreements   Project Estimating, Governance, and Metrics – Deploying Methods that Really Work  
10:00-10:45 State of BPM: Organizational and Technical Success Factors   Financial Performance Management in a Shared Services Environment   Mainframe Computing Chargeback Methodology and Process  
11:00-11:45 Insourcing, Outsourcing, Onshoring, Offshoring, Sizing for Surviving!   Deconstructing Information Technology ROI   
11:50-12:50 Book Signing by Conference Speakers    
     
12:00-12:45

Buffet Lunch
(Not available to family/guests)

Buffet Lunch
(Not available to family/guests)
1:00-1:45 The Top 10 Reasons Why You Should Know the True Cost of Your Products and Services   Asset Evaluation Techniques    
2:00-2:45 Performance Guaranty's Worth More than the Paper They're Written On   Theory and Practice of Cat-herding: Best Practices for Application Development Cost-effectiveness    

3:00-3:45

Are Benchmarks Still Worth the Investment?   Enabling the Strategy-Focused IT Organization with Balanced Scorecard   
4:00-4:45 IBM Product Demonstration Lontra's Service Catalog Solution: The Foundation for Lasting Business Optimization Demonstration  
  Innovation In IT Financial Management : Leveraging A System of Record To Gain Improved  Visibility, Better Decisions And More Business Value Project Accounting and Resource Management Software Tools Demonstration  
5:00-7:00 IBM Reception Lontra, Inc. Reception
WSG Reception

Other Las Vegas program agendas:

Seminars and Workshops
IT Financial Management for CEOs, CIOs and Controllers Conference
Government IT Financial Management Conference
IT Asset Management Conference

 

Wednesday, June 27

7:00-8:00 a.m.  

Conference Registration and

Continental Breakfast

 

8:00-8:45 a.m.

Best-in-Class Performance Management           

Mark Whiteside, Executive Director, Performance & Resource Management and

Dr. Chris Hardy, Strategic Planner, Defense Acquisition University  

As part of a performance-based transformation, the speakers put into place a best-in-class, nationally recognized performance management construct. Through it they implemented a performance-based strategic planning process coupled with a world-class business infrastructure integrating key management functions and processes into an enterprise-wide performance management system. All products and services are strategically aligned from corporate business goals cascading down through performance plans to individual development and incentive plans – a superb example of end-to-end strategic and performance management! DAU has been benchmarked by over 80 public and private sector organizations.

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9:00-9:45 a.m.

Balanced Scorecard! Six Sigma! Voice of the Customer! Baldrige Assessment! Customer Loyalty! 

Marilyn Michaels, Director, Performance Excellence

Ricoh Corporation

Are these programs being implemented in your organization? Are they coming at you like the program of the month with no sense of how they might be related to one another? Have you wondered why someone hasn’t integrated them? This presentation will show you how these programs, while practiced as separate efforts in most organizations, are all part of one whole. The focus will be on the spaces between these initiatives rather than the initiative itself. The session will also help you understand how they can be a benefit in an IT organization.

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10:00-10:45 a.m.

State of BPM: Organizational and Technical Success Factors

Brian Jeffery, Managing Director

International Technology Group

This session reviews industry debates about and experiences with Business Performance Management (BPM). Trends in user practices, tools and technologies are examined. The strengths and weaknesses of different approaches are examined. User experiences are employed to highlight key organizational as well as technical success factors.

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11:00-11:45 a.m.

Insourcing, Outsourcing, Onshoring, Offshoring, Sizing for Surviving!

Bill Hufschmidt, President and Professional Metrics Consultant

Development Support Center, Inc.

Earn more than $25K/yr? You are a candidate for management "savings" by offshore outsourcing. How can you get more proactive in influencing decisions? Learn how others have used measurements and analysis to influence decisions, to prove and report value, and to adapt in global markets. Learn what to ask, what data to collect, how to collect it quickly, how to create the right samples, and how to report it, including finding $25M in unreported savings, and how to change the perception of metrics from an expense to an asset.

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11:50-12:50 p.m.

Book Signing by Conference Speakers

All are invited to meet those conference speakers who are leading experts in their respective fields and have recently published a book vital to the financial management of IT organizations. If you did not order their books prior to the conference, here is a chance to purchase copies of their books and have them signed by the authors. What great additions to your library and your company's library. They make great gifts for colleagues and friends too.        View Books and Authors

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12:00-12:50 p.m.

Buffet Lunch (Not available to family/guests)

 

 

1:00-1:45 p.m.

The Top 10 Reasons Why You Should Know the True Cost of Your Products and Services

N. Dean Meyer, President

NDMA, Inc.

