Conference Registration and
Full Breakfast sponsored by
a leader in ITFM Software Solutions for Financial Transparency
An Open Panel Discussion Based on 25 Years of IT Financial Management Experience and Best Practices Charles Johnson, President (moderator)
CNJohnson & Associates
A panel of very experienced IT Financial Management (ITFM) professionals will address your questions and comments. We hope to have a lively interaction with all of you attending, whether you are new to ITFM or a veteran yourself. Bring your questions, challenges, and thoughts on what has worked, what has not worked, and what needs improvement. We will discuss all of the key elements and financial disciplines of ITFM that deal with planning, controlling, pricing, evaluating and decision-making. Don’t be bashful. Let’s have an extended, open discussion.
Does Anybody Read These Reports? IT Cost Reports People Actually Use Christopher Dedera, Principal Consultant
RPC Solutions, LLC
Most IT Cost reports go unused. IT Finance spends countless hours developing and then producing these reports. Reports need to be relevant to the decisions management is making. Effective reports should address the issues of the organization and be actionable. This session will look at the problems with many reports and provide some examples of effective reports. The key learning points are being able to identify poor reports and what the characteristics of effective reports are.
FAQs on Cost Modeling: A Panel Discussion Kat Kordon (moderator), Financial Analyst, State of Oregon
Dean Meyer, President, NDMA Inc.
Charlie Johnson, President and CEO, CNJohnson & Associates Inc.
Ron Bradley, Senior ITFM Consultant, Beyond EPS Advisors
Some questions come up in session after session, and the answers may seem confusing or even conflicting. This panel puts together some of IT Financial Management’s leading authorities on cost modeling, and runs the most frequently asked questions by them. You'll have plenty of opportunity to submit your own questions, and you'll find other attendees raising questions that are relevant to you too. We expect questions like: What's the appropriate level of detail in a service catalog? How do you amortize various types of fixed cost? How do you price discretionary projects that require contractors? How do you gain funding for IT infrastructure and innovation? Be forewarned...you may hear some controversy since these authorities come from differing backgrounds and perspectives. But no matter what happens, you'll certainly leave with lots of insights on whatever questions are on your mind.
IT Cost Transparency as You Move to the Cloud – Some Best/Common Practices to Consider Jeffrey Ebbrecht, Senior IT Specialist
As we begin looking at the cloud as the future of IT, what type of cloud are you going to have – a rain cloud, a lightning cloud, or one with a silver lining? As companies begin moving to cloud computing and shared/virtualized IT resources, what are the best practices/common practices that would need to be in place around cost transparency? In this session we will discuss the importance of cost transparency techniques and processes for a shared or cloud computing environment. This will include the continuing growth in importance of usage metrics versus simple cost allocations. What if you do not have a cloud in the sky and you just have blue skies overhead? Keep in mind, cloud computing is the progression of a highly available, virtualized computing platform. So, maybe you do not have a cloud, but most companies and local, state and federal government agencies are continuing to evolve their shared computing platforms. These principles can be applied to all computing environments and platforms.
When the CIO Gets Transformed, What's Left for You? Bill Paraska, Director, Business Support Services
Georgia State University
Transformation is the buzzword of the day and anxiety level is going up particularly in IT departments as IT seems to be the poster child for the best candidate for transformation. So if your CIO or IT Director does get transformed into a 1973 Chevy, what does that mean for you as the IT Financial Manager? It means you still are valuable to the organization if you have been diligent about building your expertise. The transformed IT Department is still going to be held accountable for what it spends and what value it provides, which you are already facing. So this presentation will offer some observations about key areas where you can expand what you do today and provide extremely valuable service during and after the transformation.
The Role of Finance in IT Transformation Mary Lou Alter, Solutions Partner, EMC and
Helen Smith, Senior Manager, EMC IT
Change is upon us. Government users have choices for IT services, so IT organizations are forced to compete or go the way of the dinosaurs. IT organizations are increasingly turning to the cloud as a strategy to increase their agility and scalability. This strategy has a ripple effect on how IT organizations organize and operate. During this presentation we will explore the dynamics of the transformation to a Service Provider model, and the role that IT Finance plays in this transformation. Particular focus will be given to service costing, pricing, and metering/invoicing.
Change Agent Tim Partlow, Principal
While implementing change programs may be critical to the success of the IT Financial Manager, implementing these programs is not necessarily an easy or "natural" activity for us. This session explores how you can embrace and take on the role of Change Agent including practical ways to improve your skills as an agent of change.
HP Combines Financial Management with Cross-IT Performance Reporting to Deliver a Real-time Business Performance System for IT (Software Demonstration) Richard Hawes, HP WW ITFM Sr. Product Marketing Manager and
Ellen Kennedy, HP WW ITFM Sr. Product Manager
This session will explain HP’s strategy for maximizing the value of the data contained within your IT management environment. We will include, but take a look beyond, typical IT Financial Management to show how financial, process and performance data can combine to provide new insights that help to make IT operate in a more business-like and transparent way. Topics covered will include IT operational reporting, IT Financial Management and how to provide mobile performance dashboards for senior executives with a demonstration of the latest innovations from HP Financial Planning and Analysis and HP Executive Scorecard software.
VMware invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about VMware’s IT Business Management Solution.
Nicus Software, a leader in IT Financial Management solutions
Welcome Comments, Award Ceremony and Drawing Terence Quinlan, Director
IT Financial Management Association
After a brief "Thank you for coming,” there will be an Award Ceremony recognizing many of the pioneers and leading experts who have been the major ITFMA contributors to the education of the IT Financial Management profession over the past 25 years. All of the speakers at this week’s IT Financial Management By Leading Professionals Conference will be recipients of this distinguished Award. Following the Award Ceremony, there will be a drawing for door prizes and you must be present to win. Among the prizes will be several of the new iPad3 32GB with WiFi + 4G access to the Verizon network for maximum coverage.
A Chargeback Retrospective: Best Practices, Worst Practices, and a Few Scars Along the Way Mark Pringle, Managing Consultant
During his almost 40 year IT career, with more than 20 years in Chargeback, the speaker has seen a few things, learned a few lessons, and acquired a few scars. Sometimes knowing what not to do is as important as knowing what to do. This presentation takes a look at the early days of Chargeback all the way through to today (and hopefully beyond). Hear about how it started, how it's changed, a review of current state, and a few thoughts on the future. We'll look at some best practices, a few worst practices, and some pitfalls to avoid.
Calculating Value of Your Assets Chris Baczkiewicz, IT Standards Support Manager
IT Financial Management is focused on calculating the costs of the IT Assets and IT Operations. The effective management of IT though needs information about what value does IT bring. The IT assets provide not only monetary value to the organization, but sometimes they can impact productivity, competitiveness or any other value metric an organization uses. During this interactive session, we will discuss how IT value is measured and what factors influence it.
Methodologies for Improving Forecast Accuracy Robert Mischianti, Vice President
Nicus Software, Inc.
Producing an accurate forecast is the most important function of an IT Finance organization. This presentation will discuss methodologies for improving the accuracy of the forecast, including methods for calculating more accurate baselines, simplifying the update process, tracking and explaining variances, and improving data accuracy.
Rate Setting Processes and Experiences Penny Collen, Consultant, IT Finance and Chargeback
If it’s August, it must be time to set rates…again. This is a presentation about rate setting processes. How often do you need to set rates? What data should you assemble to do rates? Do you acknowledge your constraints before you start? How do you deliver your rates to your clients? Once billing begins, how do you analyze rates to understand whether you were lucky or smart? Come and share your experiences and questions with other practitioners as well.
A Best Practices Approach to Improving the IT/Telecom Cost Management Process and How to Avoid Common Mistakes Gary Eckert, President
Companies that recognize the importance of sound IT/Telecom cost management and optimization, and establish a plan to enhance operational efficiency, while not compromising levels of service and internal resources, can differentiate themselves from their competitors and enhance their company’s financial performance. While most enterprise companies have instituted either a home grown process or third party Telecom Expense Management (TEM) resources to attempt to get a better handle on managing this significant area of business expense, few have achieved "best in class” results. This presentation addresses the key components of a "best practice” approach to ensuring the optimal efficiency of their communications infrastructures and reducing associated cost factors, which includes the following topics:
• Key components of the process
• The importance of developing an IT/Telecom cost management plan
• The overlooked items in telecom contract management
• The role of management tools
• Getting the right analytics to make effective strategic decisions
• How to evaluate and get the most benefit from existing TEM implementations
• The importance of internal checks and balances
• Understanding the difference between management and optimization
What IT Controllers and CFOs Need to Know About OMB Circular A-87 (45-min session) Kenneth Hoffman Principal
Kenneth F. Hoffman, Inc.
The costs of state and local government information technology services are eligible for Federal reimbursement under many grant programs, but required are the maintenance of adequate rate-setting methodologies and formal cost allocation plans. This session introduces and explains the role of the OMB Circular A-87 Federal cost principles, discusses the successes and failures of states in their compliance attempts, and reviews a variety of best practices in intergovernmental financial management of information technology.
ComSci IT Financial and Business Management Software Demonstration Brian Stedman, Vice President
Today’s manual methods for aggregating all disparate source data required to handle the complexity of today’s IT Financial Management needs is overwhelming. Yet, many IT Finance executives are doing just that – spending all their time aggregating disparate data, rather than analyzing and "managing” the business of IT Finance. In this session we’ll talk about how automating the aggregation process with commercially available tools, like those available from ComSci, dramatically frees up valuable IT Finance teams to higher value tasks. This session will include:
• Introduction to the five key elements needed from IT Financial and Business Management automation tools
• IT Financial Maturity Roadmap
• Live demonstration of the ComSci ITFBM capabilities including automated costing, budgeting/forecasting, and consumption reporting/demand management
• Best practices from ComSci’s 57,000 users
We will show how, in partnering with ComSci and our award-winning solutions, we can help you solve even your most complex IT Financial and Business Management challenges.
Automating IT Finance Demonstration Robert Mischianti, Vice President
Nicus Software, Inc.
M-PWR enables customers to transition from spreadsheet-based IT financial management tasks to a process-centric application that delivers automation, scalability, detail audit tracking, web-based reporting and much more...Define and validate your own processes, integrate all of your data elements in one place, satisfy stringent audit requirements, and automate to save time.
ComSci, a leader in automated IT Financial Management Solutions, invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoy- able opportunity for you to celebrate the 25th Anniversary of ITFMA in beautiful Scottsdale as well as network with other conference attendees and (while you’re at it) learn more about ComSci’s award-winning SaaS-based IT Financial Management capabilities.
IT Centralization Battles and the Role of IT Financial Managers Steven Schafer, IT Administrator, Financial Services
State of Nebraska
Government IT Financial Managers have several tools that can be used to fight waste stemming from decentralized operations while helping to build "effective central service organizations." This session will explore how an expansive view of (Committee of Sponsoring Organizations) COSO's guidance on internal controls, innovative cost recovery methods, cost-benefit analysis, service level agreements, and financial transparency can help tame the battles between the central IT entity and government agencies.
What Do You Think of Me Now? Mark Berg, Principal (retired)
The Gettysburg Consultancy, Inc.
Have you ever asked your clients what they think of your services? Many organizations send lots of emails to lots of users to gauge how well they’re doing. IT and you can learn from market research practitioners about how best to evaluate one’s performance. This session will explain how to get accurate feedback using client/customer surveys.
Case Study: The Results of Our Investment in Service Costing James Amann, Business Planning Coordinator
Georgia State University
In 2006, our incoming CIO inherited a traditional top-down budget process. Academic and administrative clients saw our budget, but didn't understand all the services we delivered, and called us a financial black hole. Our lack of transparency fueled their distrust, and they accused us of "hiding" money and costing too much. Furthermore, they felt that IT developed technology for technology’s sake and resented their apparent inability to control their costs and service levels. From the IT point of view, we were unable to depict the budget impact of their ever-growing demands, and so faced constant demands to do more with less. Meanwhile, our managers didn't have the financial planning information they needed to manage the business of IT. With ITFM at the center of this maelstrom, we adopted a new business planning and budgeting framework that provides transparent, detailed and actionable financial information. We published a service catalog with rates, and an investment-based budget that forecasts the cost of all our products and services – both "keep the lights on" and speculative. Our cost model and tool allow us to explain where every dollar goes and to clearly illustrate the cost impact of current and future service offerings. Now two years into this process, each day more of our clients and stakeholders understand the limited resources available to them to "buy" our services, and the need for them to become engaged with us to allocate those resources in the most effective way possible. We've changed the conversation from, "Do more with less!” to "What funding is required?” Along the way, our leadership team became more aware of their businesses, their customers, and their costs, shifting to an entrepreneurial view of their jobs. This presentation will describe our experiences implementing service-costing and the returns on investments we've seen to date.
Note: During this session, there will be two lucky winners at a drawing for a free pass to the ITFMA 2013 Conference of your choice. You may be one of them!