Conference Registration and
Full Breakfast sponsored by
Nicus Software, a leader in IT Financial Management solutions
Key Challenges Facing Today’s IT Finance Organizations Robert Mischianti, Vice President
Nicus Software, Inc.
The appetite for IT financial data and analysis continues to grow. IT Finance organizations are challenged to balance producing accurate and actionable outputs with keeping the complexity of the processes and data to a minimum. This is just one example of the many challenges facing IT Finance. We will review key challenges and discuss the measures taken to tackle them.
The Top Five Best Practices to Reduce You Company's IT Spend and Achieve an ROI from Your ITFM Efforts Brian Stedman, Vice President, Product Management
This session will share the top five ways to optimize IT resources that impact both top and bottom lines in your organization and to effectively communicate the value of IT throughout the organization. This session is a "must attend" for IT executives (CIO/CFO/Infrastructure Directors) who are looking for the top 5 takeaways from this year's conference that can be used right away. Running IT Like a Business is a commonly expected practice of every C-level executive – CEO, CFO, and CIO. Yet, delivering ROI, creating meaningful budgets, producing understandable IT products and services or just simply sending out an invoice to one’s customers, is not as easy as it seems. Once you’ve decided which cost categories are to be borne by a client, you then have to put in place a mechanism for transferring these costs along with a good explanation from IT to the business. Cost allocation or internal billing based on actual consumption of human and technical resources are fairer, more objective and despite popular myth, not as expensive to implement than the benefit derived from it.
IDC's 2013 Chief Financial Officer (CFO) Predictions: Emerging Issues Driven by the IT Financial Footprint Joseph Pucciarelli, Vice President & IT Executive Advisor
For CFO's their worst problems are typically the ones they do not know about or didn't see coming. In today's presentation, we explore a range of emerging, IT-related finance issues, share case studies and provide guidance on emerging IT finance issues including cloud computing, big data/predictive analytics, mobility and social business technologies. We will also discuss the 10 most critical IT financial management topics crucial to your CFO's agenda in 2013.
Poor Robert: The Story of a CIO Who Followed Industry "Best Practices" N. Dean Meyer, President
Sometimes "best practices" are nothing more than where the lemmings went yesterday! Robert is a fictional CIO (a compendium of real-life CIOs) who followed all the common practices we've seen. And at every turn, his best efforts backfired, creating more problems than solutions. Laugh or cry, this story will hit home. It illustrates mistakes to be avoided, and suggests critical thinking about "best practices" and open-mindedness about new approaches. It lifts you out of the weeds, inducing a more strategic approach to IT financial management systems and processes. This session covers:
a leader in automated IT Financial Management Solutions
- Not available to family/guests
IT Financial Management Overview Charles Johnson, President and CEO
CNJohnson & Associates, Inc.
A truly effective technology enterprise needs to integrate a variety of important financial disciplines to provide their client community with Total Technology Financial Management. Strategic planning, capital budgeting, project planning, project evaluation, project tracking, expense budgeting, expense reporting, activity-based costing and management, product and service pricing, chargeback, resource planning, asset management, benchmarking, and balanced scorecard all will be discussed during this two-hour session as the essential elements to Total Technology Financial Management.
To Infinity and Beyond – The Impact of the Future of Technology on Your Job Robert Stroud, Vice President, Service Management
Technology change continues to accelerate; bringing with it new capabilities arising from areas such as big data, cloud, consumerization, mobile, and social. The pace of change for businesses is also accelerating. This is driven by demanding consumers, new competition, globalization, economic factors, and changing regulations. The combination of these forces is leading to business areas relentlessly pursuing faster time to market, looking to take advantage of new market opportunities, and seeking greater autonomy to select, design, and implement their own solutions to satisfy their own needs. Business is demanding faster decisions, minimum coordination overhead without losing benefits, and greater flexibility to change direction and pursue opportunities. Organizations that exhibit these qualities are delivering greater market and business success, and the organizations that don’t, will lose out to those who do. As all these business and technology changes intersect in IT, IT sees the challenge of continuous change as it seeks to balance the goals of responsiveness to business and control of risk. This session will explore the intersection of the forces of change, their impact on you, your roles and how the new knowledge worker will demand the delivery of capabilities.
Book Signing & Sale: Internal Market Economics: practical resource-governance processes based on principles we all believe in N. Dean Meyer, President
Chapter 1 begins: "We all believe in market economics..... Why, then, do we drop our common sense when we walk in the office door?" This just-released book brings together all the concepts of IT financial management within the common-sense framework of market economics. It describes best practices in budgeting, catalogs, service costing (rates), chargebacks, allocations, invoicing, portfolio management, financial reporting, and more. And it shows how all these pieces of the puzzle fit together to create a sensible, effective, and entrepreneurial system of financial management and governance. Internal Market Economics offers solutions to challenges IT leaders face every day, like:
• "You cost too much (for the value we perceive we get)."
• "Do more with less!
• "You don't need all that training."
• "My allocation is too big."
• "Cut X percent."
• "We should outsource you."
The book is both visionary, and full of pragmatic guidance on how to implement internal market economics. At this special book-signing session, you have an opportunity to purchase a signed first edition (at a special ITFMA price), and chat with the author.
ComSci’s Software Live Demonstration as a Service & Business Process as a Service Offering Along With a Question & Answer Session with a Prominent Customer Brian Stedman, Vice President and Jeff Yoder, Vice President
This session will share best practices for how to optimize IT resources utilizing one of the market’s successful software products. Through the lens and testimony of a prominent and successful customer, attendees will be guided through each of the following Business as Service solution components:
• IT Financial Management – Facilitates the budgeting and forecasting requirements within an enterprise. Most organizations do this via Excel, which is not scalable or efficient and repeatable.
• Service Costing & Benchmarking – Provides the capabilities to allocate IT department and GL costs to customers’ products, services and application from their service catalog.
• Bill of IT – Provides a view of business unit costs to report to the business unit management the cost, quality and value of the IT services each business unit consumes.
• Analytics, Reporting & What If – These capabilities are included for all modules and include an "out-of-the-box” set of standard reports, graphs and dashboards; rate & what if analysis, a simple and easy to use reporting and graph wizard to support filtering, pivoting and download capabilities, and an executive dashboard manager with the ability to create individual and multiple dashboards using "drag and drop” functionality.
IT Financial Management Best Practices with VMware ITBM Suite Scott Moore, Technical Marketing Manager
In this session we’ll talk about how automating the processes of collecting, aggregating and allocating IT spend with commercially available tools, like those available from VMware, enable ITFM practitioners to spend more time analyzing spend and improving value delivery. This session will include:
• Introduction to how ITFM tools work – data gathering, allocations, reporting, and automating otherwise manual processes
• How to get started and how long it can take based on your organizations IT Finance maturity
• Live demonstration of the VMware IT Business Management suite including modeling, computation, "what-if”, and analysis
• Best practices for getting more from an ITFM implementation including using peer and industry benchmarks
We will also include real-life examples of how our customers are using our solutions to solve their ITFM challenges.
VMware invites you to join us for some delicious food, refreshing drinks, and informal conversations in a relaxing atmosphere. This will be an enjoyable opportunity for you to network with other conference attendees and (if you feel so inclined) learn about VMware’s IT Business Management Solution.
a leader in Building ITFM into Performance Management
Skillsets and How to Hire an ITFM/TBM Analyst Edward Brown, Senior Consultant
Getting the right person to do the ITFM and/or Technology Business Management (TBM) analysis for your company can be the difference between having some nice reports to look at and proactively transforming your business. Our company has been hiring, training and growing people with these skills for several years with a high success rate. We will discuss how to work with HR to find the right people, critical skillsets to look for, personality traits that make a difference, and share some technical assessment tools that put you five steps ahead in hiring. We will also cover training/growth and how to empower your analyst to help you.
Why Savings Do Not Reduce Spending Jon Maxim, President
Maxelerate Systems Ltd.