Calculating the true cost of IT's products and services is a big win. It manages clients' expectations, builds trust through cost

transparence and fair allocations, makes your budget defensible, produces clear chargeback rates, improves teamwork, and more. This session explains all the benefits of an activity-based costing process, and how to utilize the numbers to achieve them.

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2:00-2:45 p.m.

Performance Guaranty's Worth More than the Paper They're Written On

Jeffrey Gordon, Senior Contracts Professional

Blue Cross/Blue Shield of North Carolina

Most contracts now contain some sort of performance guaranty. The difficulty is that the language in these guarantees is usually quite vague and even when tightly written, difficult to enforce. Included in this trouble is the Myth of Nines (99.99999% uptime, for example), a performance level simply not realistic. We will discuss how to write solid performance language, how to enforce and measure performance, and when to accept what you already have.

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3:00-3:45 p.m.

Are Benchmarks Still Worth the Investment?

Penny Collen, Director

PL Collen & Associates

Benchmarking is becoming a large investment in time and money. Benchmarking can open your mind to new practices and innovations but can also result in a long list of creative excuses about why the results do not apply. This session provides strategies on how to structure a benchmark study to maximize your results. Learn when normalization gets in the way of finding improvements. Understand how to recognize the benefits of doing a corporate functional benchmark study in addition to an IT benchmark study.

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4:00-4:45 p.m.

IBM Product Demonstration

Speaker and topic to be determined.

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4:00-4:45 p.m.

Innovation In IT Financial Management : Leveraging A System of Record To Gain Improved  Visibility, Better Decisions And More Business Value

John Chambers, Principal
ITM Software

ITM Software has developed the first comprehensive IT financial management solution built specifically for the CIO and IT Finance team.  In this session, John Chambers will review the ITM Business Suite and discuss how companies are leveraging this system of record for IT to improve the speed and fidelity of IT financial planning and analysis and better translate IT costs into business benefits.

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5:00-7:00 p.m.

IBM Reception

Unwind after a day of classes with good conversation, good food and good spirits at the IBM hospitality suite. Relax, enjoy yourself and (if you feel so inclined) learn about the IBM Tivoli system for Chargeback & Resource Accounting. Whether you just want to relax, talk shop or network with other IBM Tivoli Customers and prospects, be sure to stop by.

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Thursday, June 28

7:00-8:00 a.m.

Continental Breakfast

 

8:00-8:45 a.m.

Which Metrics? Best Practices for Quantifying IT Performance              

Bob Simko, Executive Director

International Technology Group                                                                       

How should the performance of an IT organization be measured? Latest trends and thinking among industry leaders is covered. Quantified techniques such as return on investment (ROI) are reviewed. Qualitative and balanced scorecard approaches employed by many organizations are also examined. Recommendations are presented as to how users should determine which metrics to employ in their own organizations.

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9:00-9:45 a.m.

Emerging Benchmarking Strategies for Outsourcing Agreements

Bill Fowler, Director of Sourcing Services

Compass America

Executives responsible for managing outsourcing relationships face complex decisions as contracts approach termination: Should they renew with the incumbent? Seek a new vendor? Take services back in-house? As the outsourcing market matures, a number of strategies are emerging to help client organizations address these questions. This presentation will examine: new approaches to developing and executing benchmarking clauses; the increasing popularity of insourcing as part of a service delivery strategy; and the emergence of the ‘proxy bid’ methodology as an alternative to traditional benchmarking techniques.

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10:00-10:45 a.m.

Financial Performance Management in a Shared Services Environment

Kris Rosiak, Director, Global Networks

U.B.S. Investment Bank

Three years ago, UBS combined its various business aligned IT Infrastructure organizations into a combined shared services organization. The challenge has been to maintain business focus while delivering cost efficiencies. The focus of this presentation will be to discuss the evolving financial performance management processes that have been put in place to enable this to occur.

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11:00-11:45 a.m.

Deconstructing Information Technology ROI        

Bob Gold, Vice President and Practice Leader

Balanced Scorecard Collaborative, Inc.

What makes businesses and their IT organizations poorly aligned? The reasons vary: leadership style, enterprise culture, organization structure, and history are typical causes. But the alignment challenge often begins when senior executives ask, "What is the value of IT?" – a question seldom answered to anyone's satisfaction. In this presentation, we examine how the IT ROI question impacts perception of the IT organization, and how leading organizations are using strategy maps to enrich the dialog around the value proposition of Information Technology.

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12:00-12:50 p.m.

Buffet Lunch (Not available to family/guests)

 

1:00-1:45 p.m.

Asset Evaluation Techniques 

Charles Johnson, President and CEO

CNJohnson & Associates, Inc.

This session discusses the analytical techniques used to evaluate asset investments and performance: cost-benefit analysis, payback period, simple rate of return, net present value (NPV), internal rate of return, NPV Profile (graphic analysis), Total Cost Approach, Incremental Cost Approach, and post-audit analysis.

