IT Financial Management Best Practices Workshop (4 hours) Jeffrey Ebbrecht, Senior IT Specialist
This is a workshop about IT Asset Management and IT Chargeback/Unit Costing to ensure that all items within your data center are being treated fairly. We will discuss the overall Best Practices of IT Financial Management but do it using real life examples. We will cover IT Asset Management to discuss what information is needed to be captured and what information should be captured for downstream processes of the ITFM model. We will discuss Unit Costing and why some company’s mainframe unit costs far outweigh their distributed costs. Learn how you can potentially correct this "false” data. Lastly, we will discuss the pros and cons of simple allocation versus a more service based/usage based costing model for chargeback and showback. Hear why you may want to consider moving to a more usage based model to help your organization make more informed IT decisions.
Keys to Being an Effective Manager Workshop (4 hours) Tim Partlow, Principal
How do I become more effective in performing my management responsibilities? That is a question most of us have to ask ourselves annually (at budget or annual review time) if not more often. To find the answer to this question, the best place to look is to go "back to the basics.” Just as we do this in other aspects of our life such as sports (blocking & tackling), writing (who, what, where, when & how) or in financial management (cut expenses & grow customer base), we need to return to the core of management to improve our effectiveness. Since management can be defined as "accomplishing predetermined objectives through others” (Main Event Management), we will go back to the basics in this half-day seminar where we will discuss:
• Identifying the right person for the right job. This should be the single most important activity for any manager. We will discuss how you can approach hiring, placement and promotion to be an effective manager.
• Effective delegation of tasks and responsibilities to those you have identified. We will explore key principles behind delegation as well as taking a look at inherent pitfalls and obstacles.
• Communicating effectively. Managers spend more time communicating than any other quantifiable task. We will look at the impact of our communications, processes we should consider, and then how to put those processes into practice.
• The cost of leadership. As you become a more effective manager, there is a price you pay in terms of the expectations you create and the habits you develop.
Visual Analytics for IT Financial Management Workshop (4 hours) Terence Okus, Principal Consultant
This in-depth and comprehensive workshop will provide you with the necessary methods, techniques and tools for IT Financial Management Visual Analytics using Radiant Thinking and Mind Mapping. Visual Analytics can be considered the science of analytic reasoning facilitated by interactive visual interfaces. Additionally, Visual Analytics can also be defined as the science of analytical reasoning facilitated by human-machine interfaces. When put into a more current context, Visual Analytics is the combination of automated analysis techniques with interactive visualizations for effective understanding, reasoning and decision making on the basis of very large and complex datasets. Thinking of this definition, Bar Charts and Pie Graphs readily come to mind as popular forms of Visual Analytics. However, Mind Mapping offers an innovative and highly interactive form of Visual Analytics that is moving into a position to overtake the common charts and graphs. So, what is Mind Mapping? Mind Mapping is an expression of Radiant Thinking, which involves a central idea with associative points. Through Mind Mapping, it’s possible to illustrate complex ideas and concepts that might otherwise become lost in verbal explanation. Through the application of Radiant Thinking and Mind Mapping, IT Financial Managers have the ability to produce visual systems for conducting in-depth analytics and presenting their resultant findings. At the conclusion of the workshop, you will have learned how to create your own interactive visualizations by means of Radiant Thinking, Mind Mapping and the use of readily available software tools.
The seminar ends with a discussion on motivation and some key research on what makes people excel and how money is not the key factor in improving performance. After a short video, the class breaks into groups to discuss how they can change the environment and improve their organization’s performance.
Managing Finance in the Cloud Era Workshop (3 hours) Keith Macbeath, Senior Principal Consultant
HP Software Professional Services
Finance in an IT or Telecommunications environment is not getting any simpler. With the growth of cloud technologies and the wide availability of in-house and outsources services, the decisions facing technology professionals are getting more complex. For example, how do we accurately define the cost of a service when it may be partly hosted internally, partly based on external service providers, etc. Or what about costing and pricing a service that we want to make available in the cloud? How do you compare like-with-like when accounting systems seem to get in the way and, perhaps most importantly, how do you track performance in a more business-like way such as simplifying the calculation of profit and loss?
In this workshop, a seasoned practitioner will take you through the research and the practical experiences of approaches to answering these questions. We'll discuss costing of technology services, how that relates to pricing methodologies, getting to a business service P&L, all in the context of managing complex cloud environments either as a provider or a consumer of cloud services.
Creating Value in Your IT Organization Workshop (3 hours) Dave O’Brien, Senior Business Consultant
This workshop will focus on the problems that IT and Telecom organizations face today and ways that you and your organization can overcome them in order to provide value to business leaders.
Financial Aspects: Chargeback verses Showback
The first half of this workshop will focus on the financial impact to business units and how IT and Telecom can connect with business units to improve on benchmarking budgets and tracking costs and calculating ROI for business unit leaders. "There’s no better way to connect IT with business activities and for business unit leaders.” When considering Chargeback and Showback, the two typical obstacles sited are: (1) tedious to set-up and (2) have an ongoing expense. Often this view comes from having attempted to set-up Chargeback or Showback as a standalone process – with little or no integration with the other financial and operational service delivery processes. In reality the data needed to provide effective Chargeback/Showback is the natural by-product of actions that the organization is already doing in delivering services, paying its bills and controlling waste. This workshop will show the benefits of setting up Chargeback and Showback to your customers and how IT can use this information to provide business unit leaders with benchmarking budgets against other companies and organizations. As more business units make their own technology investments, IT needs to show value to the organization in other areas by providing expert services for tracking costs and calculating ROI for business unit leaders.
Operational Aspects: Time Driven Activity Based Costing The second half of this workshop will focus on TD-ABC or Time Driven Activity Based Costing that you can apply to any of your business processes today. This will show your cost to doing business so that you can "work smarter, not harder”. After analyzing and streamlining your current business process, saving your organization and resources time that they can invest into new strategic roles with business units that will provide value to your IT and Telecom department. This portion of the workshop is for business managers seeking to reduce operational expenses and substantiate the value IT can bring to their organization. You will receive specific guidance on how to leverage ITIL best practices and workflow methodologies, and you will be guided through the recommended processes to manage the lifecycle of your operations. You will learn how to apply TD-ABCM techniques to measure the cost and effectiveness of service desk operations predicated on best practice workflow procedures.
Tools and Skill Sets for IT Financial Managers and Analysts Workshop (4 hours) Brian Jeffery, Managing Director and
Bob Simko, Executive Director
International Technology Group
IT Deployment, Expenditures and Staffing Trends: Outlines overall IT trends in deployment, expenditure and staffing. Reviews current "hot topics” such as big data, clouds, social media, mobile computing and analytics, and explains their practical implications. Short-term as well as long-term technology trends likely to impact users will be presented.
IT Cost Cutting Techniques: Outlines a variety of proven methods – ranging from strategic initiatives to everyday savings techniques – that can reduce IT spending. Checklists covering potential techniques along with assessments of their relative impact are provided. Recommends how you can identify and realize cost reduction opportunities in your own organization.
Analytic Tools and Technologies Trends: Reviews the latest trends in use of analytics tools and technologies. Outlines key types of solutions, and reviews organizational as well as technical success factors for them. Concludes that many organizations fail to realize the potential of analytics because they (1) do not adequately define requirements, (2) invest in technologies rather than the required skill sets, and (3) underestimate the costs and difficulties of generating data for analytical use. Offers practical suggestions as to how you should deal with analytic opportunities and pitfalls.
Communication Skills for IT Finance: Reviews common problems experienced by IT professionals and business/finance professionals in communicating with each other. Draws upon a variety of sources, including industry surveys and examples that illustrate these problems. Outlines techniques for more effective presentation of problems, proposals and results. Demonstrates that better management communication can materially improve the career paths of finance and IT professionals.
Designing an IT Cost Allocation and Chargeback Framework Workshop (4 hours) Brent Loewen, President
Cube Billing, LLC
Cost allocation is one methodology at the disposal of CFOs that can be used to provide insight as to which products or services are (or are not) profitable. Are you trying to understand how to set up a cost allocation methodology from the ground up? Or, does your existing cost allocation process drive more work than the benefits it provides? The challenge to setting up and maintaining an IT chargeback framework is building in the flexibility needed to support ever-changing business requirements.
This workshop will provide a roadmap to create financial transparency by implementing an enterprise-wide cost allocation framework. Topics will include how to integrate different costing methodologies, service catalogs, ERP and forecasting systems, and business intelligence reports into your cost allocation framework. Please bring your existing cost allocation data and come ready to discuss the challenges you currently face as part of this interactive workshop.
The Business and Financial Impact of Capacity Management Workshop (4 hours) Mary Lou Alter, Solutions Partner, and
Norman Dee, Advisory Consultant
The aim of this half-day workshop is to illustrate a business focused capacity management modeling approach that incorporates business drivers, their applications and enterprise infrastructure utilization resulting in reduced costs through right sized provisioning and alignment of IT’s services. Capacity planning often is based on the infrastructure’s individual technical services of computer, network, storage, and facilities. Rarely is it capable of understanding the impact of enterprise capacity on individual business transactions and their true costs of support. This is usually due to the lack of knowledge of: mapping of transactions to the infrastructure layers; mix of transaction types (use cases); cross infrastructure utilization; peak period needs; and the complexity of shared environments. This workshop will identify successful approaches including techniques, processes, tools, models, and business & technical data interrelationships that lead to business aligned integrated capacity planning.
During this workshop, there will be presentations and discussions on:
• Silo-based Capacity Planning versus Business Focused Capacity Planning
• The Capacity Planning organization, governance, and its processes
• Challenges to implementing Business Focused Capacity Planning
• Alignment of the IT Service and Business Service Catalogs
• Understanding Business Applications, Transactions, and Use Cases
• Tools for mapping transactions to IT utilization
• Capacity Planning data, its sources, and Capacity Database integration
• Building an Integrated Capacity Planning Model – an Excel example
• Capacity Planning Metrics and KPIs and Reporting
• Financial Impact of Business Focused Capacity Planning
At the conclusion of this workshop, you will have a better understanding of what Capacity Planning’s roles, processes and models are in understanding the impact business drivers have on the infrastructure as well as how the business is affected by capacity issues.
How to Take the Mystery Out of Data Management Workshop (3 hours) Brian Stedman, Vice President and Jeff Yoder, Vice President
This highly interactive workshop addresses the foundation of data managing technology processes to demystify how to find and choose the "right” data, validate it, run a repeatable, reliable process to normalize, synthesize and integrate it into a usable and actionable set of information. We will focus on the data needed to support a chargeback or showback process and, more importantly, how IT can run as a business or hold internal customers accountable for the continually growing cost of IT without having a set of levers that they can pull that impacts the costs and choices within IT.
Your participation in this hands-on workshop will gain you insight into very valuable information. Through your participation, you will be better able to define the important sources of data – both financial and operational – and how to make decisions regarding imperfect data. You will be guided through techniques for measuring, allocating and analyzing IT costs and how to align IT cost recovery with consumption. Furthermore, you will better understand the benefits of virtualization, comparing the costs of physical versus virtualized servers. You will gain insight into the importance of and how to create a Bill of IT that defines the outcomes of the data management process to establish financial transparency and communicate more than just the cost of creating a Bill of IT – the actual quality and value of services consumed. Through a thorough investigation of these components, you will be better able to deploy best practices that stick.
The workshop is structured to provide you with the knowledge to begin developing a very effective data collection process and planning infrastructure for your organization. Through practical case studies and real-life examples, you will gain insight into successful solution implementation. You should expect to be able to immediately begin processing better information that is more service-based in design and increases ROI. To support the information provided to you, the workshop will include data management case studies and recent success stories shown with actual timelines, project milestones, benefits, processes and results. Issues such as how business demand impacts IT decisions will also be explored.
Internal Market Economics Workshop: practical resource-governance processes based on principles we all believe in (3 hours) N. Dean Meyer, President
Resource-governance processes – budgeting, catalogs, service costing (rates), chargebacks, allocations, invoicing, portfolio management, financial reporting, and more – all serve to fund us with budgets, decide what we produce, and track results. Too often, these processes consist of bureaucratic committees, rigid procedures, complex decision rules, and stifling paperwork. It's as if they're designed around a model of a central soviet! This workshop explains the alternative: market economics inside of organizations.
Drawn from the speaker’s just-released book, you'll hear practical guiding principles for the design of highly efficient, effective, and agile internal resource-governance processes. From head in the stars down to feet on the ground, you'll see the vision with clarity, understand your current practices in a broader context, and understand exactly what you can do to evolve your financial management processes toward the common sense world we all live and believe in. The workshop will cover:
• Poor Robert: the pain caused by traditional financial management practices
• Basic principles of market economics, and how they apply inside organizations
Enhancing Enterprise Strategy with Business Aligned Technology Cost Transparency Workshop (3 hours) Greg Martin, Managing Principal and Erez Abittan, Principal Consultant
In the current economic environment, many organizations are investing in new capabilities to better understand IT costs. The prevailing methods tend to be finance-centric, focused on unit costs and chargeback, and reported in technological terms. The imperative in today’s environment is to develop a business-aligned view of technology costs that can show the true costs of delivering IT services to the business.
This workshop will present an emerging methodology that aligns the output of the IT organization with the business to enhance the enterprise strategy. This is accomplished by linking the traditional costing approach with service management and aligned to business capabilities. This methodology is based on over 20 years of client engagements in IT financial management and has been developed to meet the recent challenges of eroding profit margins, increased business variability and rising complexity of IT organizations. The workshop will cover the principles of the Business Aligned Technology Cost Transparency, the steps to implement the solution and how it is linked to the business architecture.