"How come, the more my IT Procurement department saves me, the more we seem to spend?” We heard this from the frustrated CIO of a large global company. As so often happens in these cases, this led to a study of the spend patterns in the organization. What emerged from this and other instances that we have studied revealed a surprising set of conclusions. This presentation will give you an overall perspective on this issue as to its reasons. It will then give you an overview of the steps to take to ensure that savings achieved in negotiation with suppliers translates into spend reductions.
IDC's 2013 Chief Information Officer (CIO) Predictions and Outlook: Leading in the Era of Business Productivity Joseph Pucciarelli, Vice President & IT Executive Advisor
IT financial managers struggle to bring structure, planning and financial discipline to the sometimes unruly world of IT. This presentation provides a business overview of the critical trends shaping the CIO's agenda. Over the next decade, organizations will harness the investments around cloud, mobility, big data/analytics and social business technologies to reduce organizational costs, improve business processes, introduce new products and services, and better serve existing customers. With these technology investments come fundamental changes in the role of IT and the CIO, as well as the role of business in the strategic use of technology. Join us as we discuss how the role of the CIO will evolve in the era of business productivity – and what it means for IT financial managers.
Outsourcing IT at Marriott Vacations Worldwide Corporation – What We Learned Michael Kiely, Senior Director of IT Finance
Marriott Vacation Club International
This presentation discusses the IT financial analysis that was conducted in an effort to save on IT labor costs within our organization. Working with a Big Four consulting best practice firm, we looked at a total sourcing solution internationally for many areas of the IT organization (e.g., Development, Helpdesk, Infrastructure Support, Architecture, Governance, etc.). We performed RFP's with a number of key company's that are also internationally based. We learned some surprising things that even our consultants didn't realized. Performing this analysis helped us better prepare for future years and growth. We developed a multifaceted approach to outsourcing that appears to be a key to our success.
Using an ITFM Maturity Model to Maximize IT Financial Management Dollars Christopher Dedera, Principal Consultant
RPC Solutions, LLC
IT Financial Management can satisfy many different goals and objectives. Various stakeholders will have different opinions on which objectives are most important. Without an effective method to identify the most critical objectives, IT Finance usually attempts to immediately satisfy all objectives, thereby diluting the effectiveness of IT Financial Management. An ITFM Maturity Model is an effective tool to help IT management prioritize objectives and the use of limited funds. This session will review the structure of an ITFM Maturity Model and discuss how to use the model's results to prioritize IT Financial Management efforts. The key learning points are understanding the ITFM Maturity Model and how to use the results to prioritize the goals and objectives for IT Financial Management.
IT Transparency Powering New Business Capabilities - Top of Their Minds in the Board Room Steve Bates, CIO Advisory Principal
Reactive. Defensive. Unconvincing. Non-value added. Lacking insight. These are not terms by which anyone would like to be characterized, least of all a CIO. However, as senior leadership teams become more mature in dealing with the traditional black box of IT, the CIO is required to answer harder questions about not simply the cost of IT, but the tangible value it delivers in terms of market share, customer satisfaction, product differentiation and return on capital. Boards and executive leaders are demanding a significant step-change in capabilities out of IT that are altering the very fabric of how organizations invest in and interact with both customers and suppliers. In this session, we will address the top priority questions coming from the board room impacting IT financial management including:
• How is the organization extracting residual value from existing internal data and integrating external sources to deliver additive value and relevant customer insight?
• How is IT leveraging metrics and business cases to clearly articulate the value proposition of investing in analytics to the business?
• How is the CIO enabling the business to adjust operating models and capabilities in order to better develop mutually beneficial partnerships?
• How is the organization preparing to take advantage of leveraging cost savings opportunities into new investments and contracts as the operating model evolves?
This discussion is targeted for mid-to-senior level IT and business executives seeking to gain better insight into the drivers influencing C-suite decision making.
