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2008 RiversideConferenceAgendaForTelecomFinancialMgt




Conferences, Workshops and Seminars
June 2-6, 2008
Mission Inn Hotel & Spa • Riverside, CA

Conference Agenda

Telecom Financial Management Conference


Thursday, June 5

Friday, June 6

7:00 am Continental Breakfast Continental Breakfast
8:00-8:45 Centralized TEM to Improve Cost Visibility and Accountability   Offshore Control of Network Costs 
9:00-9:45 State of Kansas Networks "R” Us   Implementing a Successful Chargeback Solution  
10:00-10:45 TEM – Inventory Control and SOX Compliance Best Practices   Strategies for Controlling Cellular Phone Voice and Data Costs  
11:00-11:45 Proven Strategies to Reduce Telecom & IT Asset Management Costs   
12:00-12:45 Buffet Lunch
(Not available to family/guests)
1:00-1:45 Emerging Strategies for Telecom Contract Negotiations    
2:00-2:45 Top Ways to Squeeze the Most Out of Your Telecom Spend    


Top Seven Must Do's for Managing Telecommunication Expenses   
4:00-4:45 Extending the IT Portfolio to Include Asset/Application Portfolio Management    

Other Riverside program agendas:

Seminars and Workshops
IT Asset & Expense Management Conference
ITIL Financial Management Conference
IT Chargeback & ABCM Conference


Thursday, June 5

7:00-8:00 a.m.

Continental Breakfast  sponsored by:

Telecom Expense Management Firm offering Professional & Managed Services


8:00-8:45 a.m.

Centralized TEM to Improve Cost Visibility and Accountability

Larry Jacobs, Global Infrastructure Project Manager
Johnson Controls, Inc.

This session will demonstrate the need and relative simplicity of having a Telecom Expense Management (TEM) process. Topics include: (1) comparing a centralized vs decentralized TEM approach, (2) establishing a centralized telecom system to assess telecom expenses, (3) establishing a telecom expense reporting system, (4) determining the employees' responsibility in managing their own telecom service costs, and (5) educating your employees to read and understand the telecom bill.



9:00-9:45 a.m.

State of Kansas Networks "R” Us

Morey Sullivan, Chief Fiscal Officer
and Pat Orr, Public Service Executive
State of Kansas

This session focuses on the benefits that IT financial management provides the State of Kansas. We will provide a high level overview of the Kansas Division of Information Systems and Communications and the services it provides to all state agencies, the IT planning cycle, and project management within state government. We will then look at two specific examples of IT financial management in action.



10:00-10:45 a.m.

TEM – Inventory Control and SOX Compliance Best Practices     

Paul Robuck, Territory Manager
AMI Strategies

Telecommunication Expense Management (TEM) solutions assist companies in the management, processing and validation of invoices providing confidence for an "OK to Pay” environment. While this is definitely a core function, TEM is much more than this. This session reviews the essential components of auditing, allocation, integration, policy enforcement and reporting related to "best practices” in support of inventory control and SOX compliance.



11:00-11:45 a.m.

Proven Strategies to Reduce Telecom & IT Asset Management Costs

Robert Stroud, VP, ITSM & IT Governance Evangelist
CA, Inc.

Research shows that enterprises can easily save as much as 12% to 17% of their telecom spend if they have a proactive approach to cost management that leverages technology and process improvements. Managing telecom expenses and assets within a comprehensive IT asset and financial management program can result in even more cost savings with the added benefits of minimizing security risks and aiding regulatory compliance. Organizations that systematically manage the life cycle of their IT assets can reduce the cost per asset by as much as 30% in the first year alone! This session will discuss the challenges enterprises face in managing their telecommunications and IT asset costs and present some powerful options available to organizations to automate this complex task.




12:00-12:50 p.m.

Buffet Lunch  sponsored by

ClearCost, an integrated IT Service Financial Management software.

- Not available to family/guests


1:00-1:45 p.m.

