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Workshop and Seminar Agenda

Monday, April 13

7:00-8:00 a.m.

Conference Registration and Full Breakfast Buffet

8:00-11:45 a.m.

Showback and Chargeback Best Practices (4 hours)

Charles Johnson, President and CEO

CNJohnson & Associates, Inc.

This workshop will be a discussion and an exploration into showback and chargeback best practices in the business and government sectors. We will look back on how we as a profession have done showback and chargeback in the past, what worked, and what did not work. The discussion will turn to using our past experiences as the basis for determining showback and chargeback best practices for today and the future. What are the necessary elements for a best practices showback or chargeback process and how do you achieve this elusive goal? Some of the topics covered are: high level management support; showback and chargeback philosophy goals and objectives; what are the benefits and how do you realize them; how much do you spend; understanding IT costs; managing IT costs by IT and customers; management versus financial information; turning data into usable information; quick and dirty versus slow and accurate; and process scope in terms of what is included. We will explore several key questions along the way: showback vs. chargeback? What to show/charge? How to show/charge? Who to show/charge? When to show/charge? Bring your experiences, questions, and comments to share with your colleagues

Best Practices for Defining and Prioritizing Investments in IT Services and Applications (3 hours)

Kobi Katzir, Senior Product Line Manager

VMware

In today’s dynamic environment of budgets, time-to-market and resource constraints, many companies are looking to improve collaboration between service\application providers to consumers, prove "IT value” and supply on time and on budget new services or enhance the existing portfolio. This requires new strategic decision making based on actual consumption and business case analysis. Failure to prepare and forecast service capacity will result in missed business alignment. The goal of this workshop is to discuss key challenges of demand planning and forecasting, and to collaborate on approaches and solutions. You are encouraged to actively participate and share you experiences too.

Understanding and Communicating the Value of IT (3 hours)

Penny Collen, Financial Solutions Architect

Cloud Cruiser

As IT professionals, we embrace the concept of IT as a service and are adapting our processes to operate in a hybrid world. Still, in a recent study, 1000 C-level executives said 65% would “abandon their data centers tomorrow” if possible. Another study reported that shadow IT is everywhere. Nearly 80% of respondents said they were using unapproved SaaS applications. Does anyone value IT anymore? With Cloud offering a ready option for IT services, the traditional IT operation is being challenged every day to deliver more value and “prove” its worth. We will discuss the changing role of the CIO and of IT and find answers to these questions and more:

  • How much money do you need to cut to be a hero?
  • Where can you find value that is “real”?
  • Does calculating ROI really explain value?
  • Will a benchmark make the questions stop?
  • What are others doing to communicate value at the corporate level?

 

To add value to our time together, please bring your stories and examples of how you are addressing these issues.

12:00-12:50 p.m.

Buffet Lunch

Networking lunch tables for you to meet those with common IT Finance interests.

1:00-3:45 p.m.

IT Rate-Setting in a Fee-For-Service Organization (3 hours)

Steven Schafer, IT Administrator for Finance

State of Nebraska

In theory, setting rates is simple: divide expenditures by units equals the rate. This session will draw on 10 years’ experience in setting rates for a government central IT services organization. During the workshop we will peel the onion to reveal the many complexities of rate-setting and how to incorporate things such as one-time costs, scalability of some costs but not others, allocation of administrative and indirect costs, treatment of prior gains (or losses), cost accounting and discovery of all costs, and staff rates. Choosing the right metric(s) for the denominator is also critical, especially for shared services where participation is voluntary. The right metric can make the difference between success and failure of the service. Part of the rate-setting exercise is defining the service – what’s in scope and what is out of scope – and this is information that needs to go into SLAs and the Service Catalog. This is a hands-on workshop, and we will take the time to walk through the math for several rates.

Integration of ITSM and ITFM Driven by Business Reference Models: The Business of IT (3 hours)

Don Gallagher, Managing Director, and
Michael Lutfi, Manager, Anurag Bahal, Manager

KPMG LLP

Business and government organizations face several impediments in understanding and improving their IT services and related costs. IT transparency has become the new mantra for many IT organizations as they struggle to become more relevant and responsive to the business and customers. Significant synergy can be gained when implementing IT Service Management (ITSM) and IT Financial Management (ITFM) together. This workshop will cover in detail the foundational steps and framework needed to get the most out of both ITSM and ITFM. We will discuss the elements needed to develop a successful combined strategy with a focus on the integration and taxonomy used to accelerate and deliver the combined services. Risks, mitigation strategies, and lessons learned will be shared from recent projects. The workshop will cover:
BRM – understanding the business and related services
ITSM – leveraging the business services to develop an IT Service Catalog
ITFM – consuming the work of ITSM to develop service costing and transparency models
Integration – the necessary steps involved in getting the most out of each of the other task areas

IT Project Financial Management Best Practices (3 hours)

Ben Perkins, Senior Solutions Consultant

INPENSA, Inc.

Project financial management is more than a control or administrative function. Solid financial management is an essential prerequisite for successful project delivery. Precise and timely financial data are crucial for informed and effective decision-making, as well as corrective action by the project team in order to ensure timely completion within the planned budget and scope of the project. To deliver tangible savings, improved benefit realization and better cost management, a portfolio-wide cohesive financial management standardization in core practices and approach much be introduced, adopted and implemented. In this workshop you will learn how leading organizations are utilizing financial management to manage their projects and portfolios to reduce costs and ensure timely delivery, to be more financially innovative, and adapting to reflect the changing landscape. Learn about best practices to standardizing your project financials and getting results that can improve decisions and delivery. Learn some of the following key components of project financial management and how to enact them in your organization:

  • Project financial planning and budgeting
  • Factors influencing optimal design of a project financial management process
  • Internal control
  • Financial monitoring reports – tracking forecast, planned, and actual costs
  • Mitigating risks
  • Realizing benefits

 

Tuesday, April 14

7:00-8:00 a.m.

Conference Registration and Full Breakfast Buffet

8:00-11:45 a.m.

Framework for Managing the IT Finance Operation (4 hours)

Robert Mischianti, Vice President

Nicus Software, Inc.

This framework has been developed by some of the best practitioners within the industry, and provides a tactical roadmap for managing your IT Finance operation. Topics will include budget management, development of accurate forecasts, service costing, data management, reporting, and more.

Everything You Need to Know About Cost Allocation, Showback, and Chargeback (4 hours)

Penny Collen, Financial Solutions Architect, Cloud Cruiser

Charles Johnson, President and CEO, CNJohnson & Associates, Inc.

This is an opportunity to get your showback, chargeback and cost allocation related questions answered by a couple of the most experienced professionals from the world of IT cost allocation and chargeback. Hear what they have seen work and not work in the business and government sectors. They will address chargeback, showback and cost allocation concepts and techniques both in their presentations and audience discussions. Bring your questions and issues you are wrestling with at work and use them as a sounding board for confirmation to see if they agree with your current or planned principles and procedures. The session will be fun and entertaining because the speakers were selected for their vast experiences, their passion about the subject matter, and their sincere enjoyment in sharing their experiences with you.

Modernizing the IT Financial Management Model (4 hours)

Khalid Hakim, Operations Architect

VMware

This workshop is designed to provide you an overview of IT financial and business management to IT financial managers and analysts, IT managers, service leads, and owners/managers. It illustrates how to modernize the IT financial management model to enable IT to run like a business. It also explains the foundational financial and business concepts required to accelerate IT transformation initiatives and realize value through cost transparency and automation. The workshop provides a real opportunity to share challenges, hear from IT business transformation leaders and build initial thoughts toward an IT business management maturity roadmap

12:00-12:50 p.m.

Buffet Lunch

Networking lunch tables for you to meet those with common IT Finance interests.

1:00-3:45 p.m.

Basics of IT Services Cost Modeling (3 hours)

Norman Dee, Senior Consultant and Karen London, Senior Consultant

EMC Consulting

Though ITIL standards for cost modeling have been long known, there are still challenges in building, maintaining, and communicating them. This is largely due to the growth of provided IT services rather than just the more basic infrastructure components. Additionally, as IT becomes more of a broker of services, there are even more challenges in building hybrid models composed of both in-house and vendor supplied resources. IT’s customers, who traditionally have raised the issue of transparency, now are equipped with commercial pricing readily available in the Cloud further raising the bar for IT to be open and competitive. This workshop will cover the basics of services cost modeling as well as how to handle the challenges confronting IT Finance today. This includes:

  • ITIL Standards for Cost Modeling
  • Data Sources
  • Service Cost Modeling – Aligning with the service catalog
  • Tiered Services
  • Filling in the Gaps – When there is no catalog, when there are missing data sources
  • The Cost Modeling Process
  • Enterprise Hybrid Clouds
  • Using Cost Modeling for Business Case Development
  • Tools Used in Cost Modeling

 

“Effective IT Budgeting is a Lot More Than Cost Trends!” (3 hours)

N. Dean Meyer, Author, Internal Market Economics

NDMA, Inc.