RETURN TO OVERVIEW

 

2:00-2:45 p.m.

Theory and Practice of Cat-herding: Best Practices for Application Development Cost-effectiveness

Brian Jeffery, Managing Director

International Technology Group

This session examines current trends in and techniques for measuring application development and maintenance productivity. The strengths and weaknesses of different approach are discussed. Human as well as technological factors in development productivity are analyzed. Techniques that may be employed to both measure and maximize the cost-effectiveness of application development and maintenance are outlined.

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3:00-3:45 p.m.

Enabling the Strategy-Focused IT Organization with Balanced Scorecard

Bob Gold, Vice President and Practice Leader

Balanced Scorecard Collaborative, Inc.

IT organizations are subject to extreme pressure to reduce cost and improve quality while meeting increased demand for services. What is often lost is the need for the IT organization to transform its own ways of working to enable the enterprise to fulfill new customer value propositions with technology. This session provides an in-depth view of two firms in which Balanced Scorecard had enabled a dramatic transformation of the IT function.

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4:00-4:45 p.m.

Lontra's Service Catalog Solution: The Foundation for Lasting Business Optimization Demonstration

Boris Pevzner, President and CEO

Lontra, Inc.

Lontra's Service Catalog experts will guide you through the lifecycle of a Service Catalog, from modeling and publishing, to employee self service and request management, and all the way through forecasting, reporting, and IT financial management. Learn how to implement a Service Catalog at your organization by incorporating industry best practices for Service Catalog design, service lifecycle management, and key performance indicators (KPIs) of service delivery. Examples and case studies from several Global 1000 IT organizations will be provided.

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Project Accounting and Resource Management Software Tools Demonstration

William Cornfield, President

WSG Systems Corporation

WSG, Inc. will be demonstrating its family of project accounting and resource management software products – Empire TIME and Empire RESOURCE. Empire TIME provides for complex financial requirements, such as multi-currency accounting, chargeback processing, accounts receivable, and earned value analysis based upon true rate schedules. Empire RESOURCE software offers a solution for managing staff commitments, schedules, and planning. In addition, Empire RESOURCE helps to identify available resources based upon skill set requirements and a host of additional user defined parameters.

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5:00-7:00 p.m.

Lontra, Inc. Reception

Join us for food, drink and jibber-jabber at Lontra's Annual Otter Soiree. Relax, have some laughs, and join Lontra's team of Service Catalog Experts as we give away some otterrific prizes.

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WSG Systems Reception

Please join WSG, Inc. in our hospitality suite. This will be an opportunity for you to meet informally with your fellow conference attendees. The WSG hospitality suite at previous ITFMA conferences has proven to be an enjoyable opportunity to make useful business contacts, obtain answers to some of those lingering project accounting questions, and enjoy great food and drink. Members of our staff will be available to answer any questions you might have regarding our products and services in a casual atmosphere.

 

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Friday, June 29

7:00-8:00 a.m.

Continental Breakfast

 

8:00-8:45 a.m.

Cost Management: Ensuring the Integrity and Quality of Performance Data         

Ashok Vadgama, President

CAM-I CMS

This session will cover the following discussion points:

• Critical need for information

• Impact and cost of bad data

• Data integrity

• Architecture

• Five pillars of strength

• Launching a data integrity initiative

• Performance measures

• Managing change

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9:00-9:45 a.m.

Project Estimating, Governance, and Metrics – Deploying Methods that Really Work

Eric Buel, Senior Consultant

Aligne, Inc.

This session will identify and elaborate on the components of a best-in-class IT project governance framework to help enable the consistent on-time/within budget delivery of IT projects. It is based on hands-on experience with multiple clients, focusing on what really works and is important, not the sometimes vague promises of individual point solutions. Included in the discussion are:

• Elements of a world-class project estimating process, including examples of the use of people, processes and tools in an optimized solution

• Identification of specific project metrics and escalation techniques to start projects on track and stay on track

• Proactive solutions to help "look around the bend" and avoid high-risk project scenarios

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10:00-10:45 a.m.

Mainframe Computing Chargeback Methodology and Process

Suraj Nekram, Vice President – Financial Controller

Merrill Lynch

The mainframe computing environment is a critical part of the technology portfolio of many of the Fortune 500 companies. This session will discuss the chargeback process of recovering mainframe expenses. It will discuss the budget process, capacity planning and forecasting process, and the rates development process. Finally, it will cover "do's & don'ts" and conclude with an overall summary of the mainframe chargeback process.

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Calendar

6/26/2017 » 6/30/2017
2017 Financial World of Information Technology, Austin, TX

8/7/2017 » 8/11/2017
2017 World of IT Financial Management, New Orleans, LA

Sponsors & Exhibitors: