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ITFM Best Practices: What Your Enterprise Planning Tools Can’t Do Jeff Yoder, Business Development
For IT Finance executives, budgeting and forecasting is an imperative that sets the stage for success for the entire IT organization. Just focusing on the spending side of the equation is not enough. This session defines the key requirements for 21st century IT/technology budgeting and fore- casting. One of five key areas for complete IT Financial AND Business Management is dynamic successful budgeting and forecasting, a key to the success of all IT teams. This is called "agile” budgeting and forecasting. In this "must attend” lecture, the aspects of automating "bottoms up” budgeting, forecasting and re-forecasting with complete version management will be discussed. A broader discussion will be included on why existing Enterprise budgeting and planning tools are NOT adequate for articulating IT’s budget and forecasting to meet the demands of the modern enterprise.
Against All Best Practice Advice: Selling Used Technology Assets to Employees Scarlett Hu, Assistant Director, Information Technology Services
J Paul Getty Trust
For many years, the Getty sold used technology assets (computers, monitors, printers, etc.) to external equipment dealers/wholesalers. This practice worked well until 2009, when the economy took a down turn and a buyer defaulted on us. After the loss, we did some market research and pursued various equipment disposal avenues. Most of the results indicated that the economy was bad and we were out of luck. However, comparing the best bids we had obtained from external dealers and the going market retail prices for used equipment, we realized that there was a fairly large gap – and if we could sell direct at the retail price, we stood to not just reinstate the disposal channel of our used equipment, we might make some good financial gains, too.
It then dawned on us that our own staff, all 1500 employees plus many contractors, might be our potential "customers”. But, all the IT operation best practice advisors (e.g. Gartner) said it was foolish to sell used equipment to staff – the human resources and administrative efforts involved would negate the financial gains. This case study is to show how we went against best practice advice and established an internal used equipment sale business with the same Asset Management staff (a team of three) without impacting our normal asset management duties. We have held six employee sales in the past 3 years and have significantly increased the financial value we recuperated from used equipment. Above all, our employee sale is one of the most heralded internal events and many staff members, including our Human Resources director, consider it one of the great benefits of working at the Getty. We will also share our tools, processes, mistakes and lessons learned so others interested in the same operation can get a quick start.
State of ROI, TCO and Other IT Cost & Benefits Metrics Bob Simko, Executive Director
International Technology Group
Reviews recent trends in the use of Return on Investment (ROI), Total Cost of Ownership (TCO) and other IT cost and benefit metrics. Discuss- es experiences of practitioners, and highlights strengths and weaknesses of different approaches. Also illustrates how metrics can be manipulated. Provides recommendations as to how organizations should select and employ metrics appropriate for their own requirements.
IT Cloud Economics: Best Practices to Maximize Your Organization’s IT Cloud Strategy and ROI Joseph Pucciarelli, Program Director
Cloud computing has the potential to both disrupt and revolutionize IT operations, ROI and sourcing strategies by changing the way business needs are provisioned, priced and delivered. Vendors promise hyperscale economics, radical improvements in business agility and rapid trans- formation of data center environments. Yet, to realize those benefits, IT and business leaders need to reinvent governance and restructure IT purchasing and sourcing approaches. IDC believes 2011 was a critical turning point as IT buyers begin to scale deployment of public, private and hybrid cloud options. In this presentation, IDC will discuss IT Cloud decision economics including:
• How will the broader economic and capital markets conditions world- wide, shape IT cloud decision economics?
• How time proven analytic methods, such as Return on Investment (ROI), can be applied to inform cloud technology architecture and sourcing choices?
• Why IT/business governance will be the linchpin to achieving expected cloud ROI?
• What impact will cloud operations have on the productivity of IT staff and the way data center managers should prioritize system management software investments?
a leader in Cloud-based Cost Allocation and Chargeback Solutions
- Not available to family/guests
Best Practices for Benchmarking Your IT Spending and Staffing Ratios Frank Scavo, President
Benchmarking is a popular way for IT organizations to justify their IT budgets and focus their efforts for continuous improvement. But CIOs are often unhappy with or question the validity of the results. Based on experiences with a variety of clients, the speaker will outline three complementary approaches to benchmarking. He will then describe best practices for defining peer groups, selecting key metrics, understanding variations by industry and organization size, analyzing gaps, and translating findings into actions.