Emerging Strategies for Telecom Contract Negotiations 

John Lytle, Senior Consultant
Compass America

Establishing a competitive context for negotiating telcom and network services presents a challenge. This discussion will examine basic issues to be addressed (including how to define the negotiating landscape to ensure competitive rates) as well as how to approach specific challenges related to negotiating for emerging technologies such as MPLS (Multi Protocol Label Switching).



2:00-2:45 p.m.

Top Ways to Squeeze the Most Out of Your Telecom Spend

Christopher Lee, Managing Director
Source Loop

This session will provide you with a blueprint on how to determine where your greatest telecom cost reduction opportunities lie. The speaker has over 20 years experience in managing telecom costs and was a founder of one of the largest TEM firms. You will gain from his expertise in the following areas:

• Benchmark your contracts to determine how much value there is in renegotiating your rates

• Identify technologies/network configuration changes that can generate real value

• Determine the best way to implement a systemic invoice audit program and if you really need one in the first place

• Understand the value of a well-built and maintained network inventory

• Gain insight into which telecom use policies will provide the most benefit with the least resistance

Be sure not to miss this session to gain valuable insight into how you can cut through the clutter to understand how to get the biggest benefit for the least investment.



3:00-3:45 p.m.

Top Seven Must Do's for Managing Telecommunication Expenses

Ron Babich, Director
Telesoft Corporation

Don't miss this case study packed data session on how companies are cutting expenses by understanding and managing wireless spend, including mobile device security costs. Get the latest tips and gain control on voice and data costs, as well as recent trends in wireless vs. wired spend with a checklist of key metrics to measure success.



4:00 - 4:45 p.m.

Extending the IT Portfolio to Include Asset/Application Portfolio Management

Paul Robinson, Project Manager
Noblestar Systems Corporation

Entering and reporting on the details of proposals and projects make up the bulk of most organization’s portfolio management efforts. In these same organizations, 50% or more of the IT budget is spent supporting the IT assets mainly in the form of maintenance of existing applications. Yet the details of IT assets are, more often than not, omitted from the overall IT Portfolio. This failure to reflect the work and cost associated with and health of IT assets leaves the Office of the CIO scrambling to explain both what the bulk of the IT budget is being spent on and what IT project resources are doing with all of their time. This session will address: (1) How the asset portfolio links into the larger IT portfolio, and (2) What information about IT assets needs to be captured and reported on as part of the overall IT Portfolio.





Friday, June 6

7:00-8:00 a.m.

Continental Breakfast  sponsored by:

a leading provider of Technology Financial Management solutions


8:00-8:45 a.m.

Offshore Control of Network Costs

Todd Hall, Director
U.B.S. Investment Bank

This session will review a real life case where the global network invoice validation group was moved from three global locations to a new service center located in India. The session will focus on the benefits as well as lessons learned. The overall benefits as well as issues faced while working with an India team/culture will be reviewed. Network invoices can be validated in any location, as long as the proper process is put into place.



9:00-9:45 a.m.

Implementing a Successful Chargeback Solution

Robert McMullan, CEO    
Control Point Solutions 

Most organizations overlook the details behind their telecommunications expenses. One-off independent processes and change control that tracks inventory, provisioning, and chargeback are not synthesized and therefore results are not optimal. This session focuses on providing real strategies to implement a comprehensive telecom expense management solution.



10:00-10:45 a.m.

Strategies for Controlling Cellular Phone Voice and Data Costs 

Gary Eckert, President and CEO
Telytics, Inc.

Cellular and other wireless services represent a growing expense for most companies. Today, billed cellular minutes exceed landline usage minutes and cellular related costs are catching up or exceeding normal voice usage costs in many companies. Additionally, increased usage of cellular data services is adding significantly to ongoing service costs. This session will address strategies for controlling and substantially reducing these escalating costs. Topics to be covered include:
• Negotiable items in your cellular services contracts
• Optimization strategies to reduce user costs
• Understanding the math in cost reduction strategies
• How to lower your net effective cost per minute
• Options for reducing data related service costs
• Tax saving strategies in procuring cellular services


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