Beyond Facts & Figures: IT Financial Managers as Valued Business Partners Lee Jaffe, Controller, Data Center Services
For most businesses, technology is a strategic asset that drives a company’s competitiveness and profitability, but it also continues to be an area of focus for cost containment and reduction. Today’s IT finance leaders need to be able to guide their business partners in financial management and investment decisions required to balance the needs for capabilities that drive profitability and minimize risk while continuing to meet aggressive financial targets. In this session, learn how as a finance leader, you can increase your effectiveness and be seen as a true ally to your IT leadership in meeting these very real business challenges. Topics covered include:
• Moving beyond the IT Basics – Most IT finance leaders have mastered the IT basics. Learn how understanding current trends and risks can keep your perspective fresh and valuable. This includes a discussion of the importance of understanding Information Management, Security & Risk Management
• Become a leader in data management – Packaging financial data to tell the IT value story and secure your role as a trusted advisor
• Build a cross functional team – Bringing Finance, IT, Procurement, Security & Risk Management together to create greater value
• Focusing on What Matters – Using the lens of materiality to manage more with a leaner finance team
Automating IT Finance Demonstration Robert Mischianti, Vice President
Nicus Software, Inc.
M-PWR enables customers to transition from spreadsheet-based IT financial management tasks to a process-centric application that delivers automation, scalability, detail audit tracking, web-based reporting and much more...Define and validate your own processes, integrate all of your data elements in one place, satisfy stringent audit requirements, and automate to save time.
Automation is the Key to Cost-effective IT Analytics Demonstration Richard Hawes, Senior Manager
We know that improving financial management and IT's business performance and alignment is not just about the technology or any one tool; it must include the right approaches to people and process as well. However we are finding that applying business intelligence approaches to ITFM by making them innovative and simpler to implement through automation is making a huge difference to how our clients tackle the problems of managing finance. In this session we want to show you the latest innovations HP has applied to IT finance and provide examples of the way in which clients really have taken a new look at financial management. In turn they have helped their organizations to build a performance-driven culture and align with the rest of the business.
N. Dean Meyer and Associates -a leader in Consulting/Software, Market-based Resource Governance
IT Business Performance: Balancing Effectiveness and Efficiency when Managing IT Resources with Costs of IT Robert Nelson, IT Solutions Architect
Managing IT as a business is now imperative to an organization, not an option. No longer can IT be seen as a technology supplier. It must be seen as adding value to the business and providing corporate strategic capability. IT business performance allows IT to change the focus from technology and production to customers and services. It enables IT to become service-oriented, aligning itself with the organization to provide customer-driven solutions to business problems. With increased investment comes increased scrutiny, so CIO’s and IT financial managers are having to show greater maturity and expertise in performance management and financial disciplines to show how the money is being spent, the returns they are getting for their investment, and how IT is driving corporate performance. Forrester Research highlights that "business users are demanding greater IT cost transparency and financial analysis in order to understand the true cost of IT.” The focus of CIO’s and CFO’s either emphasizes how to improve the effectiveness of IT or how to run the shop more cost efficiently. The more successful CIO’s and CFO’s create a balance between improving operational effectiveness with cost efficiencies of IT. This presentation focuses on how an organization can achieve the alignment of IT with the business mission of the organization through the implementation of processes and technology to improve the balance between resources and costs while requiring a focus of transparency on services, costs, demand, processes and the impact on corporate performance.
Effective Innovation Mandates Strategy to Execution Robert Stroud, Vice President, Service Management
As you strive to drive innovation to meet business needs, there is an urgent requirement to build an efficient IT service model to support those business initiatives. After all, the time it takes IT to provision and onboard applications directly impacts the growth of the business. You will need to model your portfolio and services to optimize the return of investments in order to achieve the capability of assembling new services quickly and easily. In this session we will explore optimizing your portfolio for greatest return, leveraging strategies to drive innovation, responding quickly and dynamically to changing business demands, and demonstrating effective spend management.
Wrap Up Panel Session for Those from Businesses (Panelists to be determined)
You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the business sector.
Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2014 Conference of your choice.
Wrap Up Panel Session for Those from Government Agencies and Universities (Panelists to be determined)
You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the government and education sectors.
Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2014 Conference of your choice.