"Investment-based budgeting" means submitting a budget for what you plan to "sell," not just what you plan to spend – a budget that forecasts the costs of your products and services (as well as the traditional general ledger codes by cost center). Investment-based budgeting is perhaps the single most important thing an IT Finance function can do. It builds an understanding of the value IT delivers. It induces clients to defend the IT budget. It helps executives make budget decisions based on the needs of the business and the investment opportunities at hand, and aligns IT with business strategies. It clearly defines what the IT budget does (and does not) pay for, and manages expectations. It helps IT gain funding for infrastructure, innovation, keep-the-lights-on operations, and strategic investments. In short, it changes the dialog with the business. In addition, the investment-based budgeting process calculates rates, to be published in advance of the year. This not only saves an extra analytic process, but it also bases rates on the demand forecast and ensures consistency between the budget and the rates. Author Dean Meyer coined the term and pioneered the concept. In this session, he'll explain the vision, the benefits, the process, the tools you'll need, and how to sell your IT executive team on not only supporting you, but personally engaging in this fundamental business and budget planning process. The workshop covers:

  • Begin with the end in mind.... What's vexing your IT executive team?
  • Problems caused by projecting historic spending trends.
  • What is an "investment-based budget"?
  • Which executive concerns it addresses (and what doesn't it do)
  • Why calculate rates at the same time
  • Each step in the process, with actual examples of the data.
  • Results: different audiences, different views of the data
  • How to sell your leadership team on investment-based budgeting

 

Adding Risk Management to the IT Financial Manager’s Portfolio (3 hours)

Steven Schafer, IT Administrator for Finance

State of Nebraska

This session will introduce several risk management frameworks (COSO, COBIT, ISO31000, and SEI’s OCTAVE Allegro) and put them in the context of the broader duties of the IT financial manager. We will discuss ideas for integrating risk management into existing planning and budgeting processes, share insights into categories of risks unique to IT, and provide sources of information, especially for those just getting started in the risk management discipline.


IT Financial Management Best Practices

& Case Studies Conference Agenda

Wednesday, April 15

6:45-7:45 a.m.

Conference Registration

Full Breakfast Buffet sponsored by

ComSci by Upland, a leader in automated IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests.

7:45-7:55 a.m.

Welcome Opening Session

Terence Quinlan, ITFMA Director & Founder

This brief session is for first time attendees to learn more about getting the most out of your attendance at this conference and to answer any of your questions. Among the things discussed are: conference format and events, handout material content, conference Guidebook App, missing speaker handouts, continuing education credit, ITFMA certificate program, exhibitor cash drawing, ITFMA conference pass drawing, and future conference participation.

8:00-8:45 a.m.

How to Take the Mystery Out of Calculating the True Cost of IT Services

Brian Stedman, Director of Product Management

ComSci by Upland

This session addresses the foundation for managing technology and shared service costs. It will demystify the concepts of modeling and is intended to deepen your understanding of financial management best practices. Learn how the unit cost metric of delivering services enables IT management to benchmark and trend performance against industry standards. It can readily answer the question of whether the cost of delivering services is due to increased demand, increased delivery costs or both while providing assurances that they are increasing “value” for the company. You will take away actionable tips to:

  • Define the cost drivers of the IT business
  • Align cost recovery with consumption
  • Understand the benefits of and results of unit costing
  • Design and build several multi-dimensional models
  • Understand the concept of reciprocal costing between departments
  • Deploy best practices that stick
  • Techniques on how to measure, allocate and analyze IT costs
  • Align cost recovery with consumption

 

The session is structured to provide you with the knowledge to begin developing a very effective data service portfolio, unit costing, pricing and planning infrastructure for your organizations. To further enhance the information shared in this session, you will gain insight into service-based cost model case studies and real-world success stories with actual timelines, milestones, processes and results. Learn about the other key metrics, what varying allocation alternatives make the most sense, and how data quality affects the financial transparency equation.

9:00-9:45 a.m.

TCO is So 1990s, Welcome to TCS – Total Cost of Service

Bill Kirwin, Founder

International Institute of IT Economics

When IT total cost of ownership was first developed in 1987, its world was asset based, CAPEX focused and functionally siloed. Today, as we rapidly adopt Virtualization, Cloud, BYOD, consumerism, mobility and defined services, a new level of technical and financial abstraction emerges; and a new chart of accounts along with a new forensic approach is required to manage IT finances.

10:00-10:45 a.m.

The Hybrid IT Environment

Penny Collen, Financial Solutions Architect

Cloud Cruiser

It isn’t enough to change what you manage, you need to change how you manage. As an IT professional you are faced with evolving demands from business users to deliver optimized IT services with agility. You are also challenged with finding and delivering the most cost effective IT solutions to satisfy today’s needs and scale for future requirements. It’s probably safe to say that you’ve at least begun the journey into figuring out whether cloud migration—and the corresponding benefits of cost savings, increased functionality, scalability and more—is right for your business. IT consumption-based service management provides insight into exactly how your business is utilizing computing resources. The best processes allow you to understand the aspects related to computing usage in totality with granular details. When viewing your organization in terms of consumption and unit costs, you can more easily conceptualize and then enact cloud deployment plans with increased success and fewer surprises. The increased granularity of usage information allows you to see who is consuming resources, what the technology costs, where those resources are deployed, what technology is involved, and what patterns are emerging. Blending all of this data from numerous sources into a heterogeneous set of reports spanning all types of operational decisions is a must in order to achieve alignment with the business.

11:00-11:45 a.m.

Implementing a Service Catalog Users Will Love

Robert Stroud, International President ISACA & VP Strategy & Innovation

CA Technologies

Customers today have differing expectations. They are used to getting what they want, when and where they want it from commercial websites. They engage in a consumer friendly way with social media and they expect full transparency across these interactions. The challenge for Enterprise IT is to keep up with the needs of their end-users and define services in business terms in the user's language of choice, and deliver them where, when, and how they are needed. The value is in publishing offerings with full cost/price and Service Level Agreement transparency that are then automatically provisioned. This session will discuss the steps to effectively implementing a Service Catalog the consumers will love.

12:00-12:50 p.m.

Buffet Lunch: Seating by Area of Responsibility and Interest

1:00-1:45 p.m.

Most and Least Effective Things Organizations Do in IT Finance Panel Discussion

This panel of veteran consultants will discuss the best and most effective things they have seen organizations do in IT finance over their years of experience in the areas of IT financial planning, asset management, expense control, costing, and decision making. Learn from the successes and shortcomings of your peers in other companies and government agencies

2:00-2:45 p.m.

Best Practices for Planning Your Investments in Software Assets

Kobi Katzir, Senior Product Line Manager

VMware

Do you have true visibility of the cost, capacity and compliance of your software? Do you have answers for questions, such as:

  • Which software is underutilized? Which ones are over-utilized per license entitlement?
  • Do you have best practices for forecasting software asset spending?
  • Who are the consumers for the software?
  • What should be the charges for software consumption?
  • What is the cost to deploy a software asset?

 

Managing software assets today has become a challenge when software is deployed in highly dynamic environments such as cloud or mobile. During this session you will learn best practices to answer those questions, to enable IT to control costs, and to direct IT spend on software that will have the most impact on consumer demands.

3:00-3:45 p.m.

IT Transformation and How Financial Transparency is an Enabler

Neil Thibodeau, Senior Director, IT Business Management

EMC Corporation

This session reviews the drivers for IT organizations to transform themselves from a traditional silo’d aligned organization to more of a service provider and explain why financial transparency is a key enabler as part of that journey.

4:00-4:45 p.m.

