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2008 RiversideConferenceAgendaForITILFinancialMgt




Conferences, Workshops and Seminars
June 2-6, 2008
Mission Inn Hotel & Spa • Riverside, CA

Conference Agenda

ITIL Financial Management Conference


Wednesday, June 4

7:00 am Conference Registration and
Continental Breakfast
8:00-8:45 Calculating the ROI on ITIL  
9:00-9:45 Framework for Internal IT Service Pricing with ITIL Compliant Rollup  
10:00-10:45 Lessons Learned on Maturing ITIL Processes While Partnering with Your IT Controller  
11:00-11:45 How Do You Put the Alphabet Soup of Frameworks and Standards Together in 45 Minutes   

Buffet Lunch 
(Not available to family/guests)

1:00-1:45 Leveraging ITIL & Activities Based Costing for Service & Process Improvement  
2:00-2:45 ITIL v3: Service Based Costing and Chargeback Strategies   


Transformation and Cost Management of IT in the State of Minnesota   
4:00-4:45 ITIL and Charging for IT Services
5:00-7:00 WSG, Inc. Reception

Other Riverside program agendas:

Seminars and Workshops
IT Asset & Expense Management Conference
IT Chargeback & ABCM Conference
Telecommunication Financial Management Conference


Wednesday, June 4

7:00-8:00 a.m.

Conference Registration and

Continental Breakfast sponsored by

a leader in research and management consulting


8:00-8:45 a.m.

Calculating the ROI on ITIL

Mart Rovers, President
InterProm USA Corporation

Selling the financial benefits of an ITIL implementation would make the lives of many IT managers much easier when seeking funding for their ITIL-based improvement efforts. This presentation will provide a hands-on approach to justify the related ITIL adoption investments (to be) made and enabled by ITIL.



9:00-9:45 a.m.

Framework for Internal IT Service Pricing with ITIL Compliant Rollup

Dwight Schlenker, Manager of Computer Services Business Planning
United HealthGroup IT

Drawing on experience with the IT managed services cost recovery design at United HealthGroup and GMAC ResCap, this session proposes a generic reference framework for "housing" IT Service chargeback items. Focus is on "data center dwelling" IT services of the sort that are usually provided to support business applications. The framework also presumes that services are generally built using consumption-based metrics. Topics include: (1) scoping the cost recovery domain, (2) handling labor-driven vs. non-labor-driven cost basis portions, (3) calculating the cost basis for service groups, (4) pricing individual service items, (5) providing ITIL compliant cost rollup to business applications, (6) building invoices and inputs to financial GL entry systems, (7) reporting on service "profitability" and other measures of progress, and (8) fitting this framework into a larger IT cost management lifecycle (budgeting, demand management, cost recovery, accounting, etc).



10:00-10:45 a.m.

Lessons Learned on Maturing ITIL Processes While Partnering with Your IT Controller

Sharon Kolarac, Assistant Vice President and Mary Ann Smith, Financial Controller
Federated Investors

Developing and maturing an ITIL initiative is a challenge while keeping your IT Controller in the loop at all times to ensure business alignment and financial reasonability. Join this team of seasoned ITIL foundations certified team members from Federated Investors as they describe their corporate odyssey from ITIL beginnings to a mature process that includes discussions on a service catalog and service costing. They will provide a real-life view of the challenges and lessons learned from their process improvement initiatives through adoption of the ITIL framework, business alignment and governance processes.



11:00-11:45 a.m.

How Do You Put the Alphabet Soup of Frameworks and Standards Together in 45 Minutes

Robert Stroud, VP, ITSM & IT Governance Evangelist
CA, Inc.

ITIL, COBIT, COSO, EU8 and so much more!  How does the IT manager balance the plethora of frameworks and standards together to ensure trust from the end user community and at the same time be able to innovate? In 45 minutes you will be "buzz word” compliant and be able to show where frameworks and standards logically fit and how to use them and baffle all your colleagues.




12:00-12:50 p.m.

Buffet Lunch  sponsored by:

Business service management consulting and training

- Not available to family/guests


1:00-1:45 p.m.

Leveraging ITIL & Activities Based Costing for Service & Process Improvement

Marcus Murph, Senior Manager
KPMG IT Advisory Services

ITIL provides a standard framework for IT operations and a path forward to service and process improvement, but its implementation alone does not address the key concern IT executives face today: how to effectively manage costs while driving the quality improvements in services that business customers demand. Other critical questions that must be answered include:

• How do we justify the cost of ITIL implementation?

• How do we measure the benefits of process and service improvement initiatives in ways understood by both our organization and our customers?

• How do we value our services in order to take advantage of industry standards through benchmarking?

Combining Activity Based Costing techniques with industry standard frameworks such as ITIL gives your organization the ability to quantify and optimize its people, processes, and technology while evolving your service management capabilities.



2:00-2:45 p.m.

ITIL v3: Service Based Costing and Chargeback Strategies

Hamid Nouri, President
Nouri Associates

ITIL Refresh released in May 2007 advocates a service based model for delivery of IT services and puts high emphasis on managing IT Services from a lifecycle point of view. This has significant implications for the role of IT Financial Management and approaches to budgeting and accounting for IT costs. This session provides an overview of the key concepts in ITIL v3 and how the IT Financial Management practices need to evolve to support a service-based view of the world.



3:00-3:45 p.m.

Transformation and Cost Management of IT in the State of Minnesota

Jon Hill, Systems & Services Acquisition Coordinator         
State of Minnesota

Learn how the Business and Information Technology Office of the Department of Employment and Economic Development has undertaken the transformation from a functional organizational model to a matrix organizational model. The move to a matrix organizational model represents an initiative to incorporate ITIL best practices into the IT area. ITIL best practices will allow for cost transparencies to business units, align IT funding with service deliverables, and establish expectations with the business units in the agency through service level agreements. This session discusses past operation processes and costing, transformation to the present matrix organizational framework, and future initiatives.



4:00-4:45 p.m.

ITIL and Charging for IT Services

Mart Rovers, President
InterProm USA Corporation

ITIL-based IT service improvements are becoming more and more the focal point in the industry lately. With the inherent growth of IT’s maturity, charging for IT services is becoming more within reach than ever before. This presentation will address the key components of ITIL enabling for successful charging for IT services.




5:00-7:00 p.m.

WSG, Inc. Reception

WSG, Inc.

Please join WSG, Inc. Wednesday in our hospitality suite. This will be an opportunity for you to meet informally with your fellow conference attendees. The WSG hospitality suite at previous ITFMA conferences has proven to be an enjoyable opportunity to make useful business contacts, obtain answers to some of those lingering project accounting questions, and enjoy great food and drink. Members of our staff will be available to answer any questions you might have regarding our products and services in a casual atmosphere.



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