Leading Practices for Justifying IT Investments Eugene Lukac, Specialist Leader
Deloitte Consulting LLP
Whether the business does it, or IT does it, or they do it jointly, many organizations must justify their IT investments. Justification usually means that the investment makes financial sense, and is aligned with business strategies. Many of these justification efforts are done on an ad hoc basis. Leading organizations are now applying a structured approach to mapping IT investments to the drivers of shareholder value (revenue growth, margin improvement, and asset efficiency). They are also mapping IT investments to the business capabilities that organizations require to achieve their business objectives. Linking the two mappings gives them a practical and systematic framework for financially and strategically justifying their IT investments. Perhaps more importantly, it allows them to be explicit about the IT investments that they are not making. This session will provide an understanding of leading practices for justifying IT investments by discussing:
IT Asset Management "Best Practices” in Today’s Changing Environment Jeffrey Ebbrecht, Senior IT Specialist
As new technologies emerge, how well positioned is your IT Asset Management system or process? What are some of the common practices used today to ensure your IT Asset Management system is delivering value to your Forecast and Budget? What items are needed to be tracked in your Asset Management system for use in your IT Chargeback rates, Cost Allocation model, or Showback model? How do you make necessary changes to your Budget and Forecast when budget cuts are requested or when the business dynamically improves?
IT Financial Management Best Practices with VMware ITBM Suite Mike Bowe, Senior Sales Engineer
In this session we’ll talk about how automating the processes of collecting, aggregating and allocating IT spend with commercially available tools, like those available from VMware, enable ITFM practitioners to spend more time analyzing spend and improving value delivery. This session will include:
• Introduction to how ITFM tools work – data gathering, allocations, reporting, and automating otherwise manual processes
• How to get started and how long it can take based on your organizations IT Finance maturity
• Live demonstration of the VMware IT Business Management suite including modeling, computation, "what-if”, and analysis
• Best practices for getting more from an ITFM implementation including using peer and industry benchmarks
We will also include real-life examples of how our customers are using our solutions to solve their ITFM challenges.
HP Demonstration: Can a Tool Boost Your Career? Richard Hawes, Senior Manager
We know that improving financial management and IT's business performance and alignment is not just about the technology or any one tool; it must include the right approaches to people and process as well. However, we are finding that applying business intelligence approaches to ITFM by making them innovative and simpler to implement is making a huge difference to how our clients tackle the problems of managing finance around IT and telecommunication technologies. In this session we want to show you the latest innovations HP has applied to IT finance and provide examples of the way in which clients really have boosted their careers by taking a new look at financial management and helping the organization to build a performance-driven culture and to align with the rest of the business.
Live Demonstration of Cube Billing's Cost Allocation and Chargeback Software Brent Loewen, President
Cube Billing, LLC
Cube Billing is a new, cutting-edge software company, born from extensive lessons learned in one of the most globally complex IT cost allocation and chargeback environments. Cube Billing uses the latest technologies in its application, which was built specifically from the ground up to perform one primary core competency: allocation of costs. In this session, you will see a full demonstration of Cube Billing's cost allocation and chargeback software application. The cost allocation and chargeback system consists of a single repository that can be easily integrated into existing processes and tools to ensure a seamless workflow. The software can accommodate multiple data feeds to import data, integrate into existing ERP system's chargeback modules, create showback statements, and accommodate all costing methodologies. These features help to create end-end financial transparency between all internal organizations including sales, delivery, product development, account teams, and corporate & portfolio finance.
VMware invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about VMware’s IT Business Management Solution.
Automating IT Finance Demonstration Robert Mischianti, Vice President
Nicus Software, Inc.
M-PWR enables customers to transition from spreadsheet-based IT financial management tasks to a process-centric application that delivers automation, scalability, detail audit tracking, web-based reporting and much more...Define and validate your own processes, integrate all of your data elements in one place, satisfy stringent audit requirements, and automate to save time.
ComSci’s Software Live Demonstration as a Service & Business Process as a Service Offering Along With a Question & Answer Session with a Prominent Customer Brian Stedman, Vice President and Jeff Yoder, Vice President
This session will share best practices for how to optimize IT resources utilizing one of the market’s successful software products. Through the lens and testimony of a prominent and successful customer, attendees will be guided through each of the following Business as Service solution components:
• IT Financial Management – Facilitates the budgeting and forecasting requirements within an enterprise. Most organizations do this via Excel, which is not scalable or efficient and repeatable.
• Service Costing & Benchmarking – Provides the capabilities to allocate IT department and GL costs to customers’ products, services and application from their service catalog.
• Bill of IT – Provides a view of business unit costs to report to the business unit management the cost, quality and value of the IT services each business unit consumes.
• Analytics, Reporting & What If – These capabilities are included for all modules and include an "out-of-the-box” set of standard reports, graphs and dashboards; rate & what if analysis, a simple and easy to use reporting and graph wizard to support filtering, pivoting and download capabilities, and an executive dashboard manager with the ability to create individual and multiple dashboards using "drag and drop” functionality.