ComSci’s Software as a Service & Business Process as a Service Offering with a Question & Answer Session with a Prominent Customer (Software Demonstration)

Brian Stedman, Director of Product Management

ComSci by Upland

It’s time to experience a fully collaborative planning, budgeting, billing and reporting process without the additional resources and costs. This session will share best practices as to how to achieve this goal while optimizing IT resources utilizing one of the market’s successful software products. A demonstration of the software will guide you through the following:

  • Budgeting and Forecasting – How it is done, measured and used
  • Cost Modeling – What are the drivers, which allocation method to use, and how best to frame it from start to finish
  • Service Catalog – What should it look like? How much information? Who updates it and when?
  • Showback Reporting or Chargeback Billing – Which one and when to use one over the other
  • Analytics with Predictive and Descriptive Metrics – Flexible, easy to use, self-serving and actionable

 

ComSci’s ITFM offering is all-inclusive and collaborative by providing services to support the entire ITFM process, which is ultimately what sets this solution apart from all other providers. After a thorough run through of the tool, a prominent customer will explain how to implement and deploy a Business as Service Solution. You will gain insight into how you can achieve your objectives faster, easier and with less risk. Key attributes of the solution are explained including the management of the production process; support for all new and changed data sources; and on-going advisory services. This presentation focuses on the practical use of the solution and tips for success.

Thursday, April 16

7:00-8:00 a.m.

Full Breakfast Buffet sponsored by

Nicus Software, a leader in IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests.

8:00-8:45 a.m.

How to Educate Executives about IT Finance Panel Discussion

Hear the suggestions of this veteran panel of consultants on how to best formally and informally educate senior management in companies and government organizations about IT financial planning, cost accounting, chargeback, asset acquisition evaluation, etc. – what has worked well and not so well

9:00-9:45 a.m.

Best Practices for Benchmarking Your IT Budget

Frank Scavo, President

Computer Economics, Inc.

Benchmarking is a popular way for IT organizations to justify their IT budgets and focus their efforts for continuous improvement. But CIOs are often unhappy with or question the validity of the results. Based on benchmarking exercises with clients over the past decade, this session will outline three complementary approaches to benchmarking. Best practices will be described for defining peer groups, selecting key metrics, understanding variations by industry and organization size, analyzing gaps, and translating findings into actions.

10:00-10:45 a.m.

CN’s Journey Towards Best Practices in IT Cost Management

Germán Alonso, Manager, IT Finance & Contract Services

Canadian National Railway

This session will share CN’s experience on how to frame out an IT Cost Allocation and IT Financial Management initiative. CN began its journey several years ago and had done an exhaustive research effort, implemented some solid methods on its own and then decided to license a solution from the marketplace to complete the process. This story will be about the key objectives, the step by step approach and finally the implementation of the third party solution into the process. We will explore:

  • IT Financial Management: Budgeting and forecasting requirements
  • Total Cost of Ownership and Benchmarking: IT cost allocation to IT products and to “Technology Domains”
  • Showback model: View to report to the business unit management the cost, quality and value of the IT services they consume

 

11:00-11:45 a.m.

Building IT Budgets Using IT Demand Forecasts

Christopher Dedera, Manager

KPMG

IT budgets are traditionally built by looking at the past. This method has proven to be a poor indicator of future budgetary needs. Utilizing the demand forecasts for IT services creates a future looking IT budget. This session walks you through the process of creating IT budgets based on demand forecasts. The key learning points for this session are understanding demand forecasting and how to incorporate it into the budget process.

12:00-12:50 p.m.

Lunch Buffet: Seating by Industry

1:00-1:45 p.m.

Using IT Financial Management to Accelerate and Drive Decisions

Lou Jerome, Managing Partner

SteelGlass Consulting

The ultimate goal of adopting an IT Financial Management (ITFM) practice is to accelerate and drive more informed decisions. This session will look at how to use ITFM as an enabler and decision driver. Learn how to leverage ITFM to deliver:

  • Cost reduction and optimization
  • Application rationalization
  • Investment and portfolio analysis
  • Justification for outsourcing/insourcing
  • Project portfolio rebalancing
  • Data center strategy
  • Benchmarking

 

This session will help you make the case for an ITFM initiative within your organization by focusing on the tangible results that ITFM can deliver.

2:00-2:45 p.m.

Managing Cloud Resources in Compliance with Government Regulations

Penny Collen, Financial Solutions Architect

Cloud Cruiser

What is the biggest concern about governments using cloud services? Most people would say security. However, security issues with the cloud are quickly fading and the benefits of cost savings and agility are becoming more appealing. As government entities and suppliers are taking steps to engage in hybrid computing (internal and outside resources), a second concern is rapidly surfacing. What processes are needed to insure the costs of cloud are managed in compliance with OMB A-87? In the past, many entities decided to just use dedicated equipment to make the accounting process cleaner. There were few questions under this approach, with responses to audits straightforward. With the advent of virtualization, and now cloud, the CIO recognizes the most effective use of resources is to use a shared environment. This session will cover the need for consumption based service management to deal with government accounting rules.

3:00-3:45 p.m.

Functional Requirements for a Budget/Rate Planning Tool

N. Dean Meyer, Author, Internal Market Economics

NDMA, Inc.

There's growing interest in budgeting and planning as a strategic ITFM initiative, since it's critical to managing expectations, setting rates, aligning IT with the business, and gaining needed funding for internal IT investments. To accomplish all this, budgeting must be more than simply forecasting spending based on past trends. IT needs to explain what services will be delivered for a given level of funding. Thus, at its core is a cost model that associates all planned costs with the products and services IT expects to deliver in the coming year. This same cost model can also be used to calculate rates, which are also needed before the year begins. As many have learned the hard way, it takes a lot more than a spreadsheet (or two or twenty) to develop a credible cost model, budget, and rates. (And by the way, do you really want to be a software developer rather than an IT CFO?) This session will make you a "smart buyer" of budget planning tools, laying out all the functional requirements you’ll want to look for in the systems offered by ITFM vendors. It's a must for those who are serious about fixing the IT budget process and developing a rate model consistent with the budget. This session covers:

  • Budgeting for what you sell, not just what you spend
  • More than projecting cost trends
  • Quick overview of the steps in the process
  • Functional requirements: what you need from a budgeting/rate-setting tool

 

4:00-4:45 p.m.

Nicus M-PWR IT Financial Management Solution Overview (Software Demonstration)

Robert Mischianti, Vice President

Nicus Software, Inc.

Nicus M-PWR is an integrated set of solutions for IT Financial Management. Our solutions and capabilities include:

  • IT Finance Automation
  • IT Cost Transparency
  • IT Chargeback, Showback, and Cost Allocation
  • Bill of IT
  • Budgeting & Forecasting
  • IT Spend Management
  • Service Costing & TCO Reporting
  • Benchmarking
  • IT Supply Chain Management (SCM)

 

Friday, April 17

7:00-8:00 a.m.

Full Breakfast Buffet

8:00-8:45 a.m.

Successfully Negotiating Your Chargeback Methodology With the Federal Government

Kenneth Hoffman, Principal

Kenneth F. Hoffman, Inc.

State and local governments, institutions of higher education, and major nonprofit organizations must annually document their information technology chargeback methodologies for centrally-furnished services billed to user departments. Successfully obtaining approval of these methodologies is sometimes complicated when non-Federal entities undertake major IT consolidation initiatives, when user departments assert their Federal grants and agreements prohibit their participation in new billing arrangements, when equipment acquired under Federal agreements is transferred or repurposed, and when non-traditional billing procedures are proposed. This session concentrates on the best ways non-Federal entities can successfully obtain approval for directly billing Federally-assisted user departments when long-standing practices are revised.

9:00-9:45 a.m.

IT Financial Management’s Role in Driving a Service-based Culture

Glenn Moraven, Associate Director

KPMG

Every IT organization is faced with the challenge of transforming legacy ways of doing things. As all IT Financial Management practitioners know, communicating the value of IT is a piecemealed process. How do you drive the organization towards better alignment to a service-based, focused approach? In this session you will learn examples of how this change was accomplished as well as best practice methods to achieve this within your organization.

10:00-10:45 a.m.

The Art and Science of IT Application Development Cost Estimation – Techniques and Leading Practices

Chalapathi Kotnana, Managing Principal

Kotnana Associates, LLC

Application development cost estimation is both an art and a science. It’s no one’s favorite task. People often feel discomfort to give an estimate. However, cost estimation is unavoidable. For any project proposal, irrespective of scope, it is required to estimate costs. From the budget-planning to business-case-development exercises, project teams need to provide cost estimates to obtain approvals. Aggressive under estimation causes midstream chaos resulting from budget overruns, while over estimation might get the project unapproved in resource-limited situations. Effective cost estimation for IT application development initiatives is a chief critical success factor. This presentation will discuss different cost estimation techniques supporting top-down and bottom-up practices widely used in both the government and the private sector.

11:00-11:45 a.m.

Wrap Up Panel Session for Those from Businesses

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the business sector.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.

Wrap Up Panel Session for Those from Government Agencies and Universities

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the government and education sectors.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.


IT Chargeback, Showback and

Expense Management Conference Agenda

Wednesday, April 15

6:45-7:45 a.m.

Conference Registration

and

Full Breakfast Buffet sponsored by

ComSci by Upland, a leader in automated IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests.

7:45-7:55 a.m.

Welcome Opening Session

Terence Quinlan, ITFMA Director & Founder

This brief session is for first time attendees to learn more about getting the most out of your attendance at this conference and to answer any of your questions. Among the things discussed are: conference format and events, handout material content, conference Guidebook App, missing speaker handouts, continuing education credit, ITFMA certificate program, exhibitor cash drawing, ITFMA conference pass drawing, and future conference participation.

8:00-8:45 a.m.

The IT Chargeback Journey

Peter Hidalgo Jr., Senior Manager

Ernst & Young, LLP

This session will present our point of view on how an IT organization should undertake the path to designing and implementing an effective chargeback process in order to improve transparency, cost efficiency, and customer satisfaction. It will focus on how you can take the first steps to implement a chargeback process and provide you with key insights to develop a roadmap to successfully make this journey. Topics will include:

  • Determining current chargeback process maturity
  • Chargeback model selection
  • Guiding principles
  • Automation

 

You will gain a deeper understanding of what is needed to derive the benefits of an effective IT chargeback process and how to get started, based on actual client experiences and insights realized over the very recent past.

9:00-9:45 a.m.

Examining the Value Proposition(s) of IT Chargeback and Cost Allocation

Dwight Schlenker, Associate Director of IT Business Planning

United Health Group

How does your company decide what level of resources to commit to its IT Chargeback cost models, systems and teams? How detailed, how “accurate”, (and how time-consuming) do you really need to be? Obviously the answer is different from company to company – and even from department to department inside a single corporation. But what sort of criteria should be used in the first place to judge the quality of chargeback structures, or rates cards, or even individual charging measures. If you are moving to a more advanced next-generation model, what should you hope to gain? And what other integrations might you need – in addition to your better model – to get there? Or suppose you need to hold to a much simpler quick-hitting model. What types of structures can you leverage to extract maximum value? Drawing on observations from a wide variety of model sizes (from a large organization allocating $2.2B/year IT cost across a $100B+ corporation, down to much smaller models that allocate under $10M/year), this session offer you some thoughts and tips on how to capture more value from your next model.

10:00-10:45 a.m.

A Contrarian's View: Transparency Isn't the Goal!

N. Dean Meyer, Author, Internal Market Economics

NDMA, Inc.

The ITFM community is enamored with the concept of "cost transparency," most commonly taken to mean invoices (for chargebacks) or mock-invoices (showbacks) that explain the cost of the products and services that IT has delivered. While this may build some degree of trust, it doesn't solve most of the critical issues that CIOs and IT executives face – issues like expectations that far exceed resources, clients who feel out of control of IT priorities, poor alignment with business strategies, and inadequate funding for infrastructure and innovation. This session explains precisely which executive concerns after-the-fact cost transparency solves, and which it does not address. Beyond that, it describes other ITFM initiatives that can deliver all of the same benefits and much more, typically at a far lower cost. This session cover:

  • What people mean by "transparency"
  • Why people want it
  • List of executive concerns rooted in ITFM
  • Check the boxes: which concerns transparency does, and does not, address
  • Quick overview of all the ITFM processes, including transparency
  • Where the real leverage is: a better/faster/cheaper place to focus ITFM efforts

 

11:00-11:45 a.m.

Enterprise Hybrid Cloud, Building the Business Case

Norman Dee, Senior Consultant

EMC Consulting

Today, customers have a variety of options for supporting their IT workloads including using external cloud services. Among some of the challenges in determining whether to employ these services is the building of the business case that will clearly lay out the costs for internal hosting, cost of migration, and the ongoing cost of an external solution. This session will explore:

  • The definition, business and technical reasons for using an enterprise hybrid cloud (private and public cloud)
  • How vendors estimate and provision your workloads
  • The hidden costs for using your own data
  • The effort and cost of migration
  • Understanding how to build an apples to apples comparison
  • The value beyond cost of the Enterprise Hybrid Cloud

 

12:00-12:50 p.m.

Buffet Lunch: Seating by Area of Responsibility and Interest

1:00-1:45 p.m.

Run IT Like a Business with an IT Business Management Office

Khalid Hakim, Operations Architect

VMware

The IT Business Management Office (ITBMO) is revolutionizing the way CIOs and IT managers demonstrate business value to the enterprise. This session introduces the ITBMO mission, its operating model as an advisory board, as well as examples of the IT roles involved in accelerating time to value. You will take away the various steps required to help you establish and sustain an ITBMO and transform your IT organization to a strategic partner to the business.

2:00-2:45 p.m.

Understanding and Consistently Maintaining Cyclical Break-even Rate Adjustments

Kenneth Hoffman, Principal

Kenneth F. Hoffman, Inc.

There are all kinds of ways government IT departments calculate and apply billing rates in a prospective period when they must use – with considerable uncertainty – forecasts of utilization and estimated or budgeted expenditures. And, as a consequence, there are just as many varied methods they utilize to maintain a break-even financial position. This session reviews one of the single best cyclical methods to consistently return profits and/or recover losses by introducing prospective carry-forward adjustments to unit rates and other billing mechanisms. The session focuses on the application to government agencies of all kinds, but the application works as well in corporate environments (large and small companies with limited resources), so all are invited.

3:00-3:45 p.m.

Spotlight on the IT Chargeback Process

F. Joe Khoury, Independent Consultant

CIO Advisory Services

This session will bring the chargeback process into focus in pursuit of implementing an equitable chargeback model for the IT organization. We will detail out its sub-processes and discuss how they interact throughout the chargeback cycle. The presentation will share best-of-breed processes compiled from different real-life client implementations.

4:00-4:45 p.m.

ComSci’s Software as a Service & Business Process as a Service Offering with a Question & Answer Session with a Prominent Customer (Software Demonstration)

Brian Stedman, Director of Product Management

ComSci by Upland

It’s time to experience a fully collaborative planning, budgeting, billing and reporting process without the additional resources and costs. This session will share best practices as to how to achieve this goal while optimizing IT resources utilizing one of the market’s successful software products. A demonstration of the software will guide you through the following:

  • Budgeting and Forecasting – How it is done, measured and used
  • Cost Modeling – What are the drivers, which allocation method to use, and how best to frame it from start to finish
  • Service Catalog – What should it look like? How much information? Who updates it and when?
  • Showback Reporting or Chargeback Billing – Which one and when to use one over the other
  • Analytics with Predictive and Descriptive Metrics – Flexible, easy to use, self-serving and actionable

 

ComSci’s ITFM offering is all-inclusive and collaborative by providing services to support the entire ITFM process, which is ultimately what sets this solution apart from all other providers. After a thorough run through of the tool, a prominent customer will explain how to implement and deploy a Business as Service Solution. You will gain insight into how you can achieve your objectives faster, easier and with less risk. Key attributes of the solution are explained including the management of the production process; support for all new and changed data sources; and on-going advisory services. This presentation focuses on the practical use of the solution and tips for success.

Thursday, April 16

7:00-8:00 a.m.

Full Breakfast Buffet sponsored by

Nicus Software, a leader in IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests.

 

8:00-8:45 a.m.

Transform IT Planning: Move from a Project to a Capability-Based Model for Investments

Mike Gruia, Chief Executive Officer

UMT360

IT leaders continue to suffer from flat budgets and rising costs while also under pressure to increase performance. Meanwhile, the C-suite is frustrated by unrealized benefits, slow response to change, a lack of innovation, and too much perceived risk. The traditional bottom-up approach focuses on tactics, lacks financial transparency and isn’t aligned with strategy – producing disconnected and inefficient results. Gartner recently uncovered some disturbing statistics regarding the poor state of benefits realization and investment management:

  • Only 40% of companies feel that their benefits realization is on track
  • Only 50% of companies are confident that their investments are delivering the anticipated benefits

 

These findings should alarm anyone responsible for IT Financial Management, and provide plenty of incentive to move from a project to a capability-based model for investments. Learn about scalable planning models that help companies meet the planning needs of today and beyond. Key takeaways are:

  • How capability-centric planning ultimately improves the quality of IT demand
  • How to build multi-year investment roadmaps
  • Why it’s necessary to continuously rebalance portfolios with dynamic reallocation, and how to do it
  • The importance of establishing a framework and metrics to measure results

 

9:00-9:45 a.m.

Case Study on Using Chargeback to Optimize IT Value

Brian Stedman, Director of Product Management

ComSci by Upland

Chargeback is alive and well! This presentation is a case study of one global manufacturer’s success story in making the chargeback process easy, less expensive and transparent. You will learn how the IT and Finance Leaders of this firm strategically used effective chargeback as well as showback reporting to equip both IT and business management teams with the actionable IT consumption and cost data to optimize investments in the “run-the-business” and “change-the-business” IT Services. They crafted the key requirements based on agreed upon objectives and then sought various alternative solutions including building their own system. Listen to the lessons learned along the way as a “best-in-class” application was implemented and changed the conversation between IT and their business customers. Sustained improvements in cost management and forecasting was made. Enhanced cost recovery activities and “truer” chargeback for all services was achieved. Productivity gains from the automation of the processes had a positive effect on IT’s ability to provide a global ITFM system at the right cost.

10:00-10:45 a.m.

A Chargeback Methodology for Cutting Costs and Increasing Asset Efficiency

Eistein Fosli, Founder & CTO and Linda Cole, Sales Director

Open iT, Inc.

Many companies have moved towards dynamic cost allocation and automatic invoicing of their IT expenses based on usage. In addition to being perceived as fair and accurate, a chargeback system can also be constructed to help optimize the utilization of the IT investments. An analogy to this strategy would be the electricity company charging more during peak usage to get the load more evenly spread out during the day in order to provide better utilization and optimization of the electric grid system. The speakers will share their experiences in providing an accurate and fair chargeback model that also optimizes the utilization of IT resources. Special attention will be given to appropriate chargeback models and automated invoicing systems for use of software licenses (applications).

11:00-11:45 a.m.

“How Do I Put My IT Financial Management Framework Together?”

“How Do I Put My IT Financial Management Framework Together?”

TMO Partners

Your management has approved your IT Financial Management project and provided you the necessary funding to begin implementation, but you are not sure what to do next. How do you determine what system to purchase? Is my process effective? How do you get business buy-in? “How do you put your IT Financial Management Framework together”?

12:00-12:50 p.m.

Lunch Buffet: Seating by Industry

1:00-1:45 p.m.

State Government IT Consolidations

Kenneth Hoffman, Principal

Kenneth F. Hoffman, Inc.

State agencies have enough trouble with the technology and physical asset infrastructure issues during a major consolidation, and they don’t need more financial management and chargeback problems. The fact, however, is that IT consolidations rarely – if ever – are completed in a way that does not incite some customer agencies to seditious acts, arouse the ire of Federal cost allocation officials, induce Federal grantor agencies to heightened surveillance, and cause state auditors to plan extra vacations with all the overtime pay they will earn. The speaker in this session will share his 35 years’ experience with IT consolidations in an open discussion of what has – and has not – seemed to work when changes involve chargeback.

2:00-2:45 p.m.

A Service Transformation Journey

Tim Pietro, IT Director

VMware

For many in IT, "running IT like a business" represents a new way of thinking and a new way of working – from tracing IT services to direct business outcomes and business value to creating sustainable consumption-based financial models. This session discusses the opportunities and challenges implementing ITaaSO (IT as a Services Organization).

3:00-3:45 p.m.

IT Finance Tools, Frameworks and Practices Used in Smaller Organizations Panel Discussion

This panel of veteran consultants will discuss the IT finance tools, frameworks and practices used in smaller companies and government agencies in terms of who, how and what are used, as well as their effectiveness in meeting the needs of the organization – what they are doing well and not so well.

4:00-4:45 p.m.

Nicus M-PWR IT Financial Management Solution Overview (Software Demonstration)

Robert Mischianti, Vice President

Nicus Software, Inc.

Nicus M-PWR is an integrated set of solutions for IT Financial Management. Our solutions and capabilities include:

  • IT Finance Automation
  • IT Cost Transparency
  • IT Chargeback, Showback, and Cost Allocation
  • Bill of IT
  • Budgeting & Forecasting
  • IT Spend Management
  • Service Costing & TCO Reporting
  • Benchmarking
  • IT Supply Chain Management (SCM)

 

Friday, April 17

7:00-8:00 a.m.

Full Breakfast Buffet

8:00-8:45 a.m.

Benefits of Usage Metering in Cloud Solutions

Eistein Fosli, Founder & CTO and Linda Cole, Sales Director

Open iT, Inc.

Many clients are moving their expensive applications and storage to cloud providers. Learn how applying usage data to your cloud solution will enable your organization to optimize and minimize both hardware and software costs.

9:00-9:45 a.m.

Leveraging ITFM to Align IT with the Rest of the Organization

Richard Hawes, Senior Manager

Hewlett Packard Software

IT financial management tools and processes not only help in financial areas such as budgeting but can also provide input to management reporting and analytics that can be used to ensure that IT is aligned with the business. Join this session for a discussion on IT financial performance metrics and how they feed other Key Performance Indicators that are valuable to many roles within IT, finance and other parts of the organization. Using the tips from this session, you can help improve the decision-making process through increased transparency and foster better relationships between IT and the organization that IT serves.

10:00-10:45 a.m.

Using Lean Principles to Prioritize and Track Financial Value in Software Development

Michael Harris, CEO

David Consulting Group

Historically, in small organizations the (small) software development teams have picked up and worked on software projects in the order they have been prioritized by their usually tightly integrated business user(s). This delivers value quickly and efficiently and deviation from financial priorities is easy to spot and correct. In large organizations, work has tended to be organized into projects (based on various criteria) to which resources are assigned to maximize their utilization (on the assumption that utilization is a good proxy for value). This often leads to local optimization that is sub-optimal from an economic perspective. Flow theory based on ideas from lean manufacturing and telecoms routing suggests that the strategy of bringing resources to projects and optimizing their utilization is a poorer strategy (sometimes catastrophically so) for delivering economic value than applying lean principles to the flow of work through small teams of expert resources. This presentation will share simple techniques for optimizing the flow of economic value and bringing economic value metrics into the tactical decision making in the software development process.

11:00-11:45 a.m.

Wrap Up Panel Session for Those from Businesses

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the business sector.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.

Wrap Up Panel Session for Those from Government Agencies and Universities

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the government and education sectors.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.


IT Financial Management Practitioner Experiences

Conference Agenda

Wednesday, April 15

7:00-8:00 a.m.

Conference Registration

and

Full Breakfast Buffet sponsored by

ComSci by Upland, a leader in automated IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests

7:45-7:55 a.m.

Welcome Opening Session

Terence Quinlan, ITFMA Director & Founder

This brief session is for first time attendees to learn more about getting the most out of your attendance at this conference and to answer any of your questions. Among the things discussed are: conference format and events, handout material content, conference Guidebook App, missing speaker handouts, continuing education credit, ITFMA certificate program, exhibitor cash drawing, ITFMA conference pass drawing, and future conference participation.

8:00-8:45 a.m.

Overview of Cost Allocation, Showback and Chargeback Models Panel Discussion

This panel of practitioners from companies and government organizations will describe their cost allocation, showback and/or chargeback models in terms of their principles, practices, procedures, successes and shortcomings.

9:00-9:45 a.m.

Debits are Toward the Window: How to Communicate with Non-IT Folks about IT Finance

Sandra Sears

In general, communicating with non-financial managers about finance is a challenge. The challenge is increased when we try to talk about IT finance. This session will address the kinds of topics that are likely to be misunderstood by non-financial folks as well as topics that may cause miscommunication among IT professionals, finance professionals, and professionals from other business areas. We will explore why we don't seem to be speaking the same language, why things that are SO obvious to one group are completely confounding to another group, and why, why, why managers don't seem to be able to make good decisions based on the fantastic data that we provide. What are they missing? What are we missing?

10:00-10:45 a.m.

IT Finance Team Characteristics and Responsibilities Panel Discussion

This panel of practitioners from companies and government organizations will describe their IT Finance Team in terms of its size, reporting relationships, backgrounds, roles, responsibilities, needs, priorities, future projects, staff performance evaluation, etc.

11:00-11:45 a.m.

Long Term IT Trends and What They Mean for Your Organization

John Longwell, Vice President, Research

Computer Economics

Long-term economic and technology trends are creating new challenges for IT financial management. These trends include the declining cost of hardware, the shift in the spending mix to software and ongoing support, the use of contingency workers, the outsourcing of IT services, the impact of cloud computing, and the increase in IT spending outside the IT budget. Based on over 25 years of research, this presentation will outline the impact of these long term trends and provide practical recommendations to take advantage of them.

12:00-12:50 p.m.

Buffet Lunch: Seating by Area of Responsibility and Interest

1:00-1:45 p.m.

Case Study: How Can the Business Know How Much to Budget for IT and Ensure Transparency?

Doug Volesky, Chief Financial Officer

State of Montana

Each year, the IT budget is decided. How much should the enterprise spend on IT? Last year plus or minus a percentage? High-level industry benchmarks? Percentages of sales? None of these methods have anything to do with the actual needs of the business and the investment opportunities at hand. Investment-based budgeting (IBB) means forecasting the costs of the products and services that IT might deliver in the coming year (as well as traditional expenses by cost centers) in a transparent manner. This case study shows how IBB can dramatically change the dialog in the budget process, and lead to better funding decisions as well as clear expectations. In this session, you will learn:

  • Why our shared-services IT organization decided to implement investment-based budgeting
  • A quick overview of the process that managers went through to develop catalogs and forecast “sales”
  • How the IT organization got business units to defend its budget
  • How the final budget decision was made, and what the results were

 

2:00-2:45 p.m.

IT Financial Analyst Partnering with the IT Business Owner

Robert Nelson, Fiscal Partner

State of Colorado

How often is there non-communication or miss-communication between the IT financial analysts with the business owner? How often is either individual scratching their head thinking why the other person just simply does not understands finance or the business? Why can’t the business owner understand finance? And why can’t the financial analyst understand the business? Is talking to a business owner or the financial analyst like speaking Latin, a dead language? This presentation focuses on three key areas:

  • What is the financial partner’s role in building a foundation of understanding and trust between me as a financial analyst and the business service owner?
  • The importance of being able to speak the language of the business owner as well as understanding finance. And in my case, coming from an IT background, how I was able to transform that background with a financial analyst perspective.
  • How to build the foundation of the IT budget around IT spend and how to manage the spending plan to that budget. What did we build to be able to translate financial awareness to the business need?

 

3:00-3:45 p.m.

IT Financial Management for Government Agencies

Anurag Bahal, Manager

Ernst and Young

Government organizations face several impediments in understanding and improving their IT costs. There are limited incentives towards a financial transparency model, and there are several disincentives to a transformative IT financial management model. This session will cover in detail the most critical pain areas around the financial management of IT services in government organizations. These issues will span across limitations in the IT chart of account due to simplified tax requirements, time tracking challenges, and diffused accountability for IT financial management. This session will highlight the lessons learns from the experiences of transforming an IT financial model for a large state government agency. The session will cover:

  • IT financial management challenges for a government agency
  • A service based framework to improve financial transparency
  • Applying the framework at a state government agency and lessons learned from:
    • Building a consistent IT taxonomy
    • Establishing accountability in IT by using financial management
    • Linking government business to IT resources and capabilities
    • Building a service-based operating model

 

4:00-4:45 p.m.

ComSci’s Software as a Service & Business Process as a Service Offering with a Question & Answer Session with a Prominent Customer (Software Demonstration)

Brian Stedman, Director of Product Management

ComSci by Upland

It’s time to experience a fully collaborative planning, budgeting, billing and reporting process without the additional resources and costs. This session will share best practices as to how to achieve this goal while optimizing IT resources utilizing one of the market’s successful software products. A demonstration of the software will guide you through the following:

  • Budgeting and Forecasting – How it is done, measured and used
  • Cost Modeling – What are the drivers, which allocation method to use, and how best to frame it from start to finish
  • Service Catalog – What should it look like? How much information? Who updates it and when?
  • Showback Reporting or Chargeback Billing – Which one and when to use one over the other
  • Analytics with Predictive and Descriptive Metrics – Flexible, easy to use, self-serving and actionable

 

ComSci’s ITFM offering is all-inclusive and collaborative by providing services to support the entire ITFM process, which is ultimately what sets this solution apart from all other providers. After a thorough run through of the tool, a prominent customer will explain how to implement and deploy a Business as Service Solution. You will gain insight into how you can achieve your objectives faster, easier and with less risk. Key attributes of the solution are explained including the management of the production process; support for all new and changed data sources; and on-going advisory services. This presentation focuses on the practical use of the solution and tips for success.

Thursday, April 16

7:00-8:00 a.m.

Full Breakfast Buffet sponsored by

Nicus Software, a leader in IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests.

8:00-8:45 a.m.

Improving IT Expense Management in a High Growth Business Environment

Improving IT Expense Management in a High Growth Business Environment

Red Hat

The underlying culture in fast growing companies may serve as an accelerant for drive and innovation, and at the same time be the retardant for the application of controls and governance. So what do you do when your IT budget “suddenly” becomes one size too small, and the organization lacks experience in saying “no”? In our fast moving, high growth environment, the tendency has been to “assume the risk.” This session is about what we did to get back on track, and how we plan to stay there. Polling our cost center managers, we found they felt estranged from the financial data, had too little access and insight into their own and others expenses, were challenged by poor mapping of account entries to actual IT spend categories, resource towers, use and value, and by the time they got the data they felt it was too late to do much but react. To help make the transition from what was perceived as a “financial obstacle course” to a road better suited for a fast paced IT organization, we applied a set of four simple principles (S.E.A.T) to raise financial awareness and improve cost control and predictability around our IT expenses:

  • Simplification: Create lightweight tools and processes
  • Education: Conduct monthly variance analysis and forecasting sessions
  • Access: Bring the data to the managers
  • Transparency: Share reports, insight and read-outs across the organization

 

In the last twelve months we have experienced measurable, positive changes in how we operate IT. Getting the data to our managers, deciphering the spend and translating it into recognizable resources and deliverables has provided material operational cost savings, reduced waste, improved vendor terms and contracts, and set the foundation for a simpler planning process – all without slowing down our ability to deliver and support an organization in double digit growth.

9:00-9:45 a.m.

Implementing an ITFM Tool: Keys to Success & Common Pitfalls

Robert Mischianti, Vice President

Nicus Software, Inc.

While many organizations are implementing an IT Finance tool, nearly all of them are doing it for the first time. This presentation will focus on the key factors for success, common pitfalls, and lessons learned from many client experiences.

10:00-10:45 a.m.

IT Financial Planning and Budgeting Process Panel Discussion

This panel of practitioners from companies and government organizations will discuss their IT financial planning and budgeting process in terms of tools, procedures, responsibilities, reporting schedule, effectiveness, etc.

11:00-11:45 a.m.

Tomorrow’s Threat Frontier, Cybersecurity: What the research tells us on dealing with APT’s

Robert Stroud, International President ISACA & VP Strategy & Innovation

CA Technologies

Advanced Persistent Threats (APT’s) are coming at us from every direction and targeting governments, enterprises and even individuals. What is the evolution and nature of APT’s and why is it so difficult to deal with them? ISACA, the developers of COBIT, is a global association of more than 110,000 cybersecurity, governance and assurance professionals who recently conducted a global survey of more than 1000 industry professionals globally on APT’s impact on their organization, their responses to the threat, and how they will combat them. The session will share key aspects of the research and discuss innovative methods for industry professionals to circumvent this ever-growing cyber threat and leverage industry good practices to assist you in your role as an industry professional.

12:00-12:50 p.m.

Lunch Buffet: Seating by Industry

1:00-1:45 p.m.

Surprise Benefits from Investment-based Budgeting

Nicholas Ocepek, IM Business Systems Consultant

The Williams Companies, Inc.

We implemented investment-based budgeting for not only financial reasons, but to finally be able to explain the cost and value of our IT organization to the business. Along the way, we discovered many other benefits – business insights and cultural changes. This case study will take you through the investment-based budgeting process, and share the benefits at each step of the way. This session covers:

  • The situation at Williams circa 2013
  • Why we decided to do investment-based budgeting (not showbacks)
  • Our implementation strategy
  • Steps in the process, and what we learned
  • What's next? (Business Planning)

 

2:00-2:45 p.m.

Practitioner Input for the ITFMA Book on IT Financial Management

Terence Quinlan, Director

IT Financial Management Association

This session is restricted to practitioners working in any aspect of IT financial management. You are invited to contribute your ideas and suggestions on what should be covered in the first comprehensive book about IT financial management. ITFMA is in the early stage of designing this book and already much valuable work and input has been provided mostly from the consultant and vendor communities. Now we would like to hear what practitioners from the business and government communities feel should be the scope of “IT financial management” and what should the 10-15 chapters cover overall and in detail. Feel free to drop off a copy of your ideas with the discussion moderator. Also, let him know if you would like to join the team that will be researching and writing the various sections of the book.

3:00-3:45 p.m.

Metering IT Assets: Chargeback/Showback 101

Eistein Fosli, Founder & CTO and Linda Cole, Sales Director

Open iT, Inc.

This presentation focuses on real case studies and will take you through the entire chargeback process. The five key business cases that will be highlighted and are enabled by showback/chargeback usage metering are the following:

  • Reduce Risk – how to ask for more flexibility in your software license agreements so you can stay compliant
  • Reduce Cost – how to consolidate, standardize, and globalize, ensuring you only buy what you really need
  • Introduce Accountability – how can chargeback give you the transparency you need for good communication between IT and the business units
  • Increase Services and Performance – how to improve asset and user efficiencies
  • Support Business Process Improvements – how to analyze skill and workflow patterns and document best practices

 

4:00-4:45 p.m.

Nicus M-PWR IT Financial Management Solution Overview (Software Demonstration)

Robert Mischianti, Vice President

Nicus Software, Inc.

Nicus M-PWR is an integrated set of solutions for IT Financial Management. Our solutions and capabilities include:

  • IT Finance Automation
  • IT Cost Transparency
  • IT Chargeback, Showback, and Cost Allocation
  • Bill of IT
  • Budgeting & Forecasting
  • IT Spend Management
  • Service Costing & TCO Reporting
  • Benchmarking
  • IT Supply Chain Management (SCM)

 

Friday, April 17

7:00-8:00 a.m.

Full Breakfast Buffet

8:00-8:45 a.m.

Current Challenges in IT Financial Management Panel Discussion

This panel of practitioners from companies and government organizations will describe the challenges they currently face in the areas of asset management, financial planning, costing, chargeback, performance management and benchmarking in terms of the tools, policies, procedures and practices in meeting the needs of IT management and clients.

9:00-9:45 a.m.

State of WA Technology Business Management Journey

Mary Groebner, Program Manager for TBM

State of Washington

Two years ago the Office of the CIO (OCIO) for the State of Washington was directed to implement a Technology Business Management (TBM) program in order to increase transparency of IT spending throughout the state. The State of Washington spends about $1 billion dollars a year on IT with new requests for money every year. Understanding these costs and using cost transparency is essential for making sound business decisions around how we spend the scarce tax payer dollars. The OCIO has been implementing TBM across the state and is making great progress although there is much to do. The presentation will explain what is TBM, the value and promise a TBM program can offer an organization, what is needed from a Financial division perspective to implement a TBM program, and lessons learned using our own TBM journey as a case study.

10:00-10:45 a.m.

Best Practices for Shared Services Showback and Chargeback

Charles Johnson, President and CEO

CNJohnson & Associates, Inc.

Often the idea of charging for services goes beyond IT into many other corporate and government functions (HR, Facilities, Legal, etc.). This presentation discusses reasons and models for this type of showback and chargeback. We will discuss how some companies are allocating or charging for these functions.

11:00-11:45 a.m.

Wrap Up Panel Session for Those from Businesses

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the business sector.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.

Wrap Up Panel Session for Those from Government Agencies and Universities

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the government and education sectors.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.


Government IT Financial Management

Conference Agenda

Wednesday, April 15

6:45-7:45 a.m.

Conference Registration

and

Full Breakfast Buffet sponsored by

ComSci by Upland, a leader in automated IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests.

7:45-7:55 a.m.

Welcome Opening Session

Terence Quinlan, ITFMA Director & Founder

This brief session is for first time attendees to learn more about getting the most out of your attendance at this conference and to answer any of your questions. Among the things discussed are: conference format and events, handout material content, conference Guidebook App, missing speaker handouts, continuing education credit, ITFMA certificate program, exhibitor cash drawing, ITFMA conference pass drawing, and future conference participation.

8:00-8:45 a.m.

The IT Chargeback Journey

Peter Hidalgo Jr., Senior Manager

Ernst & Young, LLP

This session will present our point of view on how an IT organization should undertake the path to designing and implementing an effective chargeback process in order to improve transparency, cost efficiency, and customer satisfaction. It will focus on how you can take the first steps to implement a chargeback process and provide you with key insights to develop a roadmap to successfully make this journey. Topics will include:

  • Determining current chargeback process maturity
  • Chargeback model selection
  • Guiding principles
  • Automation

 

You will gain a deeper understanding of what is needed to derive the benefits of an effective IT chargeback process and how to get started, based on actual client experiences and insights realized over the very recent past.

9:00-9:45 a.m.

TCO is So 1990s, Welcome to TCS - Total Cost of Service

Bill Kirwin, Founder

International Institute of IT Economics

When IT total cost of ownership was first developed in 1987, its world was asset based, CAPEX focused and functionally siloed. Today, as we rapidly adopt Virtualization, Cloud, BYOD, consumerism, mobility and defined services, a new level of technical and financial abstraction emerges; and a new chart of accounts along with a new forensic approach is required to manage IT finances.

10:00-10:45 a.m.

IT Finance Team Characteristics and Responsibilities Panel Discussion

This panel of practitioners from companies and government organizations will describe their IT Finance Team in terms of its size, reporting relationships, backgrounds, roles, responsibilities, needs, priorities, future projects, evaluating staff performance, etc.

11:00-11:45 a.m.

Long Term IT Trends and What They Mean for Your Organization

John Longwell, Vice President, Research

Computer Economics

Long-term economic and technology trends are creating new challenges for IT financial management. These trends include the declining cost of hardware, the shift in the spending mix to software and ongoing support, the use of contingency workers, the outsourcing of IT services, the impact of cloud computing, and the increase in IT spending outside the IT budget. Based on over 25 years of research, this presentation will outline the impact of these long term trends and provide practical recommendations to take advantage of them.

12:00-12:50 p.m.

Buffet Lunch: Seating by Area of Responsibility & Interest

1:00-1:45 p.m.

Case Study: How Can the Business Know How Much to Budget for IT and Ensure Transparency?

Doug Volesky, Chief Financial Officer

State of Montana

Each year, the IT budget is decided. How much should the enterprise spend on IT? Last year plus or minus a percentage? High-level industry benchmarks? Percentages of sales? None of these methods has anything to do with the actual needs of the business and the investment opportunities at hand. “Investment-based budgeting” (IBB) means forecasting the costs of the products and services that IT might deliver in the coming year (as well as traditional expenses by cost centers) in a transparent manner. This case study shows how IBB can dramatically change the dialog in the budget process, and lead to better funding decisions as well as clear expectations. In this session, you will learn:

  • Why this shared-services IT organization decided to implement investment-based budgeting
  • A quick overview of the process that managers went through to develop catalogs and forecast “sales”
  • How the IT organization got business units to defend its budget
  • How the final budget decision was made, and what the results were

 

2:00-2:45 p.m.

IT Financial Analyst Partnering with the IT Business Owner

Robert Nelson, Fiscal Partner

State of Colorado

How often is there non-communication or miss-communication between the IT financial analysts with the business owner? How often is either individual scratching their head thinking why the other person just simply does not understands finance or the business? Why can’t the business owner understand finance? And why can’t the financial analyst understand the business? Is talking to a business owner or the financial analyst like speaking Latin, a dead language? This presentation focuses on three key areas:

  • What is the financial partner’s role in building a foundation of understanding and trust between me as a financial analyst and the business service owner?
  • The importance of being able to speak the language of the business owner as well as understanding finance. And in my case, coming from an IT background, how I was able to transform that background with a financial analyst perspective.
  • How to build the foundation of the IT budget around IT spend and how to manage the spending plan to that budget. What did we build to be able to translate financial awareness to the business need?

 

3:00-3:45 p.m.

IT Financial Management for Government Agencies

Anurag Bahal, Manager

Ernst and Young

Government organizations face several impediments in understanding and improving their IT costs. There are limited incentives towards a financial transparency model, and there are several disincentives to a transformative IT financial management model. This session will cover in detail the most critical pain areas around the financial management of IT services in government organizations. These issues will span across limitations in the IT chart of account due to simplified tax requirements, time tracking challenges, and diffused accountability for IT financial management. This session will highlight the lessons learns from the experiences of transforming an IT financial model for a large state government agency. The session will cover:

  • IT financial management challenges for a government agency
  • A service based framework to improve financial transparency
  • Applying the framework at a state government agency and lessons learned from:
    • Building a consistent IT taxonomy
    • Establishing accountability in IT by using financial management
    • Linking government business to IT resources and capabilities
    • Building a service-based operating model

 

4:00-4:45 p.m.

ComSci’s Software as a Service & Business Process as a Service Offering with a Question & Answer Session with a Prominent Customer (Software Demonstration)

Brian Stedman, Director of Product Management

ComSci by Upland

It’s time to experience a fully collaborative planning, budgeting, billing and reporting process without the additional resources and costs. This session will share best practices as to how to achieve this goal while optimizing IT resources utilizing one of the market’s successful software products. A demonstration of the software will guide you through the following:

  • Budgeting and Forecasting – How it is done, measured and used
  • Cost Modeling – What are the drivers, which allocation method to use, and how best to frame it from start to finish
  • Service Catalog – What should it look like? How much information? Who updates it and when?
  • Showback Reporting or Chargeback Billing – Which one and when to use one over the other
  • Analytics with Predictive and Descriptive Metrics – Flexible, easy to use, self-serving and actionable

 

ComSci’s ITFM offering is all-inclusive and collaborative by providing services to support the entire ITFM process, which is ultimately what sets this solution apart from all other providers. After a thorough run through of the tool, a prominent customer will explain how to implement and deploy a Business as Service Solution. You will gain insight into how you can achieve your objectives faster, easier and with less risk. Key attributes of the solution are explained including the management of the production process; support for all new and changed data sources; and on-going advisory services. This presentation focuses on the practical use of the solution and tips for success.

Thursday, April 16

7:00-8:00 a.m.

Full Breakfast Buffet sponsored by

Nicus Software, a leader in IT Financial Management Solutions

Networking breakfast tables for you to meet those with common IT Finance interests.

8:00-8:45 a.m.

How to Educate Executives about IT Finance Panel Discussion

Hear the suggestions of this veteran panel of consultants on how to best to formally and informally educate senior management in companies and government organizations about IT financial planning, cost accounting, chargeback, asset acquisition evaluation, etc. – what has worked well and not so well.

9:00-9:45 a.m.

Best Practices for Benchmarking Your IT Budget

Frank Scavo, President

Computer Economics, Inc.

Benchmarking is a popular way for IT organizations to justify their IT budgets and focus their efforts for continuous improvement. But CIOs are often unhappy with or question the validity of the results. Based on benchmarking exercises with clients over the past decade, this session will outline three complementary approaches to benchmarking. Best practices will be described for defining peer groups, selecting key metrics, understanding variations by industry and organization size, analyzing gaps, and translating findings into actions.

10:00-10:45 a.m.

IT Financial Planning and Budgeting Process Panel Discussion

This panel of practitioners from companies and government organizations will discuss their IT financial planning and budgeting process in terms of tools, procedures, responsibilities, reporting schedule, effectiveness, etc.

11:00-11:45 a.m.

Tomorrow’s Threat Frontier, Cybersecurity: What the research tells us on dealing with APT’s

Robert Stroud, International President ISACA & VP Strategy & Innovation

CA Technologies

Advanced Persistent Threats (APT’s) are coming at us from every direction targeting governments, enterprises and even individuals. What is the evolution and nature of APT’s and why is it so difficult to deal with them? ISACA, the developers of COBIT, is a global association of more than 110,000 cybersecurity, governance and assurance professionals who recently conducted a global survey of more than 1000 industry professionals globally on APT’s impact on their organization, their responses to the threat, and how they will combat them. The session will share key aspects of the research and discuss innovative methods for industry professionals to circumvent this ever-growing cyber threat and leverage industry good practices to assist you in your role as an industry professional.

12:00-12:50 p.m.

Lunch Buffet: Seating by Industry

1:00-1:45 p.m.

State Government IT Consolidations

Kenneth Hoffman, Principal

Kenneth F. Hoffman, Inc.

State agencies have enough trouble with the technology and physical asset infrastructure issues during a major consolidation, and they don’t need more financial management and chargeback problems. The fact, however, is that IT consolidations rarely – if ever – are completed in a way that does not incite some customer agencies to seditious acts, arouse the ire of Federal cost allocation officials, induce Federal grantor agencies to heightened surveillance, and cause state auditors to plan extra vacations with all the overtime pay they will earn. The speaker in this session will share his 35 years’ experience with IT consolidations in an open discussion of what has – and has not – seemed to work when changes involve chargeback.

2:00-2:45 p.m.

Managing Cloud Resources in Compliance with Government Regulations

Penny Collen, Financial Solutions Architect

Cloud Cruiser

What is the biggest concern about governments using cloud services? Most people would say security. However, security issues with the cloud are quickly fading and the benefits of cost savings and agility are becoming more appealing. As government entities and suppliers are taking steps to engage in hybrid computing (internal and outside resources), a second concern is rapidly surfacing. What processes are needed to insure the costs of cloud are managed in compliance with OMB 87-A? In the past, many entities decided to just use dedicated equipment to make the accounting process cleaner. There were few questions under this approach, with responses to audits straightforward. With the advent of virtualization, and now cloud, the CIO recognizes the most effective use of resources is to use a shared environment. This session will cover the need for consumption based service management to deal with government accounting rules.

3:00-3:45 p.m.

Spotlight on the IT Chargeback Process

F. Joe Khoury, Independent Consultant

CIO Advisory Services

This session will bring the chargeback process into focus in pursuit of implementing an equitable chargeback model for the IT organization. We will detail out its sub-processes and discuss how they interact throughout the chargeback cycle. The presentation will share best-of-breed processes compiled from different real-life client implementations.

4:00-4:45 p.m.

Nicus M-PWR IT Financial Management Solution Overview (Software Demonstration)

Robert Mischianti, Vice President

Nicus Software, Inc.

Nicus M-PWR is an integrated set of solutions for IT Financial Management. Our solutions and capabilities include:

  • IT Finance Automation
  • IT Cost Transparency
  • IT Chargeback, Showback, and Cost Allocation
  • Bill of IT
  • Budgeting & Forecasting
  • IT Spend Management
  • Service Costing & TCO Reporting
  • Benchmarking
  • IT Supply Chain Management (SCM)

 

Friday, April 17

7:00-8:00 a.m.

Full Breakfast Buffet

8:00-8:45 a.m.

Successfully Negotiating Your Chargeback Methodology With the Federal Government

Kenneth Hoffman, Principal

Kenneth F. Hoffman, Inc.

State and local governments, institutions of higher education, and major nonprofit organizations must annually document their information technology chargeback methodologies for centrally-furnished services billed to user departments. Successfully obtaining approval of these methodologies is sometimes complicated when non-Federal entities undertake major IT consolidation initiatives, when user departments assert their Federal grants and agreements prohibit their participation in new billing arrangements, when equipment acquired under Federal agreements is transferred or repurposed, and when non-traditional billing procedures are proposed. This session concentrates on the best ways non-Federal entities can successfully obtain approval for directly billing Federally-assisted user departments when long-standing practices are revised.

9:00-9:45 a.m.

State of WA Technology Business Management Journey

Mary Groebner, Program Manager for TBM

State of Washington

Two years ago the Office of the CIO (OCIO) for the State of Washington was directed to implement a Technology Business Management (TBM) program in order to increase transparency of IT spend throughout the state. The State of Washington spends about $1 billion dollars a year on IT with new requests for money every year. Understanding these costs and using cost transparency is essential for making sound business decisions around how we spend the scarce tax payer dollars. The OCIO has been implementing TBM across the state and is making great progress although there is much to do. The presentation will explain what is TBM, the value and promise a TBM program can offer an organization, what is needed from a Financial division perspective to implement a TBM program, and lessons learned using our own TBM journey as a case study.

10:00-10:45 a.m.

Best Practices for Shared Service Showback and Chargeback

Charles Johnson, President and CEO

CNJohnson & Associates, Inc.

Often the idea of charging for services goes beyond IT into many other corporate and government functions (HR, Facilities, Legal, etc.). This presentation discusses reasons and models for this type of showback and chargeback. We will discuss how some companies are allocating or charging for these functions.

11:00-11:45 a.m.

Wrap Up Panel Session for Those from Businesses

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the business sector.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.

Wrap Up Panel Session for Those from Government Agencies and Universities

You have been at the conference for three to five days. You have heard a lot of opinions by speakers and from your colleagues, but was everything covered that you wanted to hear? These wrap up general sessions are your last chance for clarification and getting your questions answered by the panelists and your peers in the audience. There is no reason for you to go back to the office with unanswered questions. Even if you have no lingering questions, hearing the dialogue among your peers will be enlightening because their issues are likely your challenges too. This session allows you to gather one last time with all of those from organizations in the government and education sectors.

Note: During this session, there will be three (3) lucky winners at a drawing for free passes to the ITFMA 2016 Conference of your choice.

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Calendar

6/26/2017 » 6/30/2017
2017 Financial World of Information Technology, Austin, TX

8/7/2017 » 8/11/2017
2017 World of IT Financial Management, New Orleans